Community

Service

I am in Nova Scotia and want to know what “Unlimited Canada and US wide minutes and messaging” covers. E.G.- if I call a family member in New Hampshire do I pay lond distance charges if I have one of the “International” plans?

Voicemail

Hello all! apologies if this is a silly question, but when I try to access my vm I get the following error. clicking ok, just returns me to the normal screen and I can’t access my vm.Does anyone have any ideas what I may have done wrong? I did set up...

Payment problems

How do I make a credit card payment when there's no option and no real people to talk to

Cancel plan

Hi, I will need to cancel a plan.  Can you please help me do so ASAP

freeze subscription

Hi guys,I am not in Canada anymore (comming back in one year)  so I would like to freeze my subscrition to be able to not pay but to keep my phone number. Is it possible to do that ? And if the answer is yes, how?  

SIM card

I want to get a SIM card for a second phone added to my account. How do I do this?

Billing

I am being billed twice a month on my credit card but my account receipts only show 1 payment What is going on

Network issues in the Montmagny, QC area?

I have no network access this morning so I can't make, receive calls, or text. This is the first service interruption I have experienced in 4 yrs since signing up with Public Mobile. Sent a PM to CS agent. 

Switch from physical sim to esim

Dear, I just bought a new iPhone 16 with eSIM only . I want to change my current physical sim card on the old phone to the new iPhone with eSIM , without changing my current plan and number. Could you please let me know how to proceed? Thank you.

CS_Agent

I cannot seem to login to my account via app or web.  I know my password and ID but then the login just hangs forever.I have already tried to delete the app and reinstall it but still does not work.Thsnks

my account number its not displayed at the top of the page, below my name

my account number its not displayed at the top of the page, below my name

Address change

How do I change my home address and postal code

changing subscription

The whole reason I switched to PM was to be able to have a low data plan, is that not accessible once you start with the higher priced plan?I got lured to get the great price for what you get....thinking Id try it for a while hwv Im using very little...

France and Belguim

Can I purchase a pkg to travel through France and Belgium 

Data usage

Wondering if my data plan will be accessible in the US?

will go to the State for a week, is there a plan I can use Date there?

Phone number transfer issues

Hi, this is just some added information on some questions I received from the community. I currently have an account with Koodo, and it is not prepaid. I signed up for a Public Mobile account and prepaid for the first month as well as purchasing a si...

Downgrading plans

Hello,I was curious how to downgrade a plan. Lower cost plans aren't shown on my account

Adding phone back to my account

I missed updating my new credit card payment with Public Mobile and got it corrected.  But my wife's phone was not put back on our account.  Could you please add her back (xxx-xxx-xxxxx).  Thank you.

Cancel Transfer Number Request

Hi, I initiated a transfer request to transfer my number Public Mobile i want to cancel it and get a new number from Public Mobile. What's the best way to get this done? Thanks @CS_Agent

why the system activated auto payment without my permission?

The system activated auto payment without my permission in a useless account and the sim card doesn't work since 3 mouths because its my desire. I requested a refund, after one week, no answer!

Need help with old account

i used to be with public mobile, had some issues with device compatibility and ended up switching company's i would like to transfer my old number but my company said i need to contact public mobile first do i need an active device to private chat wi...

Payment method update

Couldn't update new credit card information. 

Cruise

Curious, will the new international plan cover me in places like Mexico Belize Honduras and the Bahamas. I see the can/USA roaming but can I send texts or receive texts while on the islands? Just wondering if this plan is worth it or not. Sasktel doe...

I have no idea if my transfer is going the way it should

I'm transferring my number from telus. Everything seemed to be going okay. It was very clear that i needed to respond to the text from Telus to confirm my transfer, but the text came in and then my physical sim was deactivated (I guess?) before I cou...