Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I'm travelling outside my home province on Wed but inside Canada. Do I need to do anything difference to ensure my phone is fully functional when I do this?
Service was suspended. Tried to make a payment "amount due" and everytime I click on submit, the message "enough balance is on the account". So I tried another option and I punched in how much money to pay and now I have a balance of about $25 but ...
Hello Activated my old Iphone 4 on talk and text on Saturday. Talk works fine. Texts worked fine for 2 days. Now text will no send or receive.Can somehone please help me with this?Thank you in advance!
Received this email recently,I guess Public Mobile cares about their business. I haven't yet seen any other company who cares about their customer after they leave. Even though I am back with PM with a different account, but this email was sent for m...
After most people received offer to switch to Koodo's 2GB/$45 plan I got another one Switch to a monthly rate plan with Koodo and get 4GB of data for $45 per month. That's an extra 2GB of data for the same monthly rate plan price you are paying today...
Hey guys,I'm moving to Canada in a few days (yay!) and I want to get a public mobile sim. The thing is I'll land in Toronto, stay there 2 weeks and then fly to Victoria where I'll stay a few months at least. Is it possible to get my sim in Toronto an...
Good morning, I received a text from your company to change my plan. After waiting at Koodo at Dixie Outlet Mall for 3 hours, have the Koodo agent try to contact Public Mobile, I was not able to change my plan like your company requested. I paid ...
I have tried and tried again and I have no idea why this isn't working. Its very frustrating, especially trying to get any help. I tried to activate my SIM. It keeps telling me the card is already in service or something and to close all windows and ...
I have been unable to send/receive texts or calls ever since Saturday evening. My data is fine and I can browse the internet normally. The 'network unavailable' notification was gone this morning so I assumed everything was fine, but I still cannot m...
Im currently with PM $120/12GB/90 days plan. I have never received any text offer from PM. I would like to switch over to Koodo but unable to do so as in-store reps asked to see the actual text offer. Can someone please help?? In the past, i was a Ko...
I upgraded my plan from $20 for 30 days to $25 for 30 days, but I got charged for 2 different plans after I changed the plan. I was wondering if I could get a refund back since I changed to the $25 for 30 days.
Upon activating, I didnt realize i could not pay with my mastercard debit, it said payment not valid. I hit continue and it reloaded to the main page. my email did not save upon registering for me to login and access my account. I tried to recreate a...
I have moved my number to another provider and I have a prepaid account. How do I cancell my credit card authorization.
Hi, Is there a way to see all my payments since I started with Public Mobile? I can only go back 6 months.. Is there a different way? Thanks,
Anyone use 3 G on Pm . How good is it . Can u watch video .
I purchaced 4 vouchers this morning total $140 (3x$40+1x$20), for my wife and I accounts. Unable to get vouchers to registar online, I was able to get one $40 voucher to accept on wifes account via 611, but not my account, payment due on Feb 27.what ...
Well I went in to Koodo today and did the switch. The extra gig off data did it for me. Got 5gigs for $40. $100 bill credit and $50 refer a friend credit. The koodo rep said Public mobile will be gone by this time next year. Telus is phasing them out...
Just received a "Tell us why you left for a chance to win!" survey via Email...keep an eye out for a chance to win a $250 VISA gift card!
trying to port a number says not available and it with bell trying to get a buddy on with public mobile but it giving error with his number he has had for 7 years saying it not eligible ??
Hi everyone. I recently switched from a 3G plan to an LTE plan, but I'm not seeing faster speeds.I checked on frequencycheck to make sure my device is indeed compatible, and it definitely is 100% compatible with the LTE offered by the Telus/Public ne...
Is the incoming texts included in the $20 ulimited talk plan?
Hi, I just activated my phone/account and can not receive incoming calls. Everything else is fine including outgoing calls. Is this because I have not cancelled with my old provider?Thank you,
When I try logging in to my account it does not recognize my email. Nor does it recognize my phone number.
I can't renew my account again when i go to selfserve site shows expiry date but not showing amount due
My wife just ports the number from PM to Koodo last Friday, but today Koodo said the porting was failed, need re-active the number on PM. But when I try to login PM, I get the error "Sorry, your login attempt failed. Please try again. " I don't want...
I have completed the registration of the new SIM and porting my existing number from Speakout. After reboot the phone, I am able to get online and dialing out; however incall call seems to go direct to my voicemail with the old provider and SMS doesn...
I want to cancel this plan because I am leaving the country. My next payment date is Mar 8. How do I cancel this plan ?
Hello, I just purchased a 1GB data add on. The account status page did not show the initial usage as zero (0MB). How can I contact someone to have this corrected? Thanks
I forget my password. When I try to reset it I get this message when I enter my username: ForgotPassword/LoginUnsuccessfulUser_LoginDisabledHELP!
I'm on auto pay. When my payment hadn't gone through late last night, I made a manual payment. The payment was due on the 26th so I clicked Make a one-time payment and pay the amount that I owe. My payment after rewards is $125.43. $135.60 was deduc...
