[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Account Suspended?
Ignore this, I just read in another post that the suspension should go away since payment was made automatically.
Resolved! US roaming not working, shows as added to account
I purchased the $20 US roaming bundle (voice, text, data) yesterday and it shows up under My Account as an add-on. Today after crossing the border, the roaming was working fine (with AT&T) and then suddenly stopped after a few hours.Now my phone show...
Data not working after purchasing 200 mb data package
Hi, I had run out of data on my phone, so I purchased a 200 MB data addon. However, it's been over 7 days and the data on phone still is not working for me. Can you please advise? Thank you!
Refund Requested Jun 16, 2017 Still Outstanding
From: Public Mobile Support <[email protected]>To: [email protected]: Friday, June 16, 2017 9:51 AMSubject: Re: User logged in: false -> My Account,Billing and Payments,I'm not sure if my account is active (#4603-3148) (KMM61349082V21076L0...
Data Usage
Dear Public Mobile, I think there is a problem how Public Mobile is recording my data usage. I have only gone 2 days into my billing period, with barely having used any data services but the website is saying that I have used more than 600 megs of my...
getting my phone back
Hi I went on a field trip for 3 months and now I want to get my phone back. I can't tap because I lost my sim card. How can I get it back
Resolved! Services not active and Autopay hasn't gone through yet
I set up Autopay a few days ago and my payment due date shows up as July 27. It says I owe 70.00 (but with the Autopay rewards it would be 68.00), however my credit card has not yet been charged and my data is inactive cause I already used up all my ...
Data stopped working
On Tuesday, after never having an issue, my data just stopped working. I've tried resetting my phone to factory settings, I have data remaining. Help!?!
Data add on not working
Firstly, I'd like today this is the first time I ever went over my data plan. But for some reason I have purchased my data add on over 4-5 times in the last week. Most of the time I am at work or home using wifi settings so I am unsure why my data is...
Updated my plan but it hasn't changed
Hi, I updated my plan a few days ago before my renewal to what I thought was 90 days with 3g data. I have noticed today that I've been charged for this but I'm still receiving LTE so i checked my account and have seen my plan hasn't changed, obviousl...
Have not received extra 6gb Promo by moving Freedom\WIND to Public Mobile
I and my wife have trasfered our accounts over public mobile, but we have not received exta 6gb to internet usage. It has more than one moth, but adversitments said 48 hours. Who can help us ?
data not working no LTE no 3G
hi my mom's phone suddenly no more data, why is this happening?
Data usage error
Hello @CS_Agent,There are several errors on my data usage:June 24, 2017 12:38 917MBJune 23, 2017 12:50 219MBJune 22, 2017 12.02 466MB In particular on June 24 I know for sure I was connected to the wifi network at work. Can someone look into this ple...
I forgot my Self Serve Account details
HiI made a Self Serve account a while back and since I have Autopay I rarely used it at all, so I ended up forgetting the login and password. Furthermore, I might have changed the email address and/or password at some point and completely forgotten a...
Account Locked, Reset Password Email is emojis
I went to check my data usage and forgot my password so I did a password reset. The password reset email however was just a bunch of Chinese/mandarin characters, emojis, and boxes with question marks. I attempted to try some more passwords and now it...
Texting in Mexico
I cant send or receive texts in Mexico. Anybody know why?
Resolved! account set up
Trying to set up account but this shows up: Oops ... It seems that something went wrong .. Please href=" https://publicmobile.ca/en/on/get-help" Target="_blank">email us to get your account operational. We apologize for any inconvenience. Can one o...
porting old number incomplete
I put in the wrong info to port my old cell number and got a phone call about it. I have the right info not but don't know where to send it. Please help
Resolved! Step 5: Credit card not working (although card company says there shouldn't be a problem).
So I got a SIM card and am trying to activate it... everything works until I get to step 5 (paying for it), where it doesn't like my credit card details. I've tried multiple times over 2 days.I called my credit card company (it's a Canadian Tire mast...
Number port issues from Fido
Hello, Over the weekend I have attempted to port my mother's phone number from Fido to Public Mobile. From the most part, things are working in the sense that outgoing calls are working and showing up with the correct telephone number, but incoming i...
Resolved! When does autopay kick in?
My payment due date was supposed to be July 25th. It is now July 26th. My credit card was not charged yet but I see "Your account has been suspended" and "Plan Expired" in red bold lettering in my Public Mobile account. My calling and texting still ...
DATA IS NOT WORKING, i'm not a new member
Hi guys, please help, my data stopped working out of the blue. Here a few things you should know. 1) I have plenty of data left, this is not an issue. 2) I have reentered the Public mobile APN settings multiple times to no avail. 3) This may have ha...
Payment problems
So I have been on a 120$ for 90 days plan for about 6 months now. It was all going fine and I had gone through 2 cycles. Then my credit card expired so after my 2nd cycle was finished, my plan didn't auto-renew (it was on auto-pay). So I updated my c...
Resolved! Help my email address is [email protected]
not sure what is going on, I got a new line but it;s telling me to write to you guys. I never had this problem before. Please me email address is xxxxxxxxxxxxxphone I was tryying to get was xxxxxxxxxxx
Calls not coming in?
People are telling me that they cannot call me? What is going on PM? some people tell me they fall directly on voicemail?
Having issues when trying to transfer my number
I need an admin becuase I seem to be having random errors when trying to transfer my Rogers number onto PM.
Resolved! Niagara Falls Ontario Canada-Reception Issues
Hi,I have a friend on Public Mobile who went to Fallsview Casino the other day in Niagara Falls Ontario Canada (in province calling) and her phone showed that she was roaming and it didn't work. She got this text.Public Mobile here. Welcome to USA! Y...
Public mobile locked me out cause of autopay glitch
can't receive or make any out going calls. Had to borrow my friends phone originally thinking it was my credit card. Confirmed twice it has nothing to do with my cc. Tried figuring it out myself on public mobile site, every time it saids my credit ca...
"Do not port" option?
I'm wondering if there is a way to mark your number as "do not port" with Public Mobile? There are several security concerns around porting your number to another carrier – it's not very hard for an attacker to impersonate you sufficiently enough to ...
Resolved! incomplete account activiate
I set up account yesterday but not completed because I put a wrong old provider info. I already paid for 90 days plan and my account no. is xxxxxxxxxxxxx, please help me to active my SIM
