Need Help Immediately Please

[Seifo]

My brother is traveling and has the SIM card with him, he won't be using the line and we want to turn off autopay since he's not using the phone line. I've been locked out of the self serve account as I can't remember the password or the security questions. What can I do?

[Dunkgirl]

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@Dunkman wrote:

Here is instructions to contact moderator:

https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-How-to-Contact-our-Community-M...

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The article you are trying to access is permanently deleted.

[Dunkgirl]

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@Seifo wrote:

My brother is traveling and has the SIM card with him, he won't be using the line and we want to turn off autopay since he's not using the phone line. I've been locked out of the self serve account as I can't remember the password or the security questions. What can I do?

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Send a message to moderator team. Click this to send them a message

Password reset is broken

More about contacting moderator team Click Here

[Dunkman]

As stated above, the reset password feature is not working (Again). 

You will need to contact moderator.  It will take 1-2 days to respond though.

Here is instructions to contact moderator:

https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-How-to-Contact-our-Community-M...

Or just send a private message through the following link :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Please include in the private message your phone number, your account number and PIN code.

[Seifo]

How can I do that?

[Zhuoyu]

Then you need to send private message to the maintain team.