ordered SIM card never received

[willij6]

Hi, I ordered a SIM card. How do I know where it is in the process. We should have received it by now..

[natster2k]

I ordered a SIM card on July 5th and it it now August 12th and it has not arrived.  This is ridiculous.  How can I go about getting a refund or getting it sent again?

My order number is 121953.

Thanks

[Mary_M · Accepted solution]

Hello @willij6

Thank you for reaching out to us.

Unfortunately, we do not offer tracking numbers. The SIM should arrive in 5 business days after it was ordered, but we are experiencing a delay due to a high volume. Please expect it by next week.

I hope this helps!

Mary