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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Porting from Wind

Hello, I am new to PM and I just ported in from Wind yesterday.Do I need to call them to cancel my Wind account or it will be automatically cancelled? Thanks.

Resolved! SIM not received

Hi there,I ordered a SIM card more than 2 weeks ago and received the shipment notice the very next day. However, it has been more than 2 weeks and I have yet to receive a tracking number or the SIM card. I have e-mailed PM about this after 7 business...

Porting Issue - No Incoming Calls

I tried to port over my old Cityfone number to Public Mobile on Friday, but I cannot recieve incoming calls. I sent an e-mail form on Friday and PM'd a mod (Mary_M) on Sunday morning with the information requeseted (old account, SIM number, IMEI) Ple...

plan change issue

HelloI need help switching to the new fall 2016 promo I did click on plan change prior to renewal but it went back to the old plan can someone please help me switch my plan my account number is

Resolved! My number is still not ported

Hi, I switched to PM late last week and my number is still not fully ported. I can call, send sms and use data but no incoming calls or texts; they all go straight back to my chatr SIM. I already provided the information when activating my account bu...

Incomplete Port from Rogers

Hey all I just ported my number over from Rogers. I'd thought the activation didn't work at first because it told me "Your activation request has failed. Please contact Public Mobile for help." I was going to continue trying tmw and troubleshoot it. ...

Calls going straight to voicemail

Just ported over a few days ago. Everything seems to be ok but occasional I'll have a voicemail show up without any missed calls show. Is this a known issue?

Resolved! Dealing with Multiple Numbers in 1 Account

Hey guys, So i've read posts that we can't have 1 account with all the numbers but what i'm curious about now is that when I transfer multiple numbers from 1 account over, would there be any issues or anything I need to do before hand? I'm asking mo...

Can not access my account

Hello, I ordered the sim card and activated it later. The money for the plan also has been charged. The problem is that it's been charged for the wrong plan and I can not access my account, I did try to restore the password through the email. But it...

my plan did not get switch over to the fall promo plan - please help

Issue: I had changed my phone plan to this 4GB / $40 plan promo two week ago. My current plan recently ends like 2-3 days ago; however, with my auto-pay renewal, the system did not update to the new 4GB / $40 plan promo. What should I do? Please help...

Can I cancel a plan activation?

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Let's Reduce Clutter and Improve Quality

Hi All, Over the last couple of weeks, I've seen a reduction in the quality of posts and an increase in posts for the sake of posting. Too often I'll see the same answer repeated over and over and moderators being tagged way too quickly. The communit...

Grandfathered plan -> New 90 day promo

Hi All I just want to tell you about my experience. I was on a grandfathered plan $25 canada wide plan. I just recently switched to the new fall promo plan by calling the support agents who informed me that i would lose call centre support (which i...

The good stuff

Hi Everyone,I'm really sorry to see new members having problems with activations and number ports. I know it can be incredibly frustrating! Thanks for being patient and coming over to PM. But you know, you joined PM for a reason - probably to tak...

CONFUSION

Hi I am a regular customer with automatic payment but today I received that my plan was not renewed because of non payment.Can I please know what know what is going on?

Porting Number From PC Mobile- No Response from Representatives

Hello, I am looking for assistance in porting my number over from PC Mobile to Public Mobile. I cannot complete this manually on the self serve site. I have sent messages to two representatives and no one has replied in regards to switching it over. ...

I made a Google Doc to help my family members switch (or consider switching) to Public Mobile

I thought I'd share it with the community in case anyone else would find it useful. I have some family members considering switching due to the great deal going on right now. I thought a little visual document would help them decide one way or anothe...

JUST GOT A TEXT FROM PM NOW MY NEW NUMBER IS CANCELLED!!! -- HELP

@Mary_M or anybody. I just got a text from PM saying my 'We're experiencing difficulties processing your request to move to Public Mobile and to use Contact Us' I also just sent a contact us email as was referenced in the text I just received from PM...

Resolved! Activation problem / porting from Wind to PM / can't login to self serve

Hi community,I just signed up for PM and am porting my existing WIND number.Its been about 2 hours and I haven't received any texts from Public Mobile signalling the port is done.When I signed up I got an obscure error at the receipt page but I recei...

Resolved! long distance usage

So I'm looking at my add-ons and long distance seems to havebeen used... but I have not made any out of province phone calls and I haven't left the area either. Or even close to leaving the province boundaries. Yyet I have 6 minutes used up. My only ...

Resolved! Travelling to the US

Just wondering if I travel to the US if I am still able to text since I have international texting? What about data? Is there an add on for travelling?

No internet

i just ported my fido number to PM. Incoming and outgoing calls are working fine but data (either 3G/LTE) is not working. Instead of receiving a message from PM, I received a message from Koodo saying that the transfer was successful. I also tried to...

To all those currently waiting in 'Activation Failed' Purgatory: A Successful Resolution Story

TL:DR version: After approximately 72 hours, my activation failure (without porting a number) was resolved by a moderator. (Thanks to Saray_O.) There was no error on my part in registration/activation -- as no changes were required when my account...

How to disable call forwarding options? [Solutions within]

I have various call forwarding options within my Android phone, they are as follow:1) Always Forward2) When Busy3) When Unanswered4) When Unreachable I would like to use 4) When Unreachable only, but options 2, 3, and 4 are enabled by default. I was...

Resolved! New Number No Talk service, LTE works

I just activated my SIM card this morning on the $120, 90 day plan. Right now I cannot make or receive any calls, but LTE internet is working without issues. Any ideas what is going on here? My APN settings have both text and data setup by default.

Resolved! One week, no response to support ticket

Hi everyone, I ran into a problem last week Monday where my plan didn't correctly renew. I know this has happened to a couple of people.I sent in a support message right after it happened, Monday evening. After not hearing back for a few days I messa...

Resolved! Pixel XL dropping signal

Hi, I joined PM at the same time I got a new pixel XL phone from Fido (just over three days ago).Ever since I've been experiencing frequent signal drops (six to seven times per hour, according to the Network Signal Info app).I first noticed it at hom...

Plan Take Overs?

Do you guys offer plan take overs? I've been trying to refer a bunch of people, but everyone has their plans on terms for the next year or so. I know some companies will buy out their plans, but it does get expensive. A couple are on the Telus networ...

Porting experience and speed test in south Edmonton

Hello, Just ported from Fido this morning and thought I'd share my experience so far- in summary, it's been great. Ported one line from a two line account directly on activation without issue, took less than 5 minutes after submitting. Speed test re...

Account Holding

Can I have two phone nubmers with different plan under the same email account?

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