04-12-2017 09:19 AM - edited 01-05-2022 01:56 AM
Hello,
For now, i didn't receive any invoice!!!!
Unfortunately, i forget to ask 3 months ago and now i need that and also the new invoice for today when the plan will be renewed.
How can i obtain the old invoices and why all the time the invoices aren't sent automatically?????
Thanks,
Dragos
Solved! Go to Solution.
04-12-2017 04:08 PM
@CaNuCk07 wrote:@sophitechnicusñ Unfortunately this is a function of this provider. Nothing can be done about it, just one of the aspects of having super amazing prices for your plan. Personallyi'd rather have great pricing on plans than worry about statements.
Yes, agreed. I do not need the invoice feature if I can save hundreds of dollars a year. If someone needs full account "service" (be it monthly invoices or phone support) then the model PM offers is not for them.
04-12-2017 12:25 PM
For receive an invoice you need to wait up to 30 bussiness days .....
04-12-2017 11:22 AM
Hi @sophitechnicusñ!
PM has a solution in place for the customers who need invoices.
You can click the link titled "Contact Us" at the bottom of this page and all other PM pages under the title of "Get Help". Click through the web form and send a webmail reaquest for invoice and you will get them.
Alternatively, you can request one of the mods in this community to submit an invoice request on your behalf. Just send a private message with your public mobile phone number and the details of what you want.
Its perfectly fine to ask for invoice when you need it. Generally, the proof of payment is in selfserve under "Payment History"... which is sufficient for personal info. But, for formal reasons, only a small % of customers actually need the invoices. So, PM only prepares invoices when requested.
04-12-2017 11:13 AM
@sophitechnicusñ Unfortunately this is a function of this provider. Nothing can be done about it, just one of the aspects of having super amazing prices for your plan. Personallyi'd rather have great pricing on plans than worry about statements.
04-12-2017 11:10 AM
The correct solution is to find the source of the problem rather than trying to find other tricks to hide the initial problem.
04-12-2017 11:03 AM
In the bank account, it's only a list with payment NOT details about payment.
04-12-2017 11:02 AM
@sophitechnicusñ you're proof of payment is in you account settings, the fact that your account is active and you credit card was charged.
Even the big providers all try to get your to go paperless now or else they charge you for statements.
04-12-2017 10:53 AM
@sophitechnicusñ, not sure if you did research before switching but PM is a discount provider and somethings aren't the same as what you would get with a top teir provider. How do I know what I paid? I check my account here and my credit card account to make sure that what it shows as a top up amount is the what I see on my credit card with the tax added.
* I am happy to help, but I am not a Customer Support Agent please do not include any personal info in a message to me. Click HERE to create a trouble ticket through SIMon the Chatbot *
04-12-2017 10:49 AM
Isn't normally to pay for that!!!!! hello, where you live?
When you buy something everybody gives you a prove for payment!!!!
04-12-2017 10:43 AM
If you want regular invoices, you need to pay for a service that offers it, or like everyone else said, contact a mod when you want the invoice. No reason to get upset !!!
04-12-2017 09:49 AM
04-12-2017 09:27 AM
@sophitechnicusñ, unfortunately invoices aren't sent out. You can contact a MOD and request an invoice. You can send @Mary_M a private message to request an invvoice but in the message include your phone number and there maybe other requirements to identify yourself as the account holder.
* I am happy to help, but I am not a Customer Support Agent please do not include any personal info in a message to me. Click HERE to create a trouble ticket through SIMon the Chatbot *