Canada wide call not working

[UniqueS]

I am on a plan that includes Canada wide calling. But when I try calling an out of province number (with and without +1), there is an automated message saying that I don't have the add-on and need to buy one. What should I do? Please help.

[stonechucker]

Is it one specific number, or is it every number you’re attempting to call?

[Dunkman]

Have you tried different out of province numbers?  

Maybe try re-booting your phone.  

Otherwise, as mentioned above, you may need to contact moderator....

[UniqueS]

@Dunkman

Nope. I am on the featured 3G Talk and text plan.

[Dunkman]

@UniqueS

By chance, is your plan the $10, 50 minutes/text?  If so, you will need to check if you ran out of minutes.  

You probably already dialed 1 in front of the area code and number?

[UniqueS]

@popping, thanks for your response. No, the call just cuts off once the message is finished.

[popping · Accepted solution]

@UniqueS

If you ignore the warning message and let it rings, will you call gets connected?

if no, there may be account provisioning problem.

Click the following link to send a private message to Community Moderators to ask for help.
Please include your PM Phone Number, 4 digit PIN, Account email address, Detailed explanation of your issue

Don't know your pin?--provide any 3 of the following:
- Complete mailing address,
- Email address,
- Alternate phone number,
- Date of birth,
- Last top up date & amount

Community Moderators are available from:
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https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437