How do I register my account so I can change my plan?

[Dawncrawford]

I'm trying to change my plan

[darlicious]

@Dawncrawford 

If SIMon is a struggle you can also send a private message to customer support. Read the following linked post or can skip straight to the spoiler for the info you will need to verify your account for the CSA via private messages. Customer support opens at 6am eastern but you can send the message anytime to be in the queue.

https://productioncommunity.publicmobile.ca/t5/Get-Support/Get-Support-Contact-Customer-Support/td-p...

[BKNS27]

@Dawncrawford 

So who activated your SIM?

[computergeek541 · Accepted solution]

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@Dawncrawford wrote:

I'm trying to change my plan

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For you to not have a Self Serve account would mean that you activated at a retail store.  If that's the case, you will need a customer support agent to create your Self Serve account.  Please open a ticket using the chatbot: https://widget.telus.tiia.ai/publicmobile/publicmobile.html