Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I purchased the $20 US Roaming Talk/Text/Data plan for my mother who will be traveling to the US alone. The plan shows as active in My Account Question: When she lands, will the phone automatically connect to the US network or does she have to send ...
Ok, I haven't been looking at my bill too closely until now, and I realise my problem actualy occured in Feb or March. The problem is that the $100 credit I was supposed to get when I switched from PublicMobile to koodo $45 4G unlt min plan SFD on a ...
j'ai changé de téléphone et j'ai besoin d'un numéro PIN pour pouvoir l'utiliser merci d'avance
I just activated my new sim and , I received I text telling me to clink "contact us" and complete the sim and online activation and online form... What do I do??
Using a Fairphone (FP1U). It's duo sim, and my new Freedom mobile SIM doesn´t work after its activation. I´m getting no bars on my Public Mobile sim card, even if I tried manually, restart the phone, tried different sim card slots. What can I do?
The email link to change my password is not working. It says it's expired even though I opened the link within 10 minutes. I forgot my password and need to change it. How ??
I'm having a few issues with my account. 1. Account suspended because CC expired and I did not send in the new CC info because I was out of the country. 2. while out of the country I tried to re-activate my account but was not able to, due to secu...
Hi, I'm currently looking into buying a new phone, and am also looking at switching to Public Mobile from Freedom Mobile. The phone I'm looking at is compatible with the following frequency bands:3G - HSDPA 850 / 900 / 1900 / 2100[vs PM's HSPA 850 / ...
For the $10 plan, it states that "50 TEXTS Outgoing International Text" is included in the plan. How about Outgoing Local Text (to Canadian phone numbers)? I don't think it's clear. When I asked the chatbot, it keeps saying that all Public mobile inc...
Hello,summary: I want to keep my number, get a refund and/or change my plan to a cheaper one. I have been out of Canada for an extended period of time. I orginally had a ~$53/month plan that was perfect for me. Now that I am not in Canada and wont b...
I don't know of the appropriateness of offering something for sale here.It's cell phone related if that helps.Can I? Edit:I looked around and some things have been offered. Maybe a little frowned upon.I have a Koodo Prepaid SIM. Never activated. Boug...
any deadline i need to active the sim ?
I just backed a campaign on Kickstarter for a new 2.5" rugged Android phone. As I hate carrying large phones. Will there be any issues switching to this phone on public mobile? The details cam be found here: https://www.kickstarter.com/projects/jell...
This seems like a crazy question to be asking, so maybe I'm making a stupid mistake, but I could really use some help. My home province is BC and I have a province-wide talk plan. I recently applied for a job in Ontario. Today they emailed me to say ...
I was on autopay but account did not renew, now I am locked out of my account. Account reset links are emailed after they expire.
Hello everyone,I suddenly can't make phone calls and I have a new voicemail alert. When I try to make any calls it immediately hangs up. I've never had this issue before and have been with Public about 6 months. Any idea what's going on? Samsung Gala...
Could anyone help me to reset my password? My old password isn’t working . My was switched to new plan from old so no access to 611
I have recently unlocked a Samsung Galaxy Note 3, unfortunately my sim card does not work when entered in the phone. The phone is unable to connect to public mobile. I put the correct APN as well. I also checked the phones compatibility with public m...
Hi everyone, I am signed up for auto pay but when I login to my account today (June 04th was the day of the payment), I see the following message. Is this normal? Do any of you know why this is happening. I thought Auto pay should deduct the amount ...
Hi I was wondering i just bought a public mobile sim card at the time of writing this and found out I was getting a better plan with a different carrier. Now I don't know how can I get a refund because I haven't got the sim card yet. Thanks
Hi everyone, have anyone get a community reward for May 2018 yet? I saw a topic for April 2018 Contribution via Mods when beginning of May but until now I don’t see anything for May yet. Has it been changed to new policy? Thank you
Hi, I’m trying to make a call local call within same province. However, I get a recorded message saying, “sorry, you do not have active long distance add on...”Why am I having this problem all of sudden? I have $120 plan with unlimited call within sa...
Whoever said that PM do not charge airtime for whoever leaving a message in your voicemail is not true, I just checked and found out that PM do charge airtime for people leaving a message in your voicemail.** This does not applies for PM customers wh...
@CS_Agent I am not being allowed to change my plan - need help ASAP as trying to leave town. Credit is on account
Greetings Community.I attempted to initiate the port of my land line to my PM account today, using the online self service form, but couldn't not get it to work.There's the initial step to see if your phone number is eligible - this step succeeded an...
Just had a call go directly to voice mail. I immediately called my own phone from a land line and it rang through fine. Wondering if this can happen if service capacity peaks or if there is a code a caller can use to go directly to VM. Thanks Everyon...
why am i chrage for 30 and 10 doallr and never 10 doallr whern i add 110 doallr on to my top up this not right charge me 20 doallr and 40
Hi, I tried to activate my sim card last week but apparently it did not work after having entered all my details. I am trying to transfer over from FIDO and must keep my number (I indicated so when trying to activate). Can someone please take a look?...
I'm really confused. I am trying to understand how it works. I read the article here and still don't get it.. Under my profile I see a Top 0.5% badge, A top 50% badge but those icons aren't the same as any in the article I read explaining community r...
I use a iphone 6s plus, and since a few months ago I realized I can't use data anymore.I have had no prior issues with data and no settings have been changed.Things that I have tried:- restarting phone (it works for a bit, then doesn't after a while)...
