Unable to reactivate and change plan while having enough balance to cover change

[catlove]

This seems to big a glitch of some sort as it has happened to me more then once. My plan expired and while trying to change plan any balance on account is used first, but if there's enough to cover the new plan you still need to add extra funds for the system to change the plan?? Ridiculous. I sent two emails Sept 9, and Sept 12. Confirmation email acknowledges your email and states a response will come in 48 hours. That's a lie, I'm still waiting. I just want to change my plan and have my phone working again.

[srlawren]

@Mary_M not only did this one land in the wrong thread, it's in the wrong language of the community 😞  

[Mary_M]

Bonjour @alicetous8,

Je vous ai envoyé un message privé avec quelques questions, pouvez-vous le consulter? On fera notre mieux pour vous aider 🙂

Merci,

Mary

[Shazia_K]

Hello @catlove, 

I'm truly sorry about the inconvenience, 

I will be glad to further assist you, I see that you currently have a balance of $15, can I know which plan were you looking to activate? 

Thanks,

Shazia

[Pier]

Hi @catlove,

Just send a private message to @Shazia_K or @Mary_M to get the assistance you need. Don't worry, that's will be fine. You'll get your service back once one is connected. 

Yours,

[nishufan]

Hi @catlove

  It should not happen. You can contact @Shazia_K or @Mary_Mfor help.

 Thanks