Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi,If I move to Koodo would I be able to keep the same plan? Is this offer still valid?Thanks!
There was news a couple of weeks ago that Telus is shutting down PM and moving users to the Telus network. Does anyone know any details? what effects it will have on plans? rates? coverage?Is the offer to move to Koodo new? because of the shut-down?
Good morning,I just was assigned a number yesterday and when I make outgoing calls, it works but when I try incoming calls someone else is picking up and saying that it is his number? In addition my cell phone is not ringing with incoming since someo...
Cannot register for auto pay? Any idea why
Recently went to public mobile like a few weeks ago with Walmart. Everything was fine until today. Started saying Emergency Only last night. Can't recieve calls, can't receive texts so I can't create an account. Is this the carrier's problem? Have an...
I'll start by saying I hope I'm posting in the right spot. Sofar I have been from Fredericton NB and traveled (hitchhicking) across Canada I'm now in Ontario and have not lost service e with exception to places you would expect with mountains all aro...
Please help @CS_Agenti have changed my email and do not remember what my login info was.i would like to create my access with my new email address thanks
Changing my plan. I have it set up to automatically change at renewal... FUTURE DATED PLAN CHANGED $90 per 90 DaysDate Of change : Jun 17, 2018This plan includes: -- Unlimited Canada-wide Talk- Unlimited International Text- 1.5GB at 3G Speed /90 Days...
Ok, so I have heard some complaints about problems with auto-payment with repercussions like account suspension... Could I prevent myself from having most of these problems by always "topping" off my account with enough money the day before its going...
I got a text from PM today saying "Public Mobile here. Unresolved complaint about telecom or residential TV service? CCTS may be able to help. 1-888-221-1687 or www.ccts-cprst.ca. Free msg." Why would PM be sending this? They don't even provide homop...
I still have 200mb data but I'm disconnected
My plan ended so I tried to change plans then pay, I selected the the 40 dollar plan with two gigs of data and entered my payment voucher pin but instead of switching the plan it reactivated my old plan, help needed
my Text messages started bouncing back this afternoon and my phone would disconnect after I dialed a number. Any ideas. Thanks, Gurpreet
I prepay with visa for 3 months. My bill is $75.00. Why does my visa bill show $84.00 paid? If there were extras or taxes, should that not be reflected in the bill?
Hi PM, my mothers PM account has been locked because we did not remember the information we put to create her account. Please get back to me ASAP
I got a message today that said I was down to my last 300MB of my 6GB limit. I have only used 734MB of data this month (see attached) and my next payment is June 10 so does my data limit roll over on that date?Phone's June data usage
PM is build on a community of members and PM staff. Initially there was a core group of mods and staff. That group has expanded which is great. Recently though if seems like there have been several PM tag tagged staff posting announcements and ...
I have a new job that requires me to travel back and forth from Canada to the United States at least 3-4 times per week. I need to be able to call our Canadian office anytime from over the border. Is there anyway to get a plan that could accomodate t...
Hi, I let my account lapse for a few months. I tried to log-in in order to purchase a plan and reactivate but I keep getting a log-in error. How can I access my account so that I can reactivate my phone number and begin to use my PM phone again?
I just started with PublicMobile. I activated my SIM and it worked for about 4 hours and then suddenly my phone (IPhone 6s) reports No SIM. Does this mean the SIM broke after the 4 hours?
I still have plenty of data left on my plan. When i turn on data, i dont get the indicator (4G+) near my cellular bar . Started happening yesterday .
@CS_AgentI am on the new $10/30-day plan. Please advise.
It looked like I ran out of data on my plan, so I purchased a 200MB add-on yesterday. Given that my service resumed after purchasing the add-on, and then stopped again today, It might sound as though I used up my newly purchased 200MB add-on, but I ...
@Moderator_Team
Hi,I have made payment for a new plan.Can someone change my planThanks
Hello, My data is not working.Can someone help me? Thank you
I am trying to stop receiving so many emails. "Subscriptions" isn't listed under My Profile/Account. Could you please provide me with step by step directions. I am using a laptop, not my phone for this issue. Thanks!
Hi, I'm from Nanaimo, Vancouver Island. The coverage map shows network is available here, but is data also covered here too and other places where there's network? A rep from another phone company here said although the coverage map shows it's availa...
I need help and there's no number to call. So, I come on here and it says to private message a Community Moderator with no instructions on how to do that, just that they have a special icon beside their avatar. Where do you even find other users th...
Hey all. I'm new here and looking for some help. I went and set up a new account today on PM and have been trying to transfer my number from my koodo prepaid account to PM. I created the account with a new number like I was asked to but now when i g...
