Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi there! I'm in desperate need to access my account to change settings and my password wouldn't work. So last night I reset it using the "Forgot my password" link and entered my email address, answered the security question and an email was sent to ...
Initiated a port of my number from Wind last night. My phone updated fairly quickly to the new number, can make outgoing calls. Incoming calls still go to Wind. Can someone poke the system? @Shazia_K (Will be setting up Wife's phone today as well, ho...
Received my public mobile SIM card today. Went to go activate it, entered in all my details, etc, but it failed on the final page with an obscure error. Now I can neither log into self serve (although I did get an email saying my account was created)...
Hi all, Just signed up with Public Mobile earlier this week and everything has been great so far! Early this morning I was browsing the site to see what features/ options I had as a customer on the site and I noticed there was a change number feature...
SIM card arrived and we tried to activate. NFG!Desire is to port my wifes Rogers number to PM.She wants the 90 day province wide voice with global text and 6GB data.Also setup for direct visa payments.In any case when we tried to activate the sim car...
Suddenly, I get to know this afternoon that I am unable to make or receive calls. I called from another phone to tech help and he said my plan was not properly activated and he said he did it now and suggest me some steps to do...but it didn't work, ...
I know I can check the data usage in the landing page and all details in Plan secession. But is there an easy way to see all data usage in previous cycles? I want to know how much I used before, so I can adjust the future data plan.
@Mansi_G I created an account with public mobile and verified it through the email that was sent to me, however I am now unable to log back in with the username and password to access self-serve. -Hanna
Hi, I was previously on the $120 90 day, Unlimited province wide calling, Canada Text, 4GB Data. When the new plans were out I went through Self serve to change my plan on the next renewal date.That date was today and funds have been charged to my ca...
Hey y'all, Just switched to Public Mobile from Koodo a few days ago, and I've been loving it so far. I was looking for the cheapest and best 1GB plan around...and as it turns out, that's PM's 2GB plan, haha! That aside, I've encountered a few little...
Went in to make my payment and my accounts disabled, it' was fine last months? Not sure why it's disabled... Now my phone is not working, because there is no money on my account. How can I fix this ASAP?!Thanks for your help
Hi.I am trying to extend the number of rings on my phone before voice mail picks up. I have tried using the code **61*+15875884002*11*30 (I am in Alberta) but I get a message saying something to the effect that I don't have Talk and to go on self-ser...
When I first signed up I was in a hurry and assumed that 120 covered text as well. Once I got set up I noticed that text was not included. I'm not getting credit for my first $120 when I try to top up even though the price is the exact same - just in...
I just got my KOODO number ported over after sending a support email, but I'm still unable to login to my self serve account. The website wont let me reset my password, and it won't let me register a new account with my number. This happened before m...
I emailed public mobile 2 days ago and havent gotten any help. My phone says its getting reception but I cant make any calls (it says theyre all long distance), send or receive any texts or get any data. My phone is only useful when I have wifi. My p...
Hi! My account was suspended on 31st of August because I could not pay for renewal at that time. On September 1st, I tried to switch to a 30-day plan with unlimited province calling, global text and 1gb data which came up to 42$ plus taxes. My credit...
Not sure if it's an issue with the self serve our not but my plan didn't renew, I have the money for it and used my card twice today but the service says card is declined. Need to get my phone back working and even tried a different card and it says ...
Hello, I need help, trying to port two phones from Telus and the selfserve option isn't working for either. Tried emailing support with almost a week with no reply, even though it states 48 hour response. So far I'm not impressed.So when trying to po...
My service has been disabled and I cannot call/text/data on my phone, even though my account has been fully paid and says it's activiated. I believe this is a very common issue and there is no solution for the users to figure out and fix it. I would ...
I was just billed four times, on each number, for my payment. How do I get this corrected?
So... I'm new to Public Mobile. After first signing up, I set my account up to have: 90 day plan, 3 GB data, and 200 minute add on talk time. I was charged $92.96 for this. A day or two later, after realizing that people could not leave voicemails, a...
Trying to activate an account and it is becoming quite a saga. Firstly, would not accept credit card with error message, "Sorry, we are unable to verify your credit card information, so this purchase could not be completed. Your credit card has not b...
I joined PM 1 week ago and super happy:) then my wife join also yesterday and porting from CHATRShe can send texts and make calls but cannot receive.I call her number but still her CHATR voice mail Please help!
Hi, I'm new here and excited to be part of the Public Mobile community!I hope someone can help me figure out how to reset my password to my Self Serve account. I failed to login too many times and it locked me out. Also, I forgot my Security Question...
Hi All, I am here to question the data usage meter in my account. My phone says 3.6mb used while on PM website it says 8.9mb used. I mean it it said 5mb or so used, i would be fine... BUT a difference of 5mb when i literally just opened 1 news articl...
Sending email to support@@publicmobile.ca and post SIM & Activation online form couple times, latest email and online form sent a week ago but did not get any reply. Is there any efficient way to communicate with Public Mobile Customer Support and ch...
Hello eveyone, first i would like to start with , i deposit money in my account today (60$) , also it shows 0$ amount due , despite everything still i can not call anyone or text , additonaly it says next renewial is 29 agu. How can i buy a plan righ...
Hi, I ordered a SIM card. How do I know where it is in the process. We should have received it by now..
Hi, I need urgent help regarding account deactivation. I know that account is deactivated if payment is not received within 90 days of suspension. Currently I'm on a vacation outside Canada and I'll return before 90 days deadline. My plan has ...
I haven't used my phone in awhile and it said top up to reactivate I put on 29.00 and it still won't let me do anything....PLEASE HELP
