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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Plan did not renew to 12gb promo plan

I have tried to contact support about almost 1.5 months ago, and never received any response.It's still showing that I have only 6GB data, can you please confirm that I do indeed have 12GB plan? Maybe I should have switched to Fido when they had that...

Forgotten email address

Hello Mods, I had forgotten my email address connected to my account, can someone please help? I tried the contact us, however the email address is not correct therefore I cannot send message to support. The help line does not connect to live agent a...

Account suspended and service stopped with Autopay

Hi,The other day I received a text message from PM saying that my next payment is due on Jan 13th (today). The message said "if you're on AutoPay... ignore this message", so I did, since I've had AutoPay set since starting my account.Today I received...

Need help asap

Hi Caroline, I am not able to send txt msges and I am not receiving any phone calls or missed calls for about a month now ever since I have used all of my data

Resolved! Not able to send or receive phone calls OR contact support

Hi all, I recently switched to PM from Wind (Freedom Mobile). I am able to access the data network, send and receive text messages, however for the life of my I can't figure out why my phone (Samsung galaxy s6) is unable to send or receive phone call...

Can't get into my online account!!!

Help!! I can't get into my online account to change my phone plan or add my credit card for payments

Resolved! I AM TIRED OF THIS!!!!

I AM LITERALLY GOING TO WRITE THIS POST IN ALL CAPS, BECAUSE I AM THAT FRUSTRATED. YET AGAIN, I TOPPED UP, WITH THE INTENT TO CHANGE MY PLAN. SINCE ACTUALLY CLICKING ON CHANGE MY PLAN BEFORE TOPPING UP DIDN'T WORK PROPERLY LAST TIME, I ADDED FUNDS FI...

No outgoing calls

Can't call out anyone have a solution?

HELP! No incoming or outgoing calls since this morning

voice mail, text and data works fine but no voice calls since this morning.please help

Resolved! Kudos vs bravos in notificaton feed

Hey community, I just noticed I received some kudos in my notification feed. Was just wondering what is the difference between kudos and bravos? if they are the same does anyone knew why some sometimes they show up as kudos instead of bravos. Just ...

Urgent- Bad internet Add ons after auto pay - 6GB Data 5.293 / 6144 MB

Hello,When all things will be ok???????????????????????????????Why all the time need to have a problem???????????????????? How it's posible that after auto pay the internet data usage remain like before?????See:Booster NameAmount Used6GB Data5.293 /...

LTE network fundamentals

In response to the positive feedback on my first post about network sharing last weekend, I thought it would be a good idea to expand to other topics that people might be interested in learning about. Here are the topics previously discussed:Network ...

porting number

Hello, I recently activated my PM sim card. Its been about a week since I've done it. I put it in my phone and all works well with the number they gave me. I would live to port my old telus number. I've gone to change my number, inserted all of t...

Resolved! IS THE POLAROID A600WH ANDROID 6 SMARTPHONE COMPATIBLE WITH THE PM NETWORK?

IS THE POLAROID A600WH 6" SMARTPHONE, ANDROID 6, 3G GSM/ GPRS/ EDGE 850; 900; 800; 1700 (AWS) 1900 MHz, 4G HSPA+ COMPATIBLE WITH THE PUBLIC MOBILE NETWORK? Thanks for providing me with years of trouble free smartphone usage. I don’t want to change m...

Resolved! If you're out of province what to do

I am on province wide unlimited calling plan. Because the plan is province wide so if I am out of province I can text people in my province and also data coverage is Canada wide. The only problem is calling people in the home province and also gettin...

Very Frustrated with this company

I am about to lose my mind with this company. Who runs this show????????? Cant talk to nobody live??????????? First it keeps declining my credit card then I say screw it go buy $120 in vouchers change my plan and add my vouchers then it puts me back ...

Can't recover password, having email issues

@Shazia_KI'm trying to sign up with public mobile but I'm having troubles signing into my account with my email address after ordering my sim card. When I attempt to recover password, the email I've used and have also recieved emails from public mobi...

Voicemail number shows up as Subway!

Not really a big problem but I thought I'd make a post about it Whenever I call my voicemail (613-581-4001 since I'm in Ottawa) it shows up as "Subway" on my phone. I'm on a Galaxy S7 Edge and I'm guessing that number is somehow registered to Subway ...

Resolved! Can't Login - Generic Error

I've got the right email and password but no matter what browser or device I use I always get this: Figured it might just be some kind of maintenance issue but it's been like this for a week and I'd rather have this sorted out before I really need t...

WhatsApp with Germany

I cannot connect with my friend in Germany via WhatsApp. Each time I try to Invite her to become a contact, I only get the option to send her a text or an email to download the app on her phone. She already has the app and she's using it quite often ...

Resolved! Receiving texts in the wrong order / Text timeline jumbled up

Sometimes when I receive texts, the timeline gets jumbled up. I would see a text from a later time pop up on top or before a text from an earlier time which can be very confusing, especially when I'm looking back on a conversation. For example, I tex...

Resolved! Confirmation of 12gb plan change

My 90-day cycle resets tomorrow (Jan 13, 2017) and I just wanted someone to confirm my plan will change to the 12GB data, unlimited text and provincial call, 90-day plan (for $120) that I signed up for during the promotion period a few months ago. A...

"No Service" in USA

Has anyone experience "No Service" when travelling to US, the specs of my phone, otherwise in Canada - no issues except starts at 3G for a few minutes before going to LTE: iphone 5 with iOS 8.4.1Carrier: Koodo 20.1Network : Public Mobile

What is the safest way to do an account transfer?

Hello, I want to know what is the safest way to do an account transfer? Let's say I find someone who is willing to transfer their account to me, obviously they would already know the account number, phone number on the account, account email, usernam...

Is checking the voicemail considered long distance if outside of home province?

With the unlimited provincial talk plan will long distance charges apply if I am out of my province and I check my voicemail?

New Features or just Bug Fixes?

With all the maintenance downtime, will there be any new features or products in the new and improved system?Or is it a solely bug fix roll-out?

anybody can help me to reset password?

I can't access my account this morning. It said it's wrong password (actually, I never changed my password). I tried to reset password again, but it doesn't work. I need help now. Thanks.

Resolved! Porting from Public Mobile to Public Mobile

I have a friend trying to do some account consolidation. I have been asked for advice about porting a number from one Public Mobile account to another. Before I give the advice, I want to make sure that the process is as straighforward as it appear...

Koodo number is not transfering

Signed up yesterday was trying to get my number transferred but when I go to "check eligibility" of my number it gives me the following message:We are experiencing difficulties in processing this request. Please contact Public Mobile for additional a...

Reception

I am so frustrated with lack of service. I'm sitting in my rocking chair its dark. Quiet. And calm. The baby just( after2hrs) fell asleep and I want to take the time to call my mom. But darn. I can't! The only option is to get up and go to my front d...

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