Log In Fail

[BobCho]

My parents can’t seem to log into there accounts to update their Credit Cards.

I have tried resetting the password account with no luck. Any way you can help?

[RossN · Accepted solution]

@BobCho hi if trying a different browser doesn’t work for you then you

 need to contact a customer service agent for account email reset or change 

1. you can open a ticket through Simon here https://publicmobile.ca/chatbot.

2. alternatively you can private message them here                               

           check your community envelope for a reply

[Meow]

Try using different browser. Try Incognito mode. Clear browser’s cache. Try forced refresh.