Plan was supposed to switch on next renewal. Phone became deactivated. Had to renew for three months on old plan, to get phone working again. I just wanted the new $40 plan. So frustrated. Submitted multiple useless tickets. Do I just get a new...
Yup - tried in private browsing mode, still received the same error. The request to change plans was done when the plan was still in active service. Once the plan change failed, the payment somehow got messed up and the account became suspended.
Yes, I tried to switch to the new plan while suspended - the website repeatedly came back with an "oops, please try again later" error. The only way to get my phone working again was to renew the previous three month plan. The original request to sw...
