Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi. I just want to know what should I get for talk and text add on.talk to local only? or all US and Canada?text to NA? or internationally?Thanks in advance.
One of my parent is on old Pioneer plan. Today so]meone from Kodoo called and said they need some papers to be signed at the store, though we get to keep the plan.Is this a real thing?
Anyone that was previously on Wind/Freedom pay after having issues getting pro-rated credit back from final bill? Has been over 6 weeks now nothing in the mail yet
Hi there @Shazia_K | @Mary_M | @Saray_O I switched over from Wind to Public Mobile during the first week of November, and then I bought the 90 Day Plan with 12 gb. On December 13, I received texts telling me I reached 75%, then soon after, 95% of my...
What is the process if you need to change your PM account email? I know it requires contacting a mod but other than that does anyone know roughly how long it takes and what the process entails? Thanks!
I ported over from Virgin Mobile last month and have found myself with the infamous no-service issue - no calls / no texts / no data / etc. The phone doesn't seem the recognize the sim card at all (and doesn't work in other phones either) and I've tr...
I ordered two single cards on November 3rd and it's now December 21st. Where are my sin cards. This is terrible service.
I'm trying to reactivate a suspended account with a different plan. I'm only going to be home for a few days over christmas so want to change from a 90 day plan to 10 days; it won't accept the change as the system seems to require the full payment o...
Limited time offer started today at Virgin: 3 GB for $15/month. Fine print: Any overages in data usage beyond 3 GB will be charged at $10/GBData roaming outside of Canada is automatically blocked to help you avoid pesky roaming feesOne-time connectio...
Need PUK code please - Phone is lockedI apologize as I am new to this forum so still trying to figure it out. I sent a private message to @Shazia_K yesterday and @Mary_M today, but I just read I need to post first to public community first, so I am t...
Hello, my galaxy s6 drops signal at least once a day but never did this while I was on Telus. If it is the same network why is this happening? I have tried taking sim in and out restarting and selecting public mobile as my carrier in settings thanks,
Just wanted to check. A month ago when I logged into my account and check details under plan it used to say "fall 2016 promo". Now it says "expired". Should I be worried about losing the plan when renewal comeso in February?
Let's say I have picked a plan of 10 days, but I did not use auto-pay feature. By the end of this plan, do I lose this sim card and its number?
If I currently have a contract with Telus, and I want to switch from Telus to PM. What is the proper way to do so? Should I contact Telus to end my contract first? Or should I just go activate my PM sim card and port over my telus number directly?
Hello please i really need help from à moderator on this.I made a payment yesterday for a 10 Day plan, no talk, just sms.PLEASE!!!4388767989
I have the US ADD on in my plan, but I cannot send txt messages. I can receive, but cannot send. Do you know why?Thanks for your help Regards Francisco
I understand its a pre paid service, but I pre paid for service I am not reciving. I provided payment on November 15th. It is now December 20th and my plan has not been upgraded to the promotional plan after a mod PM'd me saying it would be done. Now...
Hi all I just recieved a call from my mother that has me a bit concerned and I am wondering if anyone else has experinced it. She is with Public Mobile on an automatic monthly plan. She currently has a flip phone and has a talk and text plan. She go...
I'm still waiting for the promo plan to be applied as per these instructions and am starting to get very skeptical of it not being honored. I sent a PM to @Jeremy_M to do this 4 weeks ago and it hasn't even been read. I even had an active discussion...
I was in the process of setting my mom up for Public mobile, following the exact same steps I used to activate my own SIM card, and at the end of the process it said it could not complete the activation and to try again with a different credit card (...
Hello, I was just following this instructions and when I reached the order summary page at the top it said "Activation Failed" I'm unable to log-in to self-serve account nor am I able to reset my password as it said "Sorry, we’re unable to verify you...
I tried to sign into my account and it tells me "Sorry, your login attempt failed. Please try again." If I try to reset my password it says "Sorry, we’re unable to verify your email address." If I try to re-register it says "The phone number entered ...
Yesterday I paid for 10 days of text messaging then this morning added $70 to account when i got paid added data and 200mins then changed plan when it renews. The only thing working is the data. I have rebooted my phone already Have also messaged mod...
Hello, Since changing to PM 2 weeks ago my phone is burning hot and the battery draining crazy fast, but this is only happening in my office in downtown Toronto. At home it is fine. Is it looking for a signal? It was so bad after an hour this morning...
I have a Samsung Galaxy S6 Edge (SM-G925F) which I cant get it to connect to LTE. The most it shows is a 4G connection which isn't bad. Just wondering why my phone doesnt show its using LTE?The picture shows that it connects to LTE bands.
hi, I did subscribe 4G promo plan during promotion days in Nov, my old plan was prepaid 3 month 2G plan and it ends on 12/19, so the new 4G promo plan surposed activates start from toady 12/19, but now my account shows "Plan Expired", and there is a...
When is the cutoff date for honouring the $40/4gb promo sim cards?
Hi, My account was suspended due to me getting a new credit card and forgetting to update my information. I've updated my payment information and my balance is now $0 but my account won't re-activate. I tried submitting an email to public mobile but ...
To this day my wife's phone is still unable to send/receive texts to people on the bell network. She can call people on the network but no texts to through even though acknowledgments say the text is delivered. This is now going on over a month and i...
@shazia Hello I have made 2 payments in the past 2 days to top off my account and change my plan. My balance still shows 0$$$I am unable to payI have no service Pls I really need help to solve this problem
