No service in Cowichan Valley for the last couple of days

[an6erboda]

As the topic says, I havent had much of any coverage in the Cowichan Valley since Sunday. I don't know what happened but I used to always have at least 1 to 2 bars and now I constantly have no service. Even when in Crofton at most I have 1 bar but its cut out a few times. I used to always have 3 or more there. Thanks

[RobertQc]

@an6erbodaany luck?

[wetcoaster]

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@ShawnC13 wrote:

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@srlawren wrote:

Tagging Vancouver Island oracle @ShawnC13.  Shawn, is this anywhere in your normal travels?  

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I pass through them but never stop to experience service. Now in Cowichan where are we talking out at the lake or just in the municipalities around there

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I agree, it's quite the area with a wide variety of terrain...

Not the most up-to-date information, but I had full bars when we stopped at Somenos Marsh a couple of weeks ago.

[ShawnC13]

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@srlawren wrote:

Tagging Vancouver Island oracle @ShawnC13.  Shawn, is this anywhere in your normal travels?  

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I pass through them but never stop to experience service. Now in Cowichan where are we talking out at the lake or just in the municipalities around there

[srlawren]

Tagging Vancouver Island oracle @ShawnC13.  Shawn, is this anywhere in your normal travels?  

[will13am]

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@RobertQc wrote:

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@will13am wrote:

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@RobertQc wrote:

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@an6erboda wrote:

As the topic says, I havent had much of any coverage in the Cowichan Valley since Sunday. I don't know what happened but I used to always have at least 1 to 2 bars and now I constantly have no service. Even when in Crofton at most I have 1 bar but its cut out a few times. I used to always have 3 or more there. Thanks

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Thank you for reaching out to us and for sharing your experience!

We're really sorry to hear that you have had spotty service, and I would be more than happy to help. As you may know, we're currently covered on the exact same network as Telus. 

https://www.telus.com/en/bc/mobility/network/coverage-map

If you look at the coverage map of Telus, when I search for "Cowichan Valley" it actually shows there is no service at that location, just service nearby. So I could see some spotty service possibilities.  Were there some new buildings built blocking the line of sight?

Although in Crofton the service should be perfect. Sounds like you may have a problem with your phone hardware. Have you tried your SIM in another device to compare behavior? If not, I suggest that you try this, as well as a different SIM in the phone. Maybe your cell phone is having trouble if it WAS working fine and now has an issue since the towers didn't move.

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@RobertQc, friendly suggest with the use of first person in your posts.  You come across as a Public Mobile employee.  As a customer, I would not use the word we and Telus in the same sentence. 

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@will13amI copied from a moderators post, should i use the " " quotes?

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When you use quotes, people may not know who you are quoting.  It would look odd to add quoting the moderator team in statements.  Why not simply using I in place of we.  You are speaking for yourself only.  The last thing you want to do is get in trouble for potentially misrepresenting the Public Moble. 

[RobertQc]

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@will13am wrote:

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@RobertQc wrote:

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@an6erboda wrote:

As the topic says, I havent had much of any coverage in the Cowichan Valley since Sunday. I don't know what happened but I used to always have at least 1 to 2 bars and now I constantly have no service. Even when in Crofton at most I have 1 bar but its cut out a few times. I used to always have 3 or more there. Thanks

---

Thank you for reaching out to us and for sharing your experience!

We're really sorry to hear that you have had spotty service, and I would be more than happy to help. As you may know, we're currently covered on the exact same network as Telus. 

https://www.telus.com/en/bc/mobility/network/coverage-map

If you look at the coverage map of Telus, when I search for "Cowichan Valley" it actually shows there is no service at that location, just service nearby. So I could see some spotty service possibilities.  Were there some new buildings built blocking the line of sight?

Although in Crofton the service should be perfect. Sounds like you may have a problem with your phone hardware. Have you tried your SIM in another device to compare behavior? If not, I suggest that you try this, as well as a different SIM in the phone. Maybe your cell phone is having trouble if it WAS working fine and now has an issue since the towers didn't move.

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@RobertQc, friendly suggest with the use of first person in your posts.  You come across as a Public Mobile employee.  As a customer, I would not use the word we and Telus in the same sentence. 

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@will13amI copied from a moderators post, should i use the " " quotes?

Sorry I fixed it

[will13am]

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@RobertQc wrote:

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@an6erboda wrote:

As the topic says, I havent had much of any coverage in the Cowichan Valley since Sunday. I don't know what happened but I used to always have at least 1 to 2 bars and now I constantly have no service. Even when in Crofton at most I have 1 bar but its cut out a few times. I used to always have 3 or more there. Thanks

---

Thank you for reaching out to us and for sharing your experience!

We're really sorry to hear that you have had spotty service, and I would be more than happy to help. As you may know, we're currently covered on the exact same network as Telus. 

https://www.telus.com/en/bc/mobility/network/coverage-map

If you look at the coverage map of Telus, when I search for "Cowichan Valley" it actually shows there is no service at that location, just service nearby. So I could see some spotty service possibilities.  Were there some new buildings built blocking the line of sight?

Although in Crofton the service should be perfect. Sounds like you may have a problem with your phone hardware. Have you tried your SIM in another device to compare behavior? If not, I suggest that you try this, as well as a different SIM in the phone. Maybe your cell phone is having trouble if it WAS working fine and now has an issue since the towers didn't move.

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@RobertQc, friendly suggest with the use of first person in your posts.  You come across as a Public Mobile employee.  As a customer, I would not use the word we and Telus in the same sentence. 

[will13am]

@an6erboda, this is the Telus outage map.  I don't see anything affecting Cowichan at the moment.  I would be suspicious of the phone more than the network.  If possible, try using a different phone in the affected area.

http://canadianoutages.com/status/telus/map/

[RobertQc]

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@an6erboda wrote:

As the topic says, I havent had much of any coverage in the Cowichan Valley since Sunday. I don't know what happened but I used to always have at least 1 to 2 bars and now I constantly have no service. Even when in Crofton at most I have 1 bar but its cut out a few times. I used to always have 3 or more there. Thanks

---

Thank you for reaching out to us and for sharing your experience!

Really sorry to hear that you have had spotty service. As you may know public mobile is currently covered on the exact same network as Telus. 

https://www.telus.com/en/bc/mobility/network/coverage-map

If you look at the coverage map of Telus, when I search for "Cowichan Valley" it actually shows there is no service at that location, just service nearby. So I could see some spotty service possibilities.  Were there some new buildings built blocking the line of sight?

Although in Crofton the service should be perfect. Sounds like you may have a problem with your phone hardware. Have you tried your SIM in another device to compare behavior? If not, I suggest that you try this, as well as a different SIM in the phone. Maybe your cell phone is having trouble if it WAS working fine and now has an issue since the towers didn't move.