Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi, My Son just lost his phone and I already made the payment which will go out on the 5th..How do I suspend that payment until we have found the phone or got a new one? I don't want to pay for something that I no longer have!!
Hi, FWIW, you should probably remove the customerservice@publicmobile.ca contact us links from your website if that mailbox just autoresponds that it isn't being monitored... I ordered a SIM card approx 2 weeks ago and did get an order confirmation e...
Dear Public Mobile owners/management,Here is a summary of my story.On May 01, 2017 my call was interrupted all of the sadden and I had no service since then. My account has been suspended. After two days of communication with two moderators I figured...
So I switched to PM from Wind/Freedom due to issues with network coverage. I was often not getting a signal at all in the building I work out of and so I was missing calls and texts. Since switching to PM just about a week ago now, I am not having...
I am just wondering if I need to create multiple accounts for multiple phone numbers or I can have one account with multiple phone numbers.
Is the coverage map 100% accurate? would like to know if service is available in Petawawa Ontario.
I wanted to make a early payment on my 90 day plan and nothing tried a master card and visa and will not work do not now if there is any places in my area that sell vouchers but only option now I think greens pop shop would but not clear guess will c...
To my surprise, as I'm nearing the end of my 3 month billing cycle, I'm out of data! Then I noticed that I am still on the 2GB / month plan (e.g. 6 GBs for 3 months) when I should have transitioned over to the 4GB / month plan in the fall. Is ther...
I just had the pleasure of being helped by @Simon_O and found out they are me to the mod team. I would like to send out a big welcome and thanks for coming to the community to help us all out
I just added funds to my account, however my plan hasn't activated. Thank you!
Hi there. I purchased a ten days plan but it's still saying that my account is suspended even tho it says it's due on may 11th now. Can't make calls or text still.
So I am paying $67/month for the unlimited talk and text 4 gb data on a three month term right now. I notice with the new promotion it is $55.When my account auto updates on May 22nd will it update to the promotion plan? If not what do I have to do t...
I have been trying to update my credit card information for over a week but my account login doesn't work. I have contacted customer service who have reset my password several times, but when I try to sign in with the reset password, I just get an e...
Hi all, Can't find where I read this on the forum, but a mod/PM employee said a couple months ago that they were thinking about a updating the reward system... If possible to know, where are you up to in this process? ( @Jeremy_M)Also, and mainly, is...
Hi,I've been with public mobile for about 6 months now, but for the last week and a half I haven't been able to make or receive calls or texts. Data still works. Everytime i try tk text or receive a text from another phone, an error message is texted...
I topped up my account so i could change my plan but my old plan wasAutomatically added.I do not want this plan. I want the 30 day unlimited provincial talk and textAnd 1g data.If someone could fix this for me it would be greatly appreciated.Thanks
I've been on the 12GB per 4 months plan for about 6 months now. I am not able to get any data connection at all with 2 different phones: Nexus 4 or iphone4. According to my account information I have used 0GB data over the past 3 months. I've tried...
Consider this scenario:- Already signed up with credit card on autopay- One 90-day period I purchase a voucher at a supermarket to pre-load my account before account expiresIs this allowed and will I still get the autopay reward at renewal time?Reaso...
Hi,I noticed that I was charged again for my full 3months autopay almost 3 months too early. I had a 10 day roaming plan that lapsed and since I had funds in my account it used them to renew another 3 months (usually it suspends your account). If you...
Rolled over to a new plan/contract and assumed AutoPay would work but it didn't. Account is suspended right now. Logged into my account and attempted to make the payment but received an "Unable to process trasaction" message. Removed my card from Au...
The whole time I thought it was a glitch that when you used up all of your data that it was removed from the selfserve screen but what do you know if I actually read stuff I would have found out that is by design and the way PM has intended on how it...
So my plan renewed over night and I login in just to make sure all is well and it shows that I have used 5.696 mb of Data. Just wondering how this can be when I am at home on Wifi. I go through my data usage and there is no data usage shown? I kno...
I had a message that switching to koodo offer has extended till April end .so we can keep the same plan. i switched my one account to koodo now and they honour me to keep the same plan but PM has charged me with increased bill for April.
Hi, I'm trying to reset the plan before the renewal date, is this allowed? Ran out of data and instead of waiting for next cycle/puchasing an add-on might as well reset the plan I tried "changing" the plan to the same plan but nothing really happens....
Hi all, I'm asking this for my boyfriend's account. So April 30, 2017 was his due date, his account is set up for auto-reload. Credit card ended up having issues, so we used another card to pay the morning of May 1, 2017. His account was suspended fo...
I cannot reset my password to my account, in order to pay my bills. (I created this account to ask for help). I've clicked "forgot my password" and answered the security questions. It says that they've sent the email, but it never appears in my inbox...
Hi @Shazia_K Is it possible to purchase another plan for a different phone/person under my account? Or am I required to make a new account for them. Please let me know! Thanks Julia
Bonjour, J'ai payé mon forfait en extra avec ma carte de crédit et je voulais savoir comment avoir un remboursement. Merci! Hi, I paid my bill in extra, I wanted to know how to get a reimbursement.Thanks!
I upgraded my current plan to the $53 promo plan. My old plan renews May 15 but I wanted it to take effect today...credit card was charged for new plan but My Account is still showing the new plan balance. Do I have to do something else for it to t...
Hey everyone,I was just checking over my pm account and noticed my plan disappeared (however still active), and when I change my plan in the plan builder it will not load, and returns an 'sorry we are having issues with this page'Just thought I'd rep...
