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can't receive call after new activation

chilli0613
Good Citizen / Bon Citoyen

I joined PM 1 week ago and super happy:)

 

then my wife join also yesterday and porting from CHATR

She can send  texts and make calls but cannot receive.
I call her number but still her CHATR voice mail
 
Please help!
 
9 REPLIES 9

srlawren
Retired Oracle / Oracle Retraité

@Shazia_K did you maybe respond to the wrong thread here?


>>> ALERT: I am not a moderator. For account or activation assistance, please click here.

Shazia_K
Retraité / Retired
Retraité / Retired

Hello @dongliang007

 

I'm sorry for the payment confusion, 

 

The actual payment that was taken from your credit is $108 + $12 your account balance = $120

 

The $126 is not a charge, in fact it's the credit given by the system to balance the price plan. 

 

Thank you, 

 

Shazia

* Please do not post private info such as: phone number, account number, pin etc.. This is a public forum.

chilli0613
Good Citizen / Bon Citoyen

I already sent you thro private msg

Shazia_K
Retraité / Retired
Retraité / Retired

@chilli0613

 

I'm sorry about this,

 

They rejected the port request again, can you send me the Chat-r phone number again? just want to double check we have the right number.

 

Thanks,

 

Shazia 

* Please do not post private info such as: phone number, account number, pin etc.. This is a public forum.

Shazia_K
Retraité / Retired
Retraité / Retired

Hey @chilli0613

 

I'm working on this for you, 

 

Can you please allow a short time? will update soon.

 

Thanks,

 

Shazia

* Please do not post private info such as: phone number, account number, pin etc.. This is a public forum.

chilli0613
Good Citizen / Bon Citoyen

Hi,

 

PM claimed it was rejected by CHATR but I call CHATR and they confirmed everything is ok and ready to transfer out, any idea?

 

Regards

Shazia_K
Retraité / Retired
Retraité / Retired

Hello @chilli0613

 

I'm sorry about this, 

 

This seems like the port did not complete. 

 

Can you please send me the following info via private message? 

 

-Porting number

-Account number with Chatr

 

Thanks,

 

 

Shazia

* Please do not post private info such as: phone number, account number, pin etc.. This is a public forum.

JaK
Deputy Mayor / Adjoint au Maire

Tagging mods for a look, @Shazia_K @Mary_M

bakedcorn
Good Citizen / Bon Citoyen

Hi there.

 

It sounds like the number has not been released or ported over from Chattr.  You may want to check to ensure that account is fullfilled and in good standing order - it does happen.

 

One of the admins / PM service reps may be able to confirm this once they are signed in.

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