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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Changing Plans to add text

I signed up for a talk only service $60 for 3 months. I should have signed up for talk and text for $75 for 3 months (even though I do not send texts) because people (mostly telus) keep trying to to send me texts and I keep getting these ammoying mes...

Any 911 fee charge each device?

Any 911 fee ($1.15 applies for Sasktel user) charges for PM user for each device?

Resolved! $10/30 days plan - monthly authorized payment plan

If i opt for the $10/mth plan, and set up pre-authorized credit card payment. Will they just deduct $10/mth? I know Sasktel minimum deduction is $20/mth.. Plus taxes... Are they based on our province tax rate not HQ Ontario?

US Roaming Glitch

Hello @CS_Agent. I added US roaming and after a few days of usage in the US, got the note that I had used 95% offf. I quickly added another roaming so that i wouldn't be stuck with out it when i needed to call Uber or something in New Orleans. Now - ...

Activation errors

Activated a new line yesterday and it definitely was not smooth sailing. Thought I would share some of the errors I encountered and solutions so as to help any newcomers.Tried 3 different sims that I had purchased last November to have on hand and e...

Graphic image on phone

Some of my friends said me that using Adobe Illustrator on phone it's strange. But yesterday I think they were right, I've no thoughts what happened, but my .ai file that I was processing during some weeks stopped opening without any reasons. I reins...

How can I block phone numbers from a region? Bombared by 011 scam calls.

Apparently both mine and my wife's phone numbers have been targetted as part of the new wave of one second dial scams that is hitting the Toronto region. I get 5-10 of these calls every single night. Different phone number every time, so adding to th...

Resolved! Texts from Public Mobile are in french

Hi. All the texts I get from Public Mobile for alerts, updates, etc are in french. How can I change these to english?

Can't setup sms, data, or calling on Moto G5

I just joined the network but my phone is not recognizing the Public Mobile network. I set all of the APN settings according to what the link said, but it's not connecting to Public Mobile's network. I understand that this is a bit vague, so please l...

Samsung S9 - Unable to receive calls

I just recently got a samsung S9. every other day. No one would be able to call me and it will go straight to VM. I called samsung, and confirmed i do not have any DND mode turned on or anything similar.They told me to check with my provider. Scena...

International Long Distance add on while physically international

Hi everyone and @Moderator_Team, I've done some research on this and have gotten some conflicting information as to whether the Long Distance international add on works for receiving calls outside of Canada. To my understanding, the 400mins $15 add o...

Voice over LTE

Is there any chance public will get this? I would love to have LTE still work when I am on the phone. Also better call quality would be nice...

Resolved! Getting old phone number

I let my plan lapse 2 days ago as I was switching to another carrier. My account says my account shouldn't expire till July, but when I called my new carrier to get my old number moved, they said it has already expired. Is there no way to get my old ...

Sign in to network

Hello, I have the $35 talk, text and 500mb plan and am experiencing a problem. I have a notification to sign into the network but when I try to do so it says I am unable to access the web. If someone could look into my account and make sure everythin...

Change my plan to 25

I activated my phone 2 days ago I wanted the $25 plus I gave me the $20 plan I was left with $5 I went back to the store and I bought another $5 and I added it because I saw you could add on for international texting I still added it and I still can'...

phone bill paid and still wont work

HI I went on the website today and i paid the balance that was owing and now is cleared but when i try to use the phone its coming up that i need a long distance plan and i never before and i used it fine i cant make any calls at all......please help...

Resolved! Travelling to Spain - want to send texts to Spanish numbers and receive texts - what plan?

I am travelling to Spain and would like to send texts to Spanish numbers and to Canadian numbers while I am there and also receive all texts. Is there a plan that I need to sign up for? Not at all clear on website. Also interested in data roaming ...

Resolved! would I be able to receive text messages outside of North America

hi public mobile community ! would I be able to receive text messages outside of North America as the roaming states it is for US. thank you in advance !

Charged from checking account but mobile plan is still suspended

This month I changed the new plan, but on the deduction day, the checking account has been deducted, but the mobile phone plan is still suspended. Please help to find out how to solve it. Thanks @CS_Agent

Can make phone calls and send/receive text messages okay, but no data capability

No idea who I'm sending this to. So strange, but I'm a happy camper here with this service.I've already spent $10 on SIM, and then another $50 on a voice/data plan, but after 24 hours, I'm still unable to use data service. I can make phone calls and ...

Rewards

You can earn rewards for referring a friend,one dollar off your bill monthly for every friend you refer.This month Public Mobile has a promotion,when your friend registers his sim card online and gives your name and the referral they will receive a $...

New customer - problems to activate plan. PIN not working

Hello! I am new customer, bought the $50 plan, but I do not know what is happening because internet is not working and I can not make calls, it says that the plan needs to be activated, however I bought everyrhing on wednesday, april 18th.I appreciat...

5s to note5

Hey I switched my sim from my 5s to note5 and I can't call or text. It says service not available but sometimes it does show that I'm connected to public mobile briefly although I still can't call or text. Please help

Resolved! $10/30 days plan - carryover unused mins?

Can any unused minutes to carryover to following month? If so, for how long?

Sim card - view what cell# before purchase?

Will i be able to view what the available PM cell# before i purchase the SIM card??? It's non-refundable shouldn't customer have the right to see it first before buying?

Resolved! ANOTHER CREDIT CARD -- UNABLE TO PROCESS TRANSACTION -- Please Help

Too Inconvenient to go the Voucher route and wait for fix. This is an emergency phone. I used to have service with Public Mobile the other year (good terms). Trying to Sign up for new service, new email address, new SIM card. Selected phone number, e...

Resolved! Zenfone Max Plus cellular data Issues

I just purchased an Asus Zenfone Max Plus to replace my old Asus Zenfone 2 Laser. After putting the Sim card in the Zenfone Max Plus, the phone can make calls, receive data and e-mails on Wi-Fi but not using the cellular data. Putting the Sim card ba...

Charge twice.

I just recently registered to public mobile last April 10 and i choose the cost $135, unlimited talk to U.S and Canada, international text and 3GB, after 1 week (april 15) I wanted to add-ons on my data to 3GB+3GB bonus and charge me again for $135

Add on 400 min for $15 - any expiry?

I was considering to sign up for the $10/30 days plan. Add on 400 mins for $15... I understand i can carryover unused minutes but is there an expiry or not?

Plan changes for existing customers

Hey Community, I ran into an incident recently where due to lack of funds i had to let my account go into suspension. Fortunately i was able to make a little bit of funds enough to activate on a downgraded plan. Excited about the possibility of getti...

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