Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I lost my phone and order another sim card before suspending my account in case I foind my phone while waiting for my new card... I just saw that they wrote in red letter Plan Expired. I am on automatic montly payment without failing. So why is my p...
Help I recieved messages to top up my account so i log in and theres no info on how much to pay? and I cant even view my plan details? whats going on. I joined in the fall promo 120$/3months 12gb data etc. I really like this plan and want it back. Th...
I have managed to change my voicemail over but all public mobile correspondance (email, etc...) is still coming in french. Can someone tell me where I can adjust this setting? Thanks
Why is this happening?? I have 3 accounts & the first one just got suspended! My other 2 accounts all have the same autopay on same Visa due Feb. 13. My original payment went through fine on my Visa & def. had autopay & now it's suspended??? ...
Hope I can find a solution.. I just finished the application steps like creating username and choosing my plan etc.. after giving my visa info I clicked and page was activating then had a page error. I wasnt able to log in with the username i just cr...
I have an old iPhone (was Telus) activated and been using for months with no issues.I want to replace the handset with a newer unlocked iphone. Is it as simple as popping out the SIM card and off I go? Or, is there more to it? I want the transition t...
Hello, I'm trying to update the credit card for my wife's account. No matter which credit card I use I get an error and it tells me to call the service provider. I believe there is something wrong with your system, I'm trying to use the same credi...
Can someone please assist? I currently don't have service!This is the screen I get http://imgur.com/a/zfRQr
Hello, I've been having issues setting up my self serve account ever since there was a problem porting over my Koodo number. They basically had to temporarily delete my account to 'release' my number back to me.After that point when I try to create a...
Hi All, I tried resetting my password twice now and keep getting this error :"Sorry, this page has a time limit which has expired. Please re-enter the old and new passwords and try again."5 minutes elapsed since I received the email as well..
I am currently on a $120 per 90 Days for 12GB Data, Unlimited International Text, Unlimited Provincial Talk plan (Which doesn't exist anymore) and I am going on a trip from mid-February for a month (Next payment due in a couple of days). I was wond...
Hi, I always, every single time, want my phone to forward to my home phone when: - busy- no answer- whatever else I've noticed some prepaid providers (telcel in Mexico), won't let you use standard GSM features to update your 'call no answer' 'call un...
So i paid for another 3 months but then i login to my account today and theere seems to be no plan?@Shazia_K @Mary_M? Any Assistance? Site Bug Maybe?
I was entering a port request and got an error message (the generic red text at the bottom indicating some info was wrong, etc) I knew all the info was entered correctly, so I unchecked and rechecked the "I have the authority... " checkbox, and then...
@Shazia_K @Mary_M @Saray_O I normally won't post on the forum itself, but want to make sure that the moderators get this message since a port-in isn't reversible. I sent a PM yesterday to @Saray_O asking for a manual port request because it couldn't ...
My auto renewal went thro okay but when I looked at my transaction historyI do not have any idea how much was charged to my credit card...
Hi,When I signed up I successfully paid through a visa debit and activated autopay. My payment was for Feb 1,2017. I thought It might go through at midnight how ever, Autopay didnt go through. I manually tried to pay it but it says unable to process....
Hello PM users, I got a text from PM, "your payment is due on Feb 1."But I see "your auto-pay is set up for Jan 31" on the PM website as well as "Account Expired" on my page. Should I be concerned?I hope the auto-pay goes through and my phone still w...
Help, I loaded a pin to my account for $60.00 Via *611, it quoted my balance at $82.00 but when I go online to change my plan (that is expired) it will not allow me to change it. How am I able to do this as the plan I have at the moment no longer sui...
I need the help of Mod please, I am trying to reset the password on my self serve account and am unable to do so, I have recently switched ISP and my email address has changed , so sending a password reset is not an option , and for the life of me, I...
I'm having a lot of trouble registering my Visa debit to make payments. I've tried doing just a single payment method and also signing up for auto pay. I keep getting the same error message, that my card could not be authorized blah blah blah. I have...
I am porting my cell number back from a corporate plan. Will it transfer over smoothly if the plan is under the company name (when I initiate a request through Public Mobile). Or, do I have to get the plan put into my own name first? Thanks.
I've been with PM for over a year and from the beginning you cannot register an AMEX card for AutoPay. I know they accept it cause they set me up when I contacted them. They have done a lot to change their site an provide as mcuh funtionality as poss...
Hi I just ported my number from Rogers. Iphone 6S - Public Mobile #Iphone 5 - Rogers # After porting, when i call with my Iphone 6S, it shows my ported Rogers number. However, when i try to call my ported Rogers number, it is ringing up on my old iPh...
I have set up the autopay. but It showed up in the self serve. I hope just system hasnt been refreshed yet. Please improve the system thx
I've tried to set up my acess point names for my sim and it's not accepting it!! I have a LG P999 phoneThanks for any help in advanceTLC467
Password not accepted and password reset doesn't work: "Sorry, you've been locked out. Please contact Public Mobile for help."
I seem to have the wrong password and have been locked out of the account. I haven't recieved an e-mail to reset my password although I chose the option. Is there any way to fix this?
Hi, I experience really big issues with your 'service', by far the worst I've ever seen. Yesterday I tried to activate my SIM : not working with my french visa card, which can perfectly be used on all other websites, but well...I bought a 60 dollars ...
Been locked out of online account system will not reset. Need some info. And should be a phone number were you can talk to someone.
