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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Interested in Koodo offer, but do not want to port out of Public Mobile.

As you know, Koodo is offering nice offers to entice Public Mobile customers to switch. I could use the Koodo offer, but I also have use for Public Mobile. The rewards and plan flexability make it pretty much impossible to switch. Is there also a...

Using data without a plan

Hi everyone, I am using the $10 plan and there is no data included in the plan. If I have to use data, do you know at what rate it will be charged? Thanks

Resolved! Not able to get incoming calls

I’m new to Public Mobile and cannot get my problem solved on line. I am able to make calls, go on line and send mail but I cannot receive incoming calls. All was working fine until I tried to change my number. How do I get this resolved.

Resolved! Excessive Data Usage with SpeedTest

Hello there folks!I just activated my sim card and data.Did a SpeedTest with Data, it just ate 300MB after two attempts after stopping when the download was over.Is that normal?When I do a SpeedTest on Wifi, it doesn't go over 20-30MB Download and Up...

Resolved! SIM Numbers Invalid - UGH!!

I received my new Sim card in the mail today. I went into my account and changed the SIM number associated with my account. I probably should have activated the card first. Anyways, when I try to activate my new SIM it says the number is invalid,...

Got notice I will get reward but never did

On August 21, 2018 my friend signed up with Public Mobile which I was the referral. I got a notice later that day that I referred someone to them and get something in my account but never did. Today is the 24th and my account still shows nothing. My...

Process of porting to Koodo using migration offers

Lots of discussion around migrating to Koodo using their latest offer. I had question regarding the process of porting your number when using one of these offers. When you receive the new Koodo SIM, does that SIM have a temporary number from Koodo, ...

Resolved! Settings for an iphone 6 plus....

Hello, I just started yesterday with this Public Mobile. I thought it was easy to set up until my friend called me on my home phone and said that he has been both texting and calling my cell but could not get through. I texted and called other people...

How do I opt out of promotional SMS messages

I keep getting promotional SMS messages from Public Mobile. How do I get them to stop?

Resolved! Login problem

wanted to topup acoount as child coming back home from overseas, but forget login info as didnt write it down, now cant login. Tried different approach with no luck. All times as says email doesnt exist! Tried to register again, but getting info say...

Resolved! Unable to make calls

Hello,I have added $20.00 into my phone account and don't know how to get the call activiated. Please advise

Rip Offs!

Public Mobile is the most unprofessional company I have ever dealt with, I cancelled my services over 7 1/2 weeks ago and still have not received a refund, I.was initially told right after requesting a refund that I would have to wait a month to rece...

Please re porting again

Hi, As Moderate team requested yesterday, I did Fido reactivation now. Could you follow my issue ASAP?I can't receive call till now from Sunday. So I hope to solve my issue before Weekend.

Resolved! No Data showing in plan

I have a plan that gives me 1 GB of data at 3G speeds, unlimited text and unlimited provincial talk for $32/30 days. Data seems to have stopped working and when I go to the Data & Add-On Usage page there is no data showing up. The page says: Your Dat...

I phone

It doesn’t take a simm card does to iPhones 5&6

Switching from Public Mobile to Koodo, will my phone number expire?

Hello, I recenetly got an offer from koodo that expires on Sept 4 and my PM plan lasts until Aug 27 before I have to pay again. I just accepted the offer on koodo's website and pressed the transfer phone number button. Do I have to wait for the sim c...

URGENT ! PORT in failed , getting no help from mods

No replies to my direct messages to the moderators, I am unable to recieve calls. I got that infamous text message telling me it failed and to contact support . Please help admin ! This is a horrible first day at Public Mobile. Data, Text and making ...

Another Koodo Migration $35/5GB or $40/8GB plus Tab eligible

This is getting crazy just got this - I am still on the Fall 2016 promo. I have lots of referrals - but this could send them packing - and me........ Switch to Koodo and get 5GB of data for $35/month OR 8GB of data for $40/month! PLUS $180 in bill c...

$25 refer a friend reward not received

I referred a friend on August 13. I received the 1$/month reward for each. I never got a 25$ credit. I received a text from pm saying "you have successfully referred a friend....". The friends registered online. I'm pretty sure everything was done co...

Resolved! How to port phone number from current provider

Hello, I'm sure this topic is already covered somewhere, but I seem to be trouble finding it. Anyway, I was wondering how one would bring their phone number from their previous existing provider, (for me that is Bell) and bring their phone number to ...

Resolved! My account was locked

I tried to reset my password, but it showed my account was locked. Please help. Thanks

Resolved! New PM user - Random Data Network Drops Several Times a Day

Hi,About one week ago I got a new OnePlus 6 phone and moved to Public Mobile from Telus at the same time. I've got a 4G LTE plan and I play Pokemon Go amongst other things. I immedietely started experiencing problems with playing Pokemon Go on Data ...

PM APP ?

Since PM is self serve it is suprising that there is no phone app. Is there one in the works?

reactivate SIM card after 90 days

I understand that I lose my phone number and that my account is deactivated after 90 days. Can I use the same SIM later on and activate it with a new plan and new number i.e. just save repurchasing the SIM card itself? .........Jackie

Changing plans with same price point.

Amazing service for younger people

This service is so good for people around my age (18) because it allows you to save more money on top of it already being so much cheaper than other providers. I highly suggest you use PM if you’re going into college or moving out on your own, to sav...

London Drugs vs Wall-Mart

I first tried the closest Wal-Mart but they told me they were too small and I would need to go to a larger super-centre. I then tried a London Drugs close to work, where they were just using up their last PM SIM with the customer in front of me. I ...

Resolved! My SIM isn't connected to the network

I ACTIVATED MY SIM AND ACCOUNT YESTERDAT BUT TILL TODAY I CAN'T MAKE CALLS OR ANYTHING...IT'S SAYS IS NOT CONSCTED TO THE NETWORK.WHAT SHOULD I DO?THANK YOUM

Resolved! Network Locked

I just switch my phone number to your network at Walmart but i cannot use my phone . There is a message saying Network Lock

Resolved! Walmart - ‘disregarding phone carrier policy’

I had read up on the difficulty some people have had with purchasing a SIM card from Walmart without being forced to activate in-store, so was forwarned when I went to purchase two SIM cards from a Walmart Supercentre a couple of weeks ago. Sure enou...

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