Self serve not working

[jlush1975]

Not sure if it's an issue with the self serve our not but my plan didn't renew, I have the money for it and used my card twice today but the service says card is declined. Need to get my phone back working and even tried a different card and it says the same, some help please

[Shazia_K]

Thank you for letting us know @bbdata! 

[Rockdaddy22]

That's awesome news, thanks @ Shazia_K

[Shazia_K]

@McLaren @JaK, 

Thank you for helping! 🙂

I was able to assist @jlush1975 yesterday before I left, he sent me a message confirming that everything was functional. 

Thanks,

Shazia

[JaK]

Not sure who is online tomorrow so tagging @Mary_M as well.

[McLaren]

Sorry to hear about your issues.  Hopefully @Shazia_K will be able to assist.  Send her a private message with your account information