Can't Change Also

[ETphonehome]

When I first signed up I was in a hurry and assumed that 120 covered text as well. Once I got set up I noticed that text was not included. I'm not getting credit for my first $120 when I try to top up even though the price is the exact same - just includes unlimited text. I just received my SIM card. Mods - Please change for me. Thanks.

[Mary_M]

Good morning @crazycolby,

Thank you for reaching out to us regarding your friend!

I'm sorry to hear that he's had a hard time porting in his number. For security purposes, he will need to send us a private message in order to validate the account in question and we can definitely help out.

Respectfully,

Mary

[ETphonehome]

Thanks so much for the quick response. Great service.

[Rockdaddy22]

Awesome work as usual 🙂

[Shazia_K · Accepted solution]

Hey @ETphonehome, 

Thank you for reaching out to the community, 

I have made the changes for you, a simple reboot would be required 🙂

Thank you @Rockdaddy22 @NDesai

Shazia

[Rockdaddy22]

Should be an easy fix in the morning 🙂

[NDesai]

Tagging staff member so they can help you with this. 

@Shazia_K @Mary_M