Account Problem AGAIN

[dktam]

Hi,

I am unable to log into my account and I've tried reseting the password, but for some reason it says my email/ username is incorrect. NEED HELP ASAP

Thanks,

[CS_Agent]

Hi @dktam,

I just sent a private message to you, please read it and send get back to me with the required information privately also.

Thank you!

Gregory

[passiveegg]

I tried that and it worked, nothing happened to my account actually. I talked to a mod and they said it should be fine. 

[Luddite]

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@passiveegg wrote:

I would suggest to make a new self serve account if you are not able to log in to your current one. This would be alot easier for you, and it would be a great idea to just save password as well when you first log in with your new account. 

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Making a new account would require a new SIM and different email address than the current one. Plus, transferring your phone number and credits to a different PM account is tricky.

[passiveegg]

I would suggest to make a new self serve account if you are not able to log in to your current one. This would be alot easier for you, and it would be a great idea to just save password as well when you first log in with your new account. 

[Acekiller]

It's a known bug so no need to get too worry.  A mod will square you up soon.

[neatooo]

Please contact the mods. Please include sim#, phone#, email used during activation, and detailed description of what happened.

Sending a message to the mod teams:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Contacting mods (details):
https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Moder...

How to send a private message:
http://productioncommunity.publicmobile.ca/t5/Getting-Started/Private-Messages-viewing-and-creating/...