Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I have iPhone 5, and it has the same issue.
Hey there, I just activated my SIM, got the confirmation email saying my account and PIN were both successfully activated, and my phone shows the right number in SIM info.I can't log in to Self Serve, however. I tried resetting my password, and creat...
Hello,I’ve purchased a SIM online on Jun 15. It states it will take 3-7 business days for delivery, but yesterday would have been the 7th day. As I am currently a Freedom Mobile customer, I’m trying to get the SIM before the end of month to partici...
It's been about 3 hours since I ported from Freedom. I have data and can make outgoing calls but can't recieve text or incoming calls (goes straight to VM). I noticed that unlimited text is not on my plan. Can that please be added for me? When I ...
For those of you that recently switched from Freedom and happen to be using an LG G6 (mine is factory unlocked). If you've validated your APN settings, rebooted the phone and such like, try this: Settings --> Networks Tab --> More --> Mobile Networks...
So I ported my plan from Freedom on friday last week, and everything seemed to have gone well, but I noticed that I cannot make or recieve any calls. When someone calls me, it goes directly to voicemail and when I call them, it goes to their voicemai...
Hello, I ported my number to Public Mobile on June 22nd. Since then I've not been able to receive text messages even though my plan has international text. Since then, I keep getting texts from Public Mobile saying You've been sent a text but you nee...
When paying for my new account, I received an error message on step 6 "Summary": Oops ... It seems that something went wrong .. Please href=" https://publicmobile.ca/en/on/get-help" Target="_blank">email us to get your account operational. We apologi...
Every time i make or recieve a call i hear like 3 warning beeps and the call gets disconnected under 1 minute each time it happens with voice mail too i just ported my number from freedom mobile a few days back it all seemed fine the first day but fr...
Both my wifes account and mine are impacted by the same issue. We are trying to renew our US roaming addon (20 dollar talk text data). I used the automated phone system and added money to my account then tried to buy the same addon. It then proceeded...
Hi I want to add"$15 for 400 mins (includes international). Any unused minutes will roll over to your next cycle." In order to roll over unused minute to next billing cycle , do I need to pay for add ons evry billing cycle or I just pay once for add...
"Long distance charges may apply" message when dialing within the province. However in the last few days when I dial outside my local area, I get a message saying long distance charges may apply. I alway hang up.I just wanted to know why am I getting...
So my AutoPay failed but I had enough balance to cover my current plan. Now my account says suspended even though it has enough credit to cover the renewal.Can someone please assist? Thanks!
Hi Guys, I just recently ported over from Freedom, and everything looks good except i can't send/receive text msgs.. Thanks, Josh
I am on 59 dollars plan with 35% off discount lifetime paying right now around 38ish dollarFor a plan include unlimited Canada USA calling global text 8gb data2400 roaming min away and USA1gb roaming data usA and awayShould I move to pmSince its only...
Got charged $81 for the $25 talk and text plan even though I signed up for auto pay. Did something go wrong? Thanks
So, I bought my Oneplus 5 the 20th, and received it the next day. It got me wondering why I bottlenecked my phone. I couldn't even make phone calls from my house sometimes. So on the 23rd I decided to buy a Public Mobile SIM. It came in the mail the...
Long story short - I need to cancel my service with Public Mobile. Needed a new phone and it's cheaper to go through a big phone company and use a corporate discount than to buy a new phone and stay with PB. My phone number is already ported over to...
himy sim card is activated with a temporary number and i have money on my PM account; i want to port my existing koodo number, and get on the "freedom" plan ($40/month). can a moderator please help me with this?Thanks
Hi, i just attempted to switch from Freedom to Public Mobile. I went through the activation process and at the end after I hit activate I got an error saying "Your activation request has failed, please contact public mobile." or something similar. Af...
I tried to activate my sim and it failed on the payment page. I have tried private messaging a mod but has not gotten a response for 24 hours. I'm trying to port from freedom mobile and would like to get the 4GB promotion.Please help.
I have my SIM card and purchased a new unlocked iPhone SE to go with it.I am a US resident and spend 3-4 months a year in Newfoundland. I will be leaving for Canada on July 7th, crossing the border on July 8th. So I am trying to get the APN setting...
Hi there, I've read SIM cards doesn't expire, but I don't see this very clear.. In the case of not using the SIM for a long period of time, i.e a year, and the SIM card is desactivated after the 90 days, is the number safe for all the time until acti...
I haven't received my additional 6 gig of data I hope I didn't screw it up because I didn't have the plan when I activated my SIM card. Do you need to activate a SIM card with the plan to get the plan?
It looks like the Public Mobile Self Serve accounts and the Community accounts are somewhat independent entities that at some point are connected. In the activation form, the following is stated: "After you activate, register for the Community using ...
Hi, I swtiched over from Freedom to PM a couple of days ago and everything works fine. However, when I log into my account and click on current plan there is a catgaory that says "Expired." I am confused as to why that's there?This is how my current ...
I changed my daughter plan by accident she is out of province on a trip I need to fix this asap just go back to plan she was on she had money in her account i clicked switched its terrible now cant get a hold of her im literally freaking out how do w...
I'm currently near the end of my three month plan and I like my choices so far. I was wondering if I were to continue with this plan but change my phone number about 2 months in, would I still be on the same plan? Or would I have to make a new plan f...
i noticed two days ago that i have a porting issue. i have messaged a couple "mod"'s and sent my personal info to them, but i havn't gotten a responce. (i did get the advice to speak to them from helpfull people on here....thank you.) how can i corre...
I recently activitated a SIM card for a 10-day plan with 1GB data and Global Text for my son, who is in northern Quebec now. I checked the PM coverage, the area is covered by PM, however he can send/receive text but can not use data. It seems there i...
