Community

sharonvos · ‎10-30-2022

I have exceeded my login attempts to my self-serve account. how long until I can try again?

Meow · ‎10-30-2022

Don't change password immediately if unable to log in. Try after 1 hour or so. If it does not work thy one of these remedies: Try using different browser. Try Incognito mode. Clear browser’s cache.

If you change password wait at least 15 min to try to log in.

If nothing works, contact agent.

Dunkman · ‎10-30-2022

I would wait about one hour and try again. If difficulties, you might want to try a different web browser, clear cache or incognito mode. Or try from a difference device. The website can be finicky.

softech · ‎10-30-2022

@sharonvos i think they removed the actual account lock on the new My Account

Just wait 5 mins ,then use Incognito Mode to login

If you still unable to login , try Reset Password link there.

If still fails, open ticket with PM Support

1. For faster response (2-48 hours), use this direct link: https://publicmobile.ca/chatbot.

**Start with typing "Forgot Login Information", click "Contact Us", click "Click here to submit a ticket".

2. Or Private message to the CS Agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there