SIM card not arrived

[arunanr]

I orders the SIM and was charged on August 31 as of today Sep 13 I have not received order 73435. I have emailed customer service and no reply. Now I have doubts about Connecting with PM. Can I send the the SIM if I ever get it for a refund

[zblackma]

Where was it purchased?

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@Dhruvin wrote:

My sim card was shipped on 30th December and it's not delivered yet.

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[GR]

@Dhruvin of you have your order number then that's your tracking number. Just enter it on Canada post and it will ask you for your postal code. If it's lost contact the moderator_team to get a replacement one

[Triguy]

Did you receive an email with a tracking number ?

If you are having trouble with your services, the next step is to contact a moderator. Here is the link to create a ticket through SIMon: https://www.publicmobile.ca/en/bc/get-help   -> Click on Chat with Simon - on the line "ask me something" write "moderator" -> then click on "account specific question" -> afterward click on "no, I want a human" -> finally you will see an answer "submit a ticket Click me!"   

[Dhruvin]

My sim card was shipped on 30th December and it's not delivered yet.

[jpar]

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@Luddite wrote:

@jpar Just FYI: You have posted to an old thread. In future you will have more assurance of help by creating your own topic on the forum, or sending a private message directly to the moderators.

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Think you're replying to the wrong person..

[Luddite]

@jpar Just FYI: You have posted to an old thread. In future you will have more assurance of help by creating your own topic on the forum, or sending a private message directly to the moderators.

[Shazia_K]

Hello @jdserrano, 

I'm sorry to hear that you still haven't received your SIM card. 

I will be glad to look into this but I would need you to send me the information in a private message as this is a public forum and any info posted here will be visible to all public. 

I hope this helps! 

Cheers, 

Shazia

[jdserrano]

@CS_Agent, my sim card didn't arrive because I didn't provide the suite number of my workplace

Order number 12*****
Je************no
Jd*************ail.com

How can this be fixed?

[jpar]

When I ordered a sim, it was sent by Xpresspost with tracking. I didn't get the tracking number, though, until I saw it on the envelope once it arrived. Maybe PM can track the shipment location?

[Mary_M]

Hey @@hilawee

Your order has been shipped since January 15th! Please view your confirmation email and verify if the shipping address is correct.

Feel free to send us a message if you require further assistance 🙂

Cheers,

Mary

[NDesai]

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@hilawee wrote:

I have also not received my replacement SIM card and it has been more than 7 days. My order number is 103780.

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@hilawee Please send Private Message to one of the mod with details posted above. 

[hilawee]

I have also not received my replacement SIM card and it has been more than 7 days. My order number is 103780.

[Shazia_K]

Hello @arunanr, 

I'm so sorry about this 😞

I will be glad to ship you a new SIM card, can you please send me the following info via private: 

-Full name

-Complete mailing address

-Email address

Thanks,

Shazia

[Chaos_Scorpio]

Do you have a community mail box, do you check it regularly (mine was delivered without notice to my box)?

Are you in a remote area?

Perhaps something lost in the mail... Mary or @Shazia_K will have to look into it. 

[stonechucker]

This is not a normal occurrence.   Hopefully a moderator will be able to assist on this.

@Mary_M, ?