[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Can't seem to order a SIM card?
I've been trying to order a sim but I keep on getting this error message "zip code does not match billing address"and was wondering how I could go on about fixing this issue?
A 1-888 doesn't work, need to know if PM supports this #
I was trying to call a 1-888 for a headphone Co. in NY, but got message # isn't available at this time.What does that mean?
[Cambridge] Can't receive or send texts
Hi Everyone,Is anyone else in the Cambridge area having this issue? I've been a customer for one year and haven't had any issues so far, and have been enjoying the service ever since! However, I discovered an issue yesterday when a coworker called me...
Resolved! Can't login to my account
Does anyone know if the Public Mobile Account login is down or not?
Few questions regarding PM before applying for their service
I currently don't have any mobile service in place yet and was thinking of going with the PM's $40/month plan , but got few questions before going with PM. 1. As I don't have any mobile servies at the moment , I don't have any canadian phone number a...
Getting no help with suspended account after adding US roaming add-on
Cannot send PM an email because keep getting email does not match error - it matchesSent messages to several Moderators - no response, messages not even read. I'm paid up till Jan 17th on 90 day plan - auto renewalLogging in still shows I'll be disc...
Can't Log Into My Account - Generic Error
Hi, I can't log onto my account (but can log onto the community part). Everytime I click account, it says generic error. I tried it in incognito mode, phone and my laptop but it still gives me generic error. When i log onto a new device, it lets me ...
Incomplete Port Since Nov 19 - Please Help
Attempted port from Chatr on Nov 19 during activation process; did not provide account # at that time as it was unkown and not stated as a requirement on the porting screen. Since then my PM sim can only make calls and use data; ie., no incoming text...
Autorenewal did not go through. No service
My autorenewal did not go through properly. I had switched my plan to the 12 gig plan back when the promo was on in November and was suppose to switch on renewal. I also changed the credit card that was on file but everything should of went through...
wrong number sometimes shows at receivers end
This has happened a few times now but not all the time.. I call someone (my wife) and the number she sees is not mine.. however she can answer and we can talk etc.. If she isn't available and I leave a message it looks like it came from someone els...
Possible bug with online payment
Hi, on the online self-serve account, I paid for the 3 month 3GB plan but there was a bug on the website. My payment has already gone through and I can see it in my payment history. However, it still said my plan is not activated. Can I get assista...
My cell number in My Account is wrong
@Mary_M @Shazia_K Hi PM, My number got ported over correctly but when I login to my online account I noticed that the number that shows up in there is not my number. Can you please take a look. Thanks
Resolved! Is Public Mobile internet being throttled/crippled? (example: CNN app)
Here is a weird thing. I was trying to watch some news on the go via CNN app (android) using PM data. I have a subsription via Rogers for CNN live stream. The app either crashes or reports network difficulties , asks to check network connectivity...
RE 3G data
Hi,I have an iPhone 6s and while most of the time I get LTE on my phone occasionally I do see 3G network in basements and sometimes on the train. My data is unusuable at this point now Telus koodo bell virgin all are using the same network so theoret...
Hi How do I get my money back?
I accidentally paid twice from 2 different accounts, the first I tried to change the auto renewal card to a different card it said it didn't go through & therefor wouldn't be charged so i used the original card on file & paid it then I notice on my b...
Account
Bonjour,Je ne peux pas entrer dans mon compte.Message: email n'est pas valideQu'est-ce que je vais faire ?
24GB Data Option
I think it's time PM take a leap and double the 12GB data to 24GB / 90 days to reach out to new users. I'm open to paying more for more data. PM could really stand out from other mobile company if they offer this option. Please make it happen PM.
Resolved! Private message notification icon on home page - New?
I'm not sure how new this is, but I just saw something that might be a relatively recent change. When members receive a new private message in their community account, the home page message inbox icon appears with a balloon indicating the number of...
Account Suspended & Extra funds not loaded
Hello Mods,I received the following message when I logged into the Public mobile website last week:Your account has been suspended. Make a payment to reactivate your current plan.Suspended accounts are deactivated after 90 days if payment is not rece...
My friend has referred me and I want to make sure he got his referral bonus.
My friend has referred me and I want to make sure he got his referral bonus.I PM the mod twice over the last months on this, but it seems like my message was not even read. No reply at all. Am I doing something wrong?
Fixed
I am glad to say that I have had my problems remedied. I had got in touch with @Shazia_K and se has fixed my issue with one hiccup that has been fixed. I had to set up an apn on my phone because data wasnt able to be accessed. All good now Thanks PM ...
Waiting on reply from. Public mobile
Hello, my account is currently suspended due to not making my monthly payment. I didn't make any payments because I would like to change my plan. I've emailed public mobile twice last week and they still have not fixed this issue neither have they re...
I see the port request form has been improved!
I was just looking at the port request form to check something, and notice it's been greatly clarified/improved and now looks like this: I'm not sure when the change was made, but this is much clearer than the previous version! Thanks PM! Thanks, ...
PM's Coverage areas should also encompass All of Manitoba as well, to be fair
I noticed that on PM's coverage map, there are areas that PM's coverage doesn't cover, and it would be nice if PM has all access to areas Telus and Koodo have, to be fair
Resolved! Failed port from Wind
I activated a week ago, porting my number over from Wind using my account number in the process. Since then, I have not been able to receive any phone calls using my Public Mobile SIM and they still go to the Wind SIM. Texts also doesn't work, but da...
Unable to reset selfserve password
Hi, I am unable to reset my self serve account password. It says my email is not correct. Please advise. thanks
25+ DAYS ONGOING ISSUES NOT FIXED
Hi, Almost 25+ Days and the problems with my wifes phone still are there: History: We ported her phone, it used to be a landline, she cannot SEND/RECIEVE TEXT MESSAGES to anyone on the "BELL NETWORK" on her phone. She can SEND/RECIEVE TEXT MESSAGES ...
MMS not working on iPhone 4
I recently ported from Rogers and everything seems to be working now except picture/video messaging. Will MMS work on iPhone 4 (iOS 7.1.2)? I'm unable to upgrade to iOS 8 or higher. I've seen a few posts mentioning the same issue but can't find a ...
Add another buggered up account
So here's my situation. Things were working fine until my account was auto-renewed and upgraded to the 12GB promo plan on December 9th or 10th. The last text message I received is the Congrats! Rewards have been applied text message. Since then I ca...
Resolved! No Data for almost a week - future dated plan failed
My change date was December 7 to the Fall Promo and it hasn't changed yet. I even contacted moderators and no reply. PM even charged me for the fall promo. Can someone please help? I need data ASAP. Moderators please help.
