Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
My renewal was today. I use auto pay.I was supposed to switch to the new 4GB plan, but something appears to have gone wrong.What I see in self serve is "plan expired" and my account is suspended.Was this a glitch? And what's he best way to resolve th...
Hi, I ordered a couple of SIM cards but didn't receive a confirmation email, and when I realized the process screen had refreshed to the main page already. I tried to email but it won't let me send through the form. It says 'Your email does not match...
Decided to give up on porting my old number as it has been a week and a bit without replies on it being cancelled so I decided to get a new number. I got the new number I desired, but it now doesn't take any non-Telus network calls or texts? I know t...
I've been trying to get my issue resolved, without any luck. My phone number has worked for approximately 3 months, but in the last 2 days, I have had ALL calls incoming or outgoing blocked as 'You do not have a long distance plan'. I have the 12gb ...
I don't see any career link on PM's website! Is it a ranking thing?
Hi. Been on PM for 3 months with no issues. Then we upgraded to the promotional plan just before our renewal date, and all looked good. Except now no calling is possible, either way. Can someone please help with this! Thx.
I'd just like to warn everybody about the 120 promo plan. I was under the impression that the plan would be honoured past the due date due to the technical issues. I signed up on Nov 14 and the port didn't go through until Nov 18, but I was signed up...
After using your service for two weeks and being satisfied with my cell phone service in Ontario, I purchased provincewide and US roaming add-ons. When I drove into Quebec my phone stopped working and I had no US roaming when I went into Vermont. I h...
Hi there,@Brooke_C, @Saray_O, @Jeremy_M, @Caroline_D, @Mary_M, @Shazia_KIt's been over a week since I ported over from Wind.I can call, text, and use data, but cannot receive texts and my incoming calls go straight to my voicemail.I have previously P...
I have pre-paid for 120 day plan, prepaid for add-ons, and none of my add-ons are working. I have been in contact at least 10 times now with customer service and have been told that due to the influx of new customers they can't service me as an old c...
I ordered a sim card on November 7 and I got an email on the 9th saying it was on its way. why the huge delay??
@TheBlue plz fix my port from Telus no calls no text no internet
@Mods @Shazia_K @Mary_M I tried to port over to Public Mobile on Sunday for the 12GB plan and in the process I got an invalid SIM notification, but recieved a confirmation email. So I've been paying for service I don't have. Can you please look at m...
This morning at 10 am.... SpoilerI used my PM powered mobile phone to score 2 row 17 floor tickets to Elton John in Victoria!I used my PM powered mobile phone to score 2 row 17 floor tickets to Elton John in Victoria!
Hi, I think I am stuck here. I reported my card lost a few days ago nd they are sending me a new card but they have canceled my old card already and that is the card on file for auto pay. So right now, I have not received my new card yet, my servie ...
Hey guys, I'm only getting 4G in Vaughan for some reason. On my coverage map I'm like in the heart of LTE. I know my phone is compatible with LTE because when I go to Richmond hill I get LTE.Anyone experiencing 4G when they should be getting LTE?
Hi, I've received no response to my email from Sunday and my PM's have also been ignored. Is there a way to re-request a port? When I try to "Change Number" it says an error has occured and to contact Public Mobile (something like that). Any help ot...
I am sending a new request on behalf of my son. My daughter and myself are all good - thanks @SCoker He sent PM about a week ago - still waiting - Koodo prepaid @Saray_O@Jeremy_M@Shazia_K Thanks
I have tried proting my Wind number a week ago, apparently the port didn't happen successfully. NOBODY has ever replied to my complains yet. I have messages MOD's@Shazia_K , @Mary_M, @Saray_O,@Caroline_D, @jeremy_M , @Brooke_C but no response yet.Do ...
Since it appears that you need to both PM one of the mods as well as create a message here to get some traction. I'll be doing this as well and bumping frequently till i get a response. Started porting my phone over a week ago and still in limbo. PM...
Hi Mods!Please help with my stranded port from Rogers, I've sent a pm on November 19th and another follow up today. My number is apparently stranded since Rogers have released my number and cancelled my account but PM haven't completed the port on th...
On Sunday I signed up for the $40 promo (unlimited province-wide / 12GB / global text), purchased a long distance add-on ($15/400min), and had my number port over. I can log into my online account just fine, and can place calls to *611. Unfortunately...
@Shazia_K I realized I am one of the many people that seems to have a failed port from Fido. I thought it was all working, but apparently not since I can't receive texts. How can I resolve this issue? I didn't even realize until today that this was t...
Hello, I have reached out to Mods and create a support ticket and have not received a response in 5 days. Can someone please assist in re-porting my number.Unable to receive calls or texts. I am able to call and use data.I tried to port my number fro...
I helped a friend activate 2 lines on the 20th and 1 ported without issue, but the other failed and asked to contact the community. I have PM's, Tweeted, Facebook Messaged, and sent a support ticket through the site, and not even an acknowledgement t...
Hi It seems the ports are moving along - but it also seems you need to open a new thread to get some attention - so here goes@Saray_O @Jeremy_M@Shazia_K PM Sent about a week ago. Been fairly quiet most of the week - speaking more in the past 24 hrs...
@Shazia_K @Brooke_C @Saray_O @Jeremy_M @Caroline_D @Mary_M Hi there, It's been over a week since my friend ported over from Bell. At first, the SIM was not working at all for anything, but right now he can currently can call, text, and use data, bu...
I sent in a ticket shortly after 11/17. I posted a msg asking for a response on 11/23 and sent in a PM. I posted a thread about it on 11/24. And now my last 2 posts supposedly need moderation before they will be visible. I'm not even allow to express...
