[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
confused
Hi everyone,I need help with a problem I have had since the 15th of August.I have autopay for all my four accounts with PM.they activate at different times,3 went through the other did not.I tried to pay with a different card but public mobile blocke...
Help! Call Forwarding mins being double charged
Hi,I am currently on the $10 - 50min/50 text plan with phone calls being forwarded to another number and it's worked well for me until recently. However, I noticed that this month, I am being charged for an incoming and outgoing call when a call is f...
mobile data stop working
I have a 500MB for 30 days plan with 365MB remaining in the acount. Mobile data was working fine but 3 days ago it stop working. Any reason why?
unable to send pictures on my 25$ plan
Hi, am unable to send or download pictures on my phone. I have data enabled? the phone is unlocked? I don't know what else to do?Please advise.
Resolved! Changing plans between billing cycle
My $25 plan just renewed but wanted to switch to $30 plan. I tried but was going to get charged $30 but was expecting only the difference ($5). I don’t want to wait next billing cycle. What are my options. Thanks!
Resolved! Confused about how I was billed this month.
I am a little confused about how I was billed this month and why auto pay didn't handle it properly. I switched plans this month due to same service but cheaper price ($45 to $40). I understand after rewards I had $15 and then Auto top up added $25 ...
plan and addon purchase before exspire date
I purchased a plan and addon purchase before exspire date . It does not show on my plan or purchases . I just have a positive balance on the account for the amount the plans were . What is wrong? Thanks
Text Messages Fail?
I have noticed that text have been failing lately with my Google Pixel - the last few weeks. Any idea how to look in to this or fix this?
Resolved! Charged for 2 different plans upon reactivation
I used my Public Mobile SIM card in July, then let it lapse for August. I just reactivated it and changed my plan, but I seem to have been charged both for another month of the old plan ($30) and for a month of the new plan ($45). How can I get a ref...
Resolved! Why is my referral number invalid?
I just joined PM yesterday , then referred my wife , went smoothly. We both received referral credit already. Why now is it saying my number is invalid when someone else is trying to use it? My accounts active and should be able to. Confused , unless...
Blank Login Page Error
Anybody had the same trouble I did?I created an account and it worked initially, and now after I login, it only has a blank page and I can't access anything. I checked - I've cleared caches, tried various browsers, and it still didn't work. And no, t...
Resolved! Refer a friend credit
Hello I just signed up with a public moblie yesterday. When I sign up a walmart rep who helped me didn't get me a referral credit, sayimg I will be able to get it on selfserve online. I tried to find such a function on the web but couldn't find. Can ...
Resolved! Error Migrating to Koodo
Hello, I got a text on my phone to migrate to Koodo on 5GB for $35 or 8 GB for $40 plan + 180 bill credits. When I try to order online, it let's me add the promo code + phone number to the cart but during checkout it shows that the code is one time u...
Resolved! Can't get SIM to work
I've been with Public over a few months now and I've had no issues on my old LG X Power which I bought outright from Freedom. I recently bought a used Google Pixel. It worked flawlessly when I put my buddy's Virgin SIM into it, yet when I put my Publ...
Failed in porting my number
Hi, I port my number from number barn to public mobile 10 days ago. Yesterday I got an email from numberbarn as the following: Please use the following service address for your number (647) 559-xxxx you are porting away:Twilio, Inc. 548 Market St #1...
Resolved! How do I close my PM account?
My PM account has $0 balance and I have tried to port it's number to an other account but it won't work. On my account page I can not find how to close account. Is there a procedure that I must follow?
Resolved! First time activating Sim Card - ERROR after processed occured
Hi, this is the first time i tried activating my sim for my sister. After upon entering all the info (name, address, referall of the person, and secruity question i got an error and the webpage timed out.) I tried again but it is currently reserved, ...
Surfing the Web Internationally
If I am from Canada, and go to the states, I understand I do not get charged for texts, but would there be an upcharge for surfing the web?
need a PUK code
i need a code for my phone or else I am going to have to go the the old fashion carriers that have real people answering their calls and helping
Resolved! I'm Looking to Sign Up, How To Get $25 Bonus Credit?
I'm new to Canada and I am looking for best/cheap phone provider. I see there is a $25 bonus credit advertised around and I am wondering how to get this? Thank you
Vouchers are rejected...
Hi, I just bought 3 $40 vouchers from my college store. 2 of them worked fine, but the third one lagged when i subbmited it. (cliked submit and "page is not responding" icon appeared). I've tried to submit one more time, however it says Unfortunately...
Trouble with my number porting over. From landline to public mobile
Hello,I had had my number ported from cogeco cable to public mobile. I did not know that I needed to keep my landline account open, as when my son had a temporary number then moved over to his original phone number. At the wow mobile booth I did not ...
Incomplete port, please solve the problem ASAP
Hi, dear moderators, I chose Public Mobile plan and transferred my cellphone no. from Fido a week ago.Now I have a problem, I cannot receive a phonecall, only can dial out a number.I sent you a private message yesterday but got no response.Please che...
Are the simcards compatible with iPhone SE’s?
I bought one, and it said online it would be compatible but I tried it today, and it says that the phone needs to either be unlocked or that it’s not compatible. But the phone is unlocked. Any ideas?
Resolved! Cannot make long distance calls
Hi,A long distance call has been cut yesterday. When I tried to call back, a voice said that I didn't have a long distance option. Though, I've had this option since I signed up with Public mobile and I never ran out :Current Add-Ons400 min Intl Long...
Self serve account lockout
My self serve account is locked out, and not able to reset the password either, anyone can help??
The customer you have dialed is currently unavailable. Please try your call again later.
I have voicemail on my Public Mobile plan but many times instead of a caller getting my voice mail (when my phone is powered off), they get: "The customer you have dialed is currently unavailable. Please try your call again later." This is intermitte...
Please HELP porting number
I sent one message regarding porting number. yesterday, and I sent a new pm this morning. But it is still no reponse from the MOD team. It seems porting partially worked. Can make a phone call but can't receive a phone call. I will lose my number if...
can't change my plan
Hello, I am currently trying to change my phone plan. My last 30 day plan expired today and I am trying to reactivate my phone. I have added 52 dollars to my account howerever when I go to pick a new (cheaper) plan. There is no option to change it. T...
