port number for mobile phone HELP!!

[morrishobbyshop]

My husband is in the hospital and I need my phone to contact the nurses and find out how he is doing and this morning at 9am I decided to transfer my number from chatr chat mobile to public mobile and was told it will take 2 hours now it's been over 13 Hours and nothing works yet. I activated a sim online with a talk text data plan. And transferred my chat mobile number to public mobile and it has not been completed now the chatr account has been ported and on my account with public mobile it shows my info and the number ported. When i go to settings and sim info under that section on sim info my phone number etc it says not available i really need my phone to work to check on my husband's progress. Please help

[ShawnC13]

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@morrishobbyshop wrote:

My husband is in the hospital and I need my phone to contact the nurses and find out how he is doing and this morning at 9am I decided to transfer my number from chatr chat mobile to public mobile and was told it will take 2 hours now it's been over 13 Hours and nothing works yet. I activated a sim online with a talk text data plan. And transferred my chat mobile number to public mobile and it has not been completed now the chatr account has been ported and on my account with public mobile it shows my info and the number ported. When i go to settings and sim info under that section on sim info my phone number etc it says not available i really need my phone to work to check on my husband's progress. Please help

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You will need  to contact the moderators and unfortunately they are away for the night.  Open the spoiler tab and it will show you how to contact them.  As for right now your chatr sim may still be active with your number so I would put that back in your phone and see if it is working and use it until this port gets straightened out.  

Spoiler

To send a private message to a moderator click this link.

In your message please include:

• PM Phone Number
• 4 digit PIN (if you don't remember this then they will need at least 3 of the following to verify your identity)
• account number 
• date of birth
• complete address listed on account with postal code
• email address on account
• most commonly called numbers
• alternate number listed on the account
• last payment date and amount
• last 4 digits of the credit card
• Detailed explanation

Community Moderators are available from Monday-Friday 9am(Eastern) to 9pm(Eastern) and, Saturday, and Sunday from 9am(Eastern) to 7:30pm(Eastern)

More info on moderators

[Dunkgirl]

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@morrishobbyshop wrote:

My husband is in the hospital and I need my phone to contact the nurses and find out how he is doing and this morning at 9am I decided to transfer my number from chatr chat mobile to public mobile and was told it will take 2 hours now it's been over 13 Hours and nothing works yet. I activated a sim online with a talk text data plan. And transferred my chat mobile number to public mobile and it has not been completed now the chatr account has been ported and on my account with public mobile it shows my info and the number ported. When i go to settings and sim info under that section on sim info my phone number etc it says not available i really need my phone to work to check on my husband's progress. Please help

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I am very sorry about your situation. There could be an issue with your port, and if there was an issue with your port you will want to contact the moderator team a soon as possible for them to remedy the situation.

Click this to send them a message  Please include in the private message your phone number, name, your account number and PIN code with as much detail as possible to prevent the need for more contact so they can solve the issue right away.

Community moderators are available from Monday to Friday from 9am (EDT) to 9pm (EDT) Saturday and Sunday from 9am (EDT) to 7pm (EDT) and strive to answer within the hour, but in peak periods could be up to 48 hours. Please be patient

More about contacting moderator team Click Here

For a possible solution now have you tried to do a power cycle on your phone? More often than not porting takes time and the issues are usually solved by pulling out your battery and putting it back in / restarting phone / removing sim and putting it back in.

  If you are able to use wifi download an app called FONGO so you can get a temporary free number to make calls, there are many free voice / text apps you can get for emergency if you have wifi

[will13am]

@morrishobbyshop, your port is likely stuck and will need to be resubmitted by the moderator team.  The moderator team can be reached via private message using this link.  Please include in the private message account number and PIN code. Refer to the following knowledge base link for additional information on contacting the moderator team.  Note that due to higher than normal interaction volumes, response time from the moderator team is approximately 48 hours.