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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Searching for Service

Morning everyone. just looking for some help, I woke up this morning to my IPhone 5s constantly searching for service. I’ve tried restarting my phone, switching in and out of Airplane mode and even removing the SIM card. No luck. any advice?

data not working

No, this is not an APN issue. LTE data was working when we had a data-add on.Changed my plan to include data For some reason, data kept coming off my add-on (this should not happen - I have a plan now?!)Now no data left on add-on but has NOT changed ...

Resolved! Want to add data to existing 90-day plan, can I just pay the difference?

I just switched over to Public Mobile in February, signed up for a 6GB data plan for 90 days for $130. I thought it was 6GB/month for 90 days, and now I realized I only have 500mb left for the remainder 50 days of my plan (silly me!). When I tried to...

NEED MY CREDIT CARD REMOVED FROM AUTOPAY AND ACCOUNT!!!

Hello, So about a month or two ago i set up an account for someone i met on the street who had a cell phone but didnt have a plan for it. (meh, shoot me for trying to help the homeless). Anyway, To this account, I have my TD visa debit access c...

Resolved! PM app

I think it would be nice if public mobile had an app for account info and changes. Also for this community What do you guys think?

Autopay still charging after account closed

@CS_Agent I recently ported my number to Telus and previously had autopay enabled on my prepaid account. Now I can’t sign in to my account and autopay has charged me for another month. How do I get that taken off I no longer have the account I didn’t...

Re: Can't Receive Incoming calls or text

I cant receive calls or text, it has been 3 weeks since I have activated it, I have also rebooted my phone. What needs to be done?

Is there a device limit for SIM cards?

I want to use a Public Mobile SIM card to unlock a few of my old devices (thanks to Canada's new unlocking law). Is there any reason why I shouldn't do this? The SIM card is active -- it's used by my kid for his phone, and I won't want to cause any i...

VOUCHER not working

WHat do i do?

$50 6GB plan

WHy can I see the plan in the plan list but not selected when in 'My Account'?

My phone can make outgoing calls and only some text messages

Hi! My phone is unable to recieve incoming calls from iphone and other android phones. I am able to send and recieve texts to only two numbers currently, one android and one iphone. I paid for unlimited calling and texting yesterday. I have reset my ...

How do I receive a refund????

I have now had this happen twice and this is all getting really frustrating. I have myself and my 2 kids with public mobile so I have to go get vouchers and put them on as the autopay didnt work and I cant input my credit card info. When I tried to...

Resolved! PM with apple watch 3 LTE?

Is it possible PM service can support apple watch 3 LTE service? I can't find any solution on that.

Webpage says 4G+2G bonus data on 3G network for $50 but I wasn't able to select it?

Hello. I just registered with Public Mobile and the largest data plan it let me select was 2G on LTE for $45. On the Public mobile webpage the largest pre made plan was $50 for 4G+2G bonus on 3G network. How come I wasn't able select that plan? How d...

Resolved! MMS Received as Email Only

I've recently started receiving MMS messages as email only. To my knowledge I have not made any changes to settings on my end. Does anyone know why this is happening and how I can revert to having them received as text messages?

Resolved! International Calling

Alrightee then...first time poster. If I'm not doing this right, please bear with me y'all...LOLBtw, HELLO! Although I understand that PM offers an International Add-On and there are 18 (I think?) countries that can be called with that plan, what hap...

Topped up and data disappeared?

So yesterday I made a $30 add on for 1GB of service. I don’t have any apps running in the background and I was connected to WiFi straight after. I received a text this morning stating I’ve used 95% of the data. Please help?

Resolved! 30 dollar 1 gb plan

Will the 30 dollar 1 gb data plan be offered again? I signed up last month on promotion and would like it for my wife too.

on my profile data usage not shown

All of a sudden my phone can’t use lte, it has the lte sign but not connection. I tried to log in to my profile to see my usage. But it shows nothing under data and add-on.

Payment issues AGAIN

My phone is due to be paid on the 12 of AprilYet today it will not call or text.Please help!!!!Its been a different issue every 3 months.... Yet they keep reassuring me its fixed

Locked out of self-serve

Locked out of account and lost password is not working. I need to pay before April 7. Thanks! - Kim

Change Credit card number

My automatic payment is due April 9. I have a new credit card number. Please give clear instructions as to how I make this change. Thanks

SIM purchase

Once you buy your sim card online are you able to to activate your card or do you have to wait for it to be sent to your house?

Resolved! Changing plans

Hi again,I wasnt very clear before. If I started my plan 2 days ago and paid $38.00 and then I decide to swith my plan it asks for the full payment of 120.00 but I already paid 38.00. Do I have to pay that full amount if I am interrupting a plan, sho...

Resolved! CHanging my plan

Hi I am new and I originally signed up for a plan and 2 days in realized I want to add stuff/change my plan. When I do this, does my existing plan just get subtracted from my new plan? I didnt want to start clicking around before finding out the answ...

Resolved! Activating Sim - $50 a month plan not shown?

Hi!Just got my sim card and I'm trying to activate it - I want the $50 a month for 6 GB of data as advertised in the plans section, but this is not coming up as an option?!Any advice?

Autopay Failing (again)

How can I get this fixed? I have autopay set up on TWO accounts - one account is mine the other is my wifes. The autopay is set to the EXACT same credit card. On my account it processes just fine automatically everything three months... on my wife'...

Resolved! Porting Mistake

I ported my phone number and then setup a second account for my wife. I accidently changed my number on my account somehow a second time to her number. Now have her number and my old number from Koodo is now in the abyss. I tried porting again my old...

Resolved! Autopay reward with vouchers

Why don't I get the Autopay reward / discount when I have pre-loaded my account with vouchers and Public Mobile automatically deducts payment for the next month? My credit card is international and not accepted for autopay so I have no choice but to...

US roaming stopped working

I have the US roaming 1gb data only. Worked initially for an hour or two after arriving in Arizona but then it stopped and 'no service' is displayed.

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