@machomane wrote:
Hey there,
on sept 10 around 8pm i set up a new account with you.
i like the great plans and new company.
3rd screen requested payment i inputted a 100$ voucher.
the payment failed to add to my account.
my name is macho man from winnipeg.
id like to stay with your company but this is a moajor setback.
please help with this issue otherwise i will be forced to use the competition.
scincerly, Macho Man
Hi Macho man, I would try to re-enter the voucher are you sure you entered it properly and used the "PIN" ? sometimes people enter the wrong number on the activation receipt. Did you check the bill to make sure its been authorized? It's usually instant however sometimes the store takes 72 hours (like shoppers drug mart ...zzZZz...) to activate the voucher however if you have waited and if it timed out and is no longer valid when you try to re-enter and make 100% sure you're doing it right AND didn't apply to your account you will likely need some intervention and the only person that will be able to look into your account and vouchers are the moderator team, I suggest sending them a private message once you have confirmed everything on your end.
Click this to send them a message Please include in the private message your phone number, name, your account number and PIN code with as much detail as possible to prevent the need for more contact so they can solve the issue right away.
Community moderators are available from Monday to Friday from 9am (EDT) to 9pm (EDT) Saturday and Sunday from 9am (EDT) to 7pm (EDT) and strive to answer within the hour, but in peak periods could be up to 48 hours. Please be patient
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