Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I had 2g Bonus Data in my account. I used some of them but still have rest of them when I checked a few days ago, but now disappeared.
Hi, When I log in I see 0 usage either mins or MB however it's not the case when I go to usage history. It clearly shows it's not 0
I have been online for over an hour, seeming to go in circles. I'm pretty clos
Hi I cant login I keep getting an error " Email or password is incorrect. Please try again, or reset password."I have tried using incognito, and different browser. No luck I have reset my password by mobile method, it didnt make any difference.I got ...
I can't seem to log into my account or reset password to update my credit card info
Why are you suspending my account when I have automatic payment. The card registered is still valid.
I can’t log in to my account and this is happening every month! Anyone else having that trouble?
Plan was supposed to switch on next renewal. Phone became deactivated. Had to renew for three months on old plan, to get phone working again. I just wanted the new $40 plan. So frustrated. Submitted multiple useless tickets. Do I just get a new...
I am on a $25 plan with 1024mb of available data. I am not a big data user but keep getting messages that I have used up most or all of my data. Upon looking at my account information, I find that there are many entries saying that I have used over 1...
Please help.
My parents can’t seem to log into there accounts to update their Credit Cards.I have tried resetting the password account with no luck. Any way you can help?
My pin nos are not working
Why was my account suspended when public mobile didn’t try to process my monthly payment?
US Roaming talk text data bundle, 0 days left: I have added on the same bundle 3x, but it is still not displaying on my account. Please advise.
Hi everyone, As the topic suggests, my account, (along with my family members'), keep getting suspended for no reason at all. This occurs every few months and is happening again right now. There's never a reason for the accounts being suspended as w...
how doI cancel autopay when I have no access to the app or online?
My husband set up Public Mobile accounts for himself, our son and me. When he first set them up, it was all done using his email address as the user id. And he used his credit card (now expired) to pay for all three plans. So, each of the three of us...
I've been trying to log on to my PM account online for a few days now. After I enter my login credentials, I keep getting this "page expired" error message. This pops up as soon as I press enter so I don't think it's a timeout error. I'm not sure wh...
I am not sure if there is an email associated with my phone or maybe i never register for account. I am not sure how to do it online since all the options for submitting a ticket requires verification which you cant do without your account or 4-degit...
Hello, I cancelled my Public Mobile account on March 15, 2022. Public Mobile is still taking payments from my account from April to October. I have only seen this because I wanted to update the payment information for my son's account. Please ensure ...
my account wont open even though i have changed my password several times. i need to make a payment but cant access my account even though I have reset my password several times. I cant find the email associated with my account even though I only use...
I'm trying to change my plan
My account needed to be topped up today. I added money to my account today using *611. I need to change my plan and cannot log into my account. It says my email is invalid. I've never had this issue before and topped up last month online with no issu...
Why can't log in public mobile?
I have an email that is no longer existent, so I have no way to sign into my account to change the expiry date on my payment card because it sends security code and I have no way to access it!!
I’m only half way through my plan for this month and I wish to change my plan. Ie: purchase a new plan. How do I do this? Steve
hi, my credit card expired, i can't update it and now my service is not working as the renewal time passed.i tried to get into my account to update the information but this new process to make sure its me won't let me get to my account. it is sendin...
My phone was signed up for autopsy this time the pmt didn’t come out so I tried to add the pmt by logging in to my public mobile account. It has two step verification but I no longer have the email address listed on the account so the code They send...
I’ve forgotten my self serve password and when I try resetting it, it tells me there is an error and to try again. I’ve tried several times and it won’t let me!
