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Did not get any rewards/points for loyalty

cjcc823
Great Neighbour / Super Voisin

I've been with Public Mobile since 2020. With the old Public Mobile rewards program, I was saving $8/month on my bill (including referrals, auto-pay, and yearly rewards).

From what I understand, I was supposed to get Public Points from all those years of being with Public Mobile. Now, I only have 5 points? This is ridiculous! Can someone please point me to the right direction? I should be getting at least 40 points (4 years x 10 points per year) plus all my referrals (2 referrals).

33 REPLIES 33

RPDG22
Great Neighbour / Super Voisin

Hope is not a plan...... I am very dissatisfied with the new point program too.

dxn1
Great Neighbour / Super Voisin

Thanks for the link. @ShaunLockwood 

Of course they do @Klipp 

Was simply suggesting that other user try their luck with suing them - knowing full well it would not be accepted be ANY lawyer.

nikki4685
Great Neighbour / Super Voisin

I'm in the same boat. Been with PM for years  and now with the new rewards, ive lost all my loyalty points etc . When i check the rewards page, it says i joined in may 2024!!! So annoying. My bill has doubled now. And i have 6.75 reward points total... which seems ridiculous. 

Klipp
Great Neighbour / Super Voisin

Good luck with that! They have a lot more money and most of us!

ShaunLockwood
Good Citizen / Bon Citoyen

CTSS has accepted complaints and rejected Public Mobiles objection to the complaints so we will see what they do to compensate these people on the old rewards program..

@Asm_5 

If it is a "clear voilation of initial agreement", I'm sure you'll have no problem lining up a lawyer to successfully sue them. 

Let us know how that goes, please. 

Asm_5
Great Neighbour / Super Voisin

I'm in same boat.

Until may 31 i was getting $6 saving thru referral, loyalty and auto bonuses but with this forceful reward program getting only 1.75 points. That is clear voilation of initial agreement whereby i was to save $2 on auto pay.

majid3612
Great Neighbour / Super Voisin

Asper my discussion with public mobile team, they hope the new reward program can be improved in the future...! 😐😑

Sgrig13
Great Neighbour / Super Voisin

exactly same situation! I thought this is about my case 🙂 

majid3612
Great Neighbour / Super Voisin

ok, what else have I earned instead?


@majid3612 wrote:

Any luck in getting back to the old reward program? I lost $5 bonus in my bill this month!!! What else did I get????


Sorry, but the old rewards program no longer exists.

majid3612
Great Neighbour / Super Voisin

Any luck in getting back to the old reward program? I lost $5 bonus in my bill this month!!! What else did I get????

Genevievedeziel
Good Citizen / Bon Citoyen

They sent me an email in April, offering me 15 Public points if I'd go back to them, witch I did on the 30th of April. And they gave me only 5 points. I have send a message and waiting for the answer. This is NOT a good to catch loyal consumers, I'd say it's a scam and I am NOT happy. 

HI @VMF38 

I don't think it is useful. None of those submitted came back with good news

VMF38
Good Citizen / Bon Citoyen

Where do you file a CCTS complaint? I'd like to give them my input as well into this awful new system of theirs!

ShaunLockwood
Good Citizen / Bon Citoyen

Exactly.  They are a sh*t company now.   Before they were good

ShaunLockwood
Good Citizen / Bon Citoyen

ya i will be switching companies once i use up all the free data ive accumulated over the 5 years.  Not a way to run a business

HI @ShaunLockwood 

none of those complaint got any good result.  Check the main thread, even the 2 or 3 very vocal members stop posting, you can tell nothing good came out of it

 

ShaunLockwood
Good Citizen / Bon Citoyen

they have escalated my complaint to senior supervisor, says can take 48 hours to respond ..

ShaunLockwood
Good Citizen / Bon Citoyen

send a CTSS complaint.  I have.

It's business @cjcc823 

They've likely done their 'studies' and 'impact assessments' and determined the losses are more than captured by the gains they'll get by not doling out as much in rewards.

So... calling it 'irresponsible' is subjective, however I agree it's a kick in the @$$ for sure and aimed at their most loyal customers.

ShaunLockwood
Good Citizen / Bon Citoyen

I have the same issue, I was getting $8 off every month and now gone.

 

edteid by computergeek541: profanity removed

cjcc823
Great Neighbour / Super Voisin

I understand that the old rewards program is gone. But what I don't understand is that they did not honour the original system. If I've been with them for 4 years, I think I deserve 40 points at the top. Giving me 5 points to begin with is absurd. That means the 4 years of loyalty I gave Public Mobile is down the drain.

I'll be filing a CCTS complaint. The way that Telus and other ISPs manage their loyal customers is beyond me. And quite frankly, this is irresponsible.

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