Community

Subscription Usage Chart incorrect for 3months + now

My subscription usage chart has been incorrect for more than 3 months now. The "minutes usage" section is ALWAYS stuck on "8 minutes used" and has been like this ever since I started using public mobile earlier this year. This is the same problem whe...

Data

I have 14 gigs of data but when I’m not connected to wi-fi it won’t work. I have all apps in my cellular data menu turned on.Can anyone help me with this?

Subscription

How do I register for a new subscription. Even though I have paid my public mobile bill it states my account is not active

Interesting Developments, PM

So I am currently on the old $102/90 day plan. I've just been transitioned from the old rewards program to the points program and a while ago I received the 240GB bonus 'thank you' that I'll probably never use. Naturally I'm considering other subscri...

Full price on 1st month of transition to Public points from old rewards program

Did everyone who just transitioned to Public Points from old rewards pay full price of their plan in 1st month?and then receive any referral points after renewal so the potential credits in 15 point allotments can then be applied to 2nd month going f...

My calls have dropped out ...

Today i've had four calls "Call failed" in the middle of a conversation... I can dial fine.. I can speak for a few moments and then it gets disconnected with a "call fail" . and it's happened multiple times before.. not impressed... Any idea of a fix...

Cannot send files or pictures through text

NO US service

MY plan is Canada and US. There is no service in the US when i was working yesterday. I change my carrier 2days ago because i needed GPS in the US for work.  

Subscription

How do I change my 30 day subscription to a 90 day subscription?Is there an option to change Subscription length?

I am being to enter a confirmation code that is being sent to a phone that is being ported.

We’ve noticed you have an active Public Mobile service and would like to confirm your full access.A 6 digit code associated with your EverSafe ID will be sent tophone number. We will need you to confirm this number. But I have not received any commun...

Net speed

Hi all, I just switched to public mobile plan $29/40gb LTE. It's net speed really bad. Always shows LTE or LTE+ network. But most of the time cannot even open the app. On my previous network speed was 40-60 mbs, now on PM download speed is 2 -5 mbs.A...

Problems with Data staying on

Does anyone else have a problem with data not being available? My data constantly turns on and off, on and off every couple of seconds, then stays off for minute or so then flashes on and off again. I think I'm having trouble using up my data because...

Results of moving to the new Rewards. And loss of communication continues.

Ok I am on the New Rewards!!! Account #1  ResultsWill go from paying zero to:Pay $15 plus taxesPay $15 plus taxes$15 cashed in rewords (no taxes).3 month average will now cost me $10 a month and cost will increase with a continuous  loss of referrals...

Free Physical sim for new activation

HI All, i don't think physical sim was free earlier.  So, the promotion of free sim card is back!! So, both esim and physical sim are now free with activation 

My subscription Never worked!

Hi everyone, just wondering why my subscription is not working. I cannot make a call or text and I cannot receive a call. When I try a call it rings but I get the message "call failed". I greatly appreciate any help. Thanks!

Suscription not activated error

I had a eror in the last step (after I chose a phone number), and there is a follow-up message " Something didn't go right while activating your subscription", is there anyway to solve this problem?

cancle my order

i ordered an e-sim card with a plan of 29 per month, but my phone does not accept e-sim cards!!!!! and I can even activate my account!!!!!! there is no one reply to our question in the live chat!!!! so disappointed!!! spend so much time dealing with ...

Urgent Complaint Regarding Public Points Program and Increased Monthly Charges

Dear Public Mobile Customer Support,I hope this message finds you well. I am writing to express my deep dissatisfaction with the recent changes introduced by the new Public Points program. Contrary to the promotional claims that the program would be ...

Re: i want to update payment method

I want to cancel my account and have everything removed from my phone  please 

Not receiving phone calls, and unable to send or receive text messages.

Hi,Activated my sim card yesterday, and I am not able to receive phone calls, and am unable to send or receive text messages.  I can make calls.Thanks.Nazario Di Leo

can't activate my subscription

I keep getting an error code on my app account that I can't activate my subscription

Can’t transfer over

Got text to transfer authorization from Virgin Mobile.  Said YES to transfer, 24 hours later, the transfer has not taken place. Called Virgin and they said to Public Mobile to send a 2nd request

Data being used from add-ons before main plan data used up.

I just checked my plan data usage to see if I am close to using up my monthly amount so that I can TRY to use SOME of my Loyalty "GIFT" (for being forced to change to the new, worse point system) of 240G before the 150 day time limit expires and my "...

Porting number

@CS_Agent I recently ported a number but received this text:Hey, it's Public Mobile. We're having trouble transferring your number. Looks like you entered an incorrect ESN/MEID. Someone from our team will contact you shortly using your original phone...

Service

Account is active. Fees are paid for 90 days. Phone number is shown. The SIM card is not registered and the phone number has not been ported

Logging in

When trying to log in to Community, and to My Account,  why do I always have to request a new code to be texted to my phone, multiple times before I receive any code?