Iphone 6s not receiving calls

[sschummer33]

Yesterday i set up my iphone 6s and could receive calls as well as make them.

Today i realized that i wasn't receiving any now, although i can still make calls. I can't seem to find a fix for this. Everything else is working except for my MMS, i dont have an option under APN settings to fill in MMS info. Any solutions to either of these problems?

[Samianauman]

@sheytoon
DID I
Lol

[sheytoon]

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@Samianauman wrote:
@sschummer33
Does your issue resolved are your able to getting calls,text and data

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@Samianauman

OMG, you used punctuation!! 😛

(I'm just teasing you)

[Samianauman]

@sschummer33
Does your issue resolved are your able to getting calls,text and data

iPhone was all set by itself all did restore to factory and I don't even have to set mms setting as I mention on my first reply

[Luddite]

@sschummer33 Unless you are running an older iOS (pre 9) there is no way to manually set APN. Just go to Settings >> General >> About and see if a carrier update is available, if yes accept it then reboot your phone. That should populate APN settings correctly.

For SMS/MMS: correct setup go to Settings >> Messages >> toggle iMessage on, toggle Send as SMS on, toggle MMS Messaging on >> Send & Receive  should show a "tic mark" your Public Mobile number under "You can be reached by imessage at" and under "Start a new conversation from". Also, for MMS to function cellular data must be turned on.

For lack of incoming calls: first confirm you have not accidently activated Do Not Disturb, or blocked all calls under Phone. If that is not the issue, have you recently requested a previous number be ported to Public Mobile?

[will13am]

@sschummer33, the link below provide good guidance on setting up the APN fields for an iPhone. 

http://productioncommunity.publicmobile.ca/t5/Announcements/iPhone-Update-and-APN-settings/m-p/1610#...

[Samianauman]

Also you said u setup a iPhone i am assuming you are not a new user to Pm if u are an existing customer and didn't port your number then try what I suggested on my earlier post
But if you new and port your number then it's different let me know if you new customer and ported your number so I can give you different things to try

[Samianauman]

I change my phone to iPhone 7 two days ago as well i would say try taking your sim out turn on off then install sim back wait few seconds then restart I know there's no place to put mms setting but mine working it's own

Also try resetting network setting if they won't fix either then factory reset should fix the issue