Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
himy plan is supposed to last me for 90 days. i have additional top up money on my account. and yet, you guys disconnected my phone. for a working professional, this is the outer limit of tolerable. if my phone is reconnected ASAP i'll be changing my...
Hello,,I'm currently on public mobile using a telus-locked iPhone 7. I will be travelling out of the country next week and need it unlocked.Thanks@CS_Agent
For the past couple of weeks I have noticed that I cannot retain the voicemails. The week before this I had one voicemail stored in my inbox. It got deleted automatically in 2-3 days. Even yesterday another voicemail got deleted. I never store more t...
Setup a temporary account for thirty days, however auto-pay was enabled without me turning it on and now I've been charged again - where do I go to get this refunded?
Hi,Cell data stopped working on my wife's phone last week.The cell data is enalbled in settings and as far as I cans ee, she just entered the new billing period and there are 3GB available. She has reboot the phone coupe of times, no effect; she cann...
My $90 for 90-day plan (1GB Data, Unlimited Canada-wide Text, Unlimited Provincial Talk), appears to have an issue. I have my account on autopay. The autopay appears to have created $90 of funds to be available to my plan to use by has not been used....
I purchased the $20 US roaming bundle (voice, text, data) yesterday and it shows up under My Account as an add-on. Today after crossing the border, the roaming was working fine (with AT&T) and then suddenly stopped after a few hours.Now my phone show...
Hi, I had run out of data on my phone, so I purchased a 200 MB data addon. However, it's been over 7 days and the data on phone still is not working for me. Can you please advise? Thank you!
From: Public Mobile Support <[email protected]>To: [email protected]: Friday, June 16, 2017 9:51 AMSubject: Re: User logged in: false -> My Account,Billing and Payments,I'm not sure if my account is active (#4603-3148) (KMM61349082V21076L0...
Dear Public Mobile, I think there is a problem how Public Mobile is recording my data usage. I have only gone 2 days into my billing period, with barely having used any data services but the website is saying that I have used more than 600 megs of my...
I set up Autopay a few days ago and my payment due date shows up as July 27. It says I owe 70.00 (but with the Autopay rewards it would be 68.00), however my credit card has not yet been charged and my data is inactive cause I already used up all my ...
On Tuesday, after never having an issue, my data just stopped working. I've tried resetting my phone to factory settings, I have data remaining. Help!?!
Firstly, I'd like today this is the first time I ever went over my data plan. But for some reason I have purchased my data add on over 4-5 times in the last week. Most of the time I am at work or home using wifi settings so I am unsure why my data is...
Hi, I updated my plan a few days ago before my renewal to what I thought was 90 days with 3g data. I have noticed today that I've been charged for this but I'm still receiving LTE so i checked my account and have seen my plan hasn't changed, obviousl...
I and my wife have trasfered our accounts over public mobile, but we have not received exta 6gb to internet usage. It has more than one moth, but adversitments said 48 hours. Who can help us ?
Hello @CS_Agent,There are several errors on my data usage:June 24, 2017 12:38 917MBJune 23, 2017 12:50 219MBJune 22, 2017 12.02 466MB In particular on June 24 I know for sure I was connected to the wifi network at work. Can someone look into this ple...
HiI made a Self Serve account a while back and since I have Autopay I rarely used it at all, so I ended up forgetting the login and password. Furthermore, I might have changed the email address and/or password at some point and completely forgotten a...
I went to check my data usage and forgot my password so I did a password reset. The password reset email however was just a bunch of Chinese/mandarin characters, emojis, and boxes with question marks. I attempted to try some more passwords and now it...
Trying to set up account but this shows up: Oops ... It seems that something went wrong .. Please href=" https://publicmobile.ca/en/on/get-help" Target="_blank">email us to get your account operational. We apologize for any inconvenience. Can one o...
I put in the wrong info to port my old cell number and got a phone call about it. I have the right info not but don't know where to send it. Please help
So I got a SIM card and am trying to activate it... everything works until I get to step 5 (paying for it), where it doesn't like my credit card details. I've tried multiple times over 2 days.I called my credit card company (it's a Canadian Tire mast...
Hello, Over the weekend I have attempted to port my mother's phone number from Fido to Public Mobile. From the most part, things are working in the sense that outgoing calls are working and showing up with the correct telephone number, but incoming i...
