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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 66107 Views
  • 177 replies
  • 40 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 70284 Views
  • 180 replies
  • 32 Bravos

How do i know what plan I have?

Hi, I've been a member since June and I'm trying to see if I'm paying for 4G LTE or 3G data. Under my plan all it says is what I pasted on the bottom but nothing about what speed I'm currently paying for.  When I first signed up for PM there wasn't a...

monzie1 by Good Citizen / Bon Citoyen
  • 1030 Views
  • 3 replies
  • 0 Bravos

Resolved! Contacting a mod

How do I contact someone to have my phone unlocked

Ian2 by Good Citizen / Bon Citoyen
  • 5739 Views
  • 17 replies
  • 0 Bravos

why is there usage when I haven't used my phone at all?

17/02/2018 8:23Outgoing Call416647AllON0:00:08 Minutes$0.0016/02/2018 10:23Outgoing Call416647AllON0:00:21 Minutes$0.0016/02/2018 10:23Outgoing Call416647AllON0:00:06 Minutes$0.0016/02/2018 11:09Outgoing Call416647AllON0:00:18 Minutes$0.0016/02/2018 ...

tomsychau by Good Citizen / Bon Citoyen
  • 2708 Views
  • 12 replies
  • 0 Bravos

Can I switch to new plan after charging 33$ per month

I have been working in this weekend and I forgot to switch on new plan so my plan renewal date was 17 February, today it’s 18 , I have been already charged 33$ what happenes If I switch now will they transfer my balance or not ? I am got busy and I c...

Farjy by Great Citizen / Super Citoyen
  • 4734 Views
  • 22 replies
  • 0 Bravos

Ordered a sim on the 30th. Still haven't received anything :S

Ordered a sim card on the 30th and still haven't received anything. Current status as of today: Your shipment is confirmedWe've accepted your order, and we're getting it ready. Come back to this page for updates on your shipment status. Order updates...

wikhaider by Great Neighbour / Super Voisin
  • 1423 Views
  • 3 replies
  • 0 Bravos

Accuracy of information?

I'm apprehensive about fanning the flames on what is still a vehemently controversial topic, but I am seeking information.  I understand this is still a sensitive issue, and I understand how angry I'd be if I felt betrayed or deceived. Many people ha...

Korth by Mayor / Maire
  • 1557 Views
  • 7 replies
  • 1 Bravos

Setting up auto responder while overseas

Brain trust I need setting up auto responder while overseas. I need it specifically for answering machine and text. I will not be using public mobile sim while away. So when ppl call me I want them to hear a auto message telling them what I want to s...

rt345 by Good Citizen / Bon Citoyen
  • 3112 Views
  • 5 replies
  • 0 Bravos

Resolved! Phone can't recieve texts since 1 day ago

Hi, I've been with PM for over a year now but out of the blue I haven't been able to recieve any texts since yesterday. I can send texts and make calls but I can't recieve texts. I can recieve calls though. Does anyone have any idea what's going on?

umiman by Great Neighbour / Super Voisin
  • 1672 Views
  • 3 replies
  • 0 Bravos

I can't make a call

HiI have a number registered in Ottawa/Hull because living in gatineau.  Unfortunaletaly I'm not able to call in Quebec. Can you help me?thanks.

nal by Great Neighbour / Super Voisin
  • 2311 Views
  • 7 replies
  • 0 Bravos

Resolved! Rewards not applied consistently

Just reviewed my payment history for the past year and found the rewards summary didn’t match the amounts applied to my bill. Also the rewards applied changed from billing cycle to next when there should be no changes. How can we solve this?

mark33 by Great Neighbour / Super Voisin
  • 1274 Views
  • 2 replies
  • 0 Bravos

Koodo advantages/disadvantages?

Was just wondering what would be the advantages and disadvantages to switch to koodo? I have the 12GB/120$ three month plan but could switch to koodo for 4GB/40$. 

ericdvan by Good Citizen / Bon Citoyen
  • 10435 Views
  • 37 replies
  • 1 Bravos

Resolved! Invalid Number error when porting from PC mobile

I got my SIM today, ordered new PM number first (as instructed for PC Mobile users) and now try to port my number from Self Serve. When I enter my number, I get "This number is invalid" error". My PC mobile account/number is active and valid. Please ...

aroytbur by Great Neighbour / Super Voisin
  • 3277 Views
  • 8 replies
  • 0 Bravos

PSA: Check your referral rewards!

I just checked my referral rewards in the midst of all this plan change chaos and I have ZERO now, even though I know for a fact that none of them have switched from Public Mobile. Good thing I keep records of who I've referred. I will be contacting ...

shrimpdude by Model Citizen / Citoyen Modèle
  • 2714 Views
  • 9 replies
  • 3 Bravos

phone lost

I am Sathacharam Vallipuram lost my phone a month and agophone number xxx xxx xxxxI have a public mobile phone where cannot insert sim.need a direct connection.Thanks

6477690966 by Great Neighbour / Super Voisin
  • 1931 Views
  • 8 replies
  • 0 Bravos

Resolved! Numbers of customer s

How many customers does Public Mobile have .....Thanks for any valid numbers if you Know ..   Regards 

guinness22 by Great Citizen / Super Citoyen
  • 2406 Views
  • 7 replies
  • 0 Bravos

Resolved! Overpaid for the third time (2 package renewal, 1 roaming to the us)

Hi there,I've been with Public for half a year now, and just had my second Auto renewal. For the second time I noticed that the package I have cost more to auto renew than to just pay a new one ($150 for auto renewal for three months, vs $135 from sc...

Gonenh by Great Neighbour / Super Voisin
  • 1867 Views
  • 3 replies
  • 1 Bravos

Forgive and forget?

After the latest fiasco, would you:Forgive and forget,Proceed with caution,Leave when opportunity presents, orFk this I am leaving?

Acekiller by Deputy Mayor / Adjoint au Maire
  • 8824 Views
  • 44 replies
  • 1 Bravos

Dave letter

PM has about 160000 customer s. Telus has 12 million . So perhaps they may give PM customer s.   A final chance to move over to Koodo before 2019.  Telus Koodo and original Pm with call centre and new Pm no call centre . So 4 different services under...

guinness22 by Great Citizen / Super Citoyen
  • 1781 Views
  • 10 replies
  • 0 Bravos

Going to switch to Koodo anyways

Anyone here think maybe the switch to Koodo is the better choice now anyways?  I think i will do it. My 3 month is just about due by March 15, the plan is almost the same (i pay on average now $37 on PM). Koodo will give me $100 and $50 referral cred...

shawnie_boy by Model Citizen / Citoyen Modèle
  • 2429 Views
  • 8 replies
  • 2 Bravos

PM's 90-day 12Gig $120 vs $40 offer on Koodo

Does anybody have the complete comparison of the Fall 2016 plan ($120 12Gig 90days) versus what is being offered on Koodo as an alternative? Is it correct to say that if one has no referrals, he will only be missing out on the autopay credit? What am...

evergreen by Good Citizen / Bon Citoyen
  • 2240 Views
  • 8 replies
  • 1 Bravos

When/how do I get refund after switching to Koodo

Hi Mods, so I made the switch to koodo per suggested action by Dave's text before receiving the 2nd text right after I was charged by PM $120 for the next 3-month service (I was on $120 90-day 120GB plan). Could you tell me how/when I will get my $12...

siul8er by Good Citizen / Bon Citoyen
  • 2658 Views
  • 8 replies
  • 1 Bravos

Koodo offer

Might it be possible to get Koodo 4 GB plans if I on old legacy pm plan .1 GB 43 a month . Thanks Dave 

guinness22 by Great Citizen / Super Citoyen
  • 1015 Views
  • 3 replies
  • 0 Bravos

activating sim card

have been with public mobile a long time.  Its ALWAYS BEEN AN ARDUOUS PROCESS TO DO ANYTHING ONLINE WITH IT....today, I'm trying to activate a new sim card for my sons phone.  Filling out the long form but it just keeps coming back with the passwords...

bullcrap1 by Good Citizen / Bon Citoyen
  • 1316 Views
  • 6 replies
  • 0 Bravos

Anybody able to get Koodo 4GB offer on a NEW line?

Was anybody able to get the Koodo 4GB $40 for PM users offer on a new line using the code? I'm sticking with PM (for now) but would possibly get another line.  Yes I'm aware the text said for my # only but wanted to see if anybody was successful in s...

torontokris by Town Hero / Héro de la Ville
  • 4180 Views
  • 19 replies
  • 0 Bravos
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