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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by • Public Mobile
  • 53498 Views
  • 158 replies
  • 40 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by • Public Mobile
  • 61755 Views
  • 186 replies
  • 31 Bravos

Not Receiving SMS

So, this has been happening for several weeks now. Anyways, I don't really get texts. I only get texts from like Google when logging in, or twitter to verify new location/device, etc. but anything from people, I never get texts at ALL. How do I fix t...

kutzki by • Model Citizen / Citoyen Modèle
  • 1304 Views
  • 4 replies
  • 0 Bravos

With Fall promotion, How much data did you use?

Hello everyone. With me only 2 days away from renwing the fist 90 days for the fall promotion I would imagine a lot of people already renewed, I was curious to see how are people dealing with the new 12GB in 90 day "diet" and whether your previous pr...

zhadj030 by • Mayor / Maire
  • 4636 Views
  • 27 replies
  • 3 Bravos

Resolved! How to set APN on iphone 7 ?

Hi I am trying to set APN on my iphone 7 plus, but I only see under Cellular Data Options/Cellular Data Network only 3 lines: APN - isp.mb.com. Username is blank, Password is blank. Then, how can i set it ?  Thanks 

Dli by • Great Neighbour / Super Voisin
  • 14044 Views
  • 10 replies
  • 0 Bravos

Resolved! Cant make outgoing calls to certain VOIP providers

Hello,I cant seem to call my mother in law, who is using a VOIP service for her landline. Whenever I call it, I get the following:"Hello, Public Mobile here, it looks like calling is not included in your plan"I havent run into other problems calling ...

Pharmamitch by • Good Citizen / Bon Citoyen
  • 2795 Views
  • 10 replies
  • 1 Bravos

PM saved the day in an unexpected way...

Me and my wife signed up back in November on the famous fall promotion.  We don't use a lot of data so as we come to renewal, I have 7GB left on my plan and my wife has 10GB. We're in the process of changing ISP, but a mess up in the activation is le...

Vanterax by • Great Citizen / Super Citoyen
  • 2411 Views
  • 8 replies
  • 13 Bravos

Resolved! Unlimited Global Text - what does it include?

I have chosen unlimited global text. I understand that I can send text messages globally without being charge. However, will I be charge if someone from overseas send me a message? That is to say outgoing global texts are free, what about incoming gl...

edithkyr by • Good Citizen / Bon Citoyen
  • 7382 Views
  • 6 replies
  • 1 Bravos

Resolved! Question About Data Addon

Hypothetical case: I have a plan with 6GB of data for 120 days. Say before the 120 days I use up the data I purchase. Hence I add another 3GB of data from purchase the addon. When the 120 days reach I use up 1 GB of my addon data and 2GB carry over. ...

siuolly by • Good Citizen / Bon Citoyen
  • 1812 Views
  • 6 replies
  • 0 Bravos

Resolved! Facebook SMS problem?

I received the following message: The phone number XXX has been deactivated for Facebook text messages due to the following reason: the mobile service provider this number was registered with no longer recognizes this number as valid. If you changed ...

echf by • Model Citizen / Citoyen Modèle
  • 14125 Views
  • 10 replies
  • 1 Bravos

Resolved! iPhone Plus iPad

So I just moved to PM with my iphone (and things went smoother than I expect).  I use to have an iPhone and an iPad shared data plan with Rogers.  Now that my iPad has nothing on, is there a way to purchase a shared data plan that my iphone and iPad ...

siuolly by • Good Citizen / Bon Citoyen
  • 2546 Views
  • 9 replies
  • 0 Bravos

Referral

I set up my wives PM and I used myself as the referal yet it still shows that i have no friend referals? Anyone know how to rectify this?

hockeysense by • Great Neighbour / Super Voisin
  • 2188 Views
  • 6 replies
  • 0 Bravos

Plan did NOT update

Had a 12 GB plan with province only calls and text, went for the Canada wide plan with 6 GB and international text, I have added the funds prior to renewal date, but plan did not update according to the website, any help?

YanivJS by • Great Neighbour / Super Voisin
  • 1246 Views
  • 7 replies
  • 0 Bravos

Resolved! How to check my phone compatability to network

Hi Team, I checked my phone IMEI compatability but it shows "may work" in results. But I want to make sure my phone will work with Public Mobile network or not. I am fan of Public mobile as my other phone with public mobile is work fine. Please let m...

bsridhardwh by • Good Citizen / Bon Citoyen
  • 8348 Views
  • 36 replies
  • 0 Bravos

Resolved! Need payment voucher in vancouver

Hi, I had to report my credit card lost to VISA and i will not have a valid card when autopay will occur.   I need to purchase a payment voucher so my phone does not get deactivated on the 12th.  Where in Vancouver can i make a payment in cash or deb...

jonathan1 by • Good Citizen / Bon Citoyen
  • 3214 Views
  • 9 replies
  • 0 Bravos

Resolved! Unable to update credit card

Hello,  I'm trying to update the credit card for my wife's account.  No matter which credit card I use I get an error and it tells me to call the service provider.  I believe there is something wrong with your system, I'm trying to use the same credi...

quikbeam by • Good Citizen / Bon Citoyen
  • 2234 Views
  • 4 replies
  • 0 Bravos

Resolved! Koodo credit retrieval help (mod please)

HiI switched to public mobile in november, however i had already paid koodo for november. They credited me back the difference however it shows up as an account credit instead of refunding my credit card. When i contact them they say the account is i...

wrxpat by • Great Neighbour / Super Voisin
  • 2464 Views
  • 13 replies
  • 0 Bravos

changing data portion of plan

i just switched from a 90d plan (with 12gb of data) to a 30d one as i am leaving the country, and i just got a notification that im 75% thru my data! i could have sworn i selected 4gb of data, as that has been my average monthly usage on the 90d plan...

maryisk by • Great Neighbour / Super Voisin
  • 767 Views
  • 2 replies
  • 0 Bravos

Unlocked Phones

Mobile syrup posted an article on the CRTC's review of wireless code proceedings concerning unlocking fees.  This agenda is obviously self serving to Freedom Mobile given that they don't have access to selling iPhones.  This should also be of interes...

Resolved! Suspend plan

Can you suspend your plan if you were to say lose your phone from your account, then unsuspend it after you find your phone again? I know you can do that with wind I believe curious if public mobile can do the same. This is just to prevent someone fr...

Shutdown by • Model Citizen / Citoyen Modèle
  • 1217 Views
  • 2 replies
  • 0 Bravos

Resolved! Can't receive texts after roaming

Hello, my phone worked just fine when I was in Florida, but now that I'm back, I can't receive texts.  I can send them, and people receive them, but I haven't got any texts since I returned to Canada today. (And I've tried sending texts to myself fro...

pmii by • Good Citizen / Bon Citoyen
  • 7483 Views
  • 21 replies
  • 1 Bravos

Resolved! US Roaming Issue Urgent help needed.

Hi all, Urgent help needed. I purchased earllier today 2 US roaming add-ons; 250MB data and unlimited text. Account shows in "My add-ons": US Roaming - 250 MB Data (10-day)US Roaming - Unlimited Text (10-day) The travel is underway (Austin, Texas) an...

MKT by • Great Neighbour / Super Voisin
  • 1693 Views
  • 4 replies
  • 1 Bravos

Porting out / unable to change plan

Hi I am trying to port my number out of PM to Fongo.  I've been out of country and my phone is currently suspended.  Fongo transfer request failed because of it. I have tried to change my plan to a cheaper option to activate the line so it can be tra...

farah16 by • Good Citizen / Bon Citoyen
  • 2586 Views
  • 12 replies
  • 0 Bravos

Resolved! Sony Xperia dialer

Does anyone know if you can change the installed dialer on the Xperia Performance?  I would really like to install a different app, but don't seem to be able to disable the one that comes with the phone. Any help is much appreciated. ThanksPMB

pboynett by • Good Citizen / Bon Citoyen
  • 4322 Views
  • 6 replies
  • 0 Bravos

Resolved! Call forwarding to US phone number.

Hi all, I was wondering if it is possible to forward calls from my number to a US number and if that will work anywhere in North America. Thanks.

Public101 by • Great Neighbour / Super Voisin
  • 2070 Views
  • 3 replies
  • 1 Bravos

No Reception In Richmond Hill

I had reception this morning in Richmond Hill, then suddenly cut off. Is there currently maintenance going on?

jcra by • Good Citizen / Bon Citoyen
  • 2204 Views
  • 8 replies
  • 0 Bravos

Resolved! Transfer from Koodo

Hello,I am new to PM, I would like to transfer my number from Koodo.  In the online portal I get the following error: We are experiencing difficulties in processing this request. Please contact Public Mobile for additional assistance. Can you please ...

doodle29 by • Good Citizen / Bon Citoyen
  • 2637 Views
  • 8 replies
  • 0 Bravos

Resolved! Text messages being blocked

Here is an excerpt of the Telecommunications Act that reads: “Except where the Commission approves otherwise, a Canadian carrier shall not control the content or influence the meaning or purpose of telecommunications carried by it for the public.”. S...

memetis by • Great Citizen / Super Citoyen
  • 8633 Views
  • 22 replies
  • 0 Bravos
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