Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Forgot my password and won’t reset
Just logged into my account and notice a warning about my account being deactivated. It said I needed to pay the outstanding balance to get it activated again. I have auto payment set up so not sure where the outstanding balance came from. Can anyo...
where do i begin?
After entering my log in info to access my Account info, I get the following message: Page ExpiredThe page you are trying to access is no longer available. Anyone else get this message? Is this a known issue or just me?
what is my email address. can,t login because i forgot email for my phone number account
Hi, I have a problem I’m not using this number from August. I’m not in Canada, and you know public mobile is not working in Europe. But somehow ( I’m not pushing auto payment ) just checked my bank account and find that from September it goes 56.50$...
Hi there! just wanna know my account number.
ToI try to check how much data I have used but no matter how many time I refreshed the page it show I only used 130mb but I know I lve used more than this amount...
I want the $40 for 15G promo plan. My account said too many attempt to login
Hi community. I switched from a 3 month plan to month to month and now my billing is confusing. Debits and credits all over the place. How can I have someone explore with me what’s going on? It’s seems very messy.
I locked myself out of my Sim card and don't know the puk to unlock it.. I bought a new Sim card but can't seen to change it online on the website... I enter everything correctly but nothing happens when I try to complete it. I need help lol
I have exceeded my login attempts to my self-serve account. how long until I can try again?
Hi, my account says my data for the current pay cycle is all used up but I still have my 5 gb of promotional data usage which I am unable to use it, does anyone know why. Also my payment was done couple days back and now I can't use my data, I don't...
Please help me sign in and reset password. my daughters phone plan expires tonight
So I forgot my email password… and my public mobile password ! I tried going to 7/11 and getting minutes put them in threw 611 then it didn’t work.. so now I’m just trying to find someone that’s an actual human being… I need to change the email on my...
Account was suspended due to credit card mix-up as well. Please help as we have been with PM for several years.
I've been with public for years. All of a sudden I go to log in says page expired. I tried going in from different ways same result. I live rural no cell service so unable to 611 the situation. Just want to pay my bill somebody help please very frust...
where do i find My account number
Good afternoon. My husband no longer has access to the email address he used to create his account, so has been unable to log on to self serve and update new email address and update payment info (new expiry date on card), so phone has just been dis...
@looking to port authorization
I don’t think there’s limited to login my account, but don’t why I couldn’t login?
List of locations in Manitoba does not include where I live. How do I select that I live in Mitchell when it isn't in the drop down? It keeps telling me it is an invalid city!
It won't recognize my account info. I know it recognizes my email because it allows me to reset my password but then when I enter both it says there is an error.
I can’t get into my email due to 2 step verification nor can I get onto my public mobile account to change sims as I’ve lost my phone this has been a real struggle I’m just trying to change my SIM card to the new one so I can pop it into the temporar...
I mixed my Dougherty username and main can you please transfer my public mobile telus or koodo because u give hard time.
I baught a 60$ card for my phone it's supposed to be unlimited with 14 GB only my data is working can't call or receive calls it's been 3 years I've been with public never had this problem
Why is my plan not working when I paid for my monthly plan it says I have 5 g data and unlimited call/text and nothing is working? How can I fix this
I just opened an account and ported my number from Virgin mobile I can make calls but not receive calls. Please help!!
how do chat with customer service
Bought a SIM card but I can't create an account - even after creating a community account the website says I am not verified to submit a ticket.
