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[Megathread] No Incoming / Outgoing Calls

Neither my husband or I can place or receive calls, but everything else works. Anyone else?

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Re: clarification on messaging mods

Hi i have 12 gb for 3 months but I have reached 12 g in 1 month I use WiFi 80% of the time why have i reached 12gb

Valid credit card no longer being accepted.

For some reason, my credit card, visa with 2 years left on it and plenty of credit, is no longer being accepted for payment and my account was suspended. I tried removing the card and adding it back, but still won't accept it. Please helo

Resolved! Want to change my Credit card for auto pay?

Hello Members, can anyone help how do i chnage my credit card fro auto pay. in manage autopaty option i only see "remove autopay" how do i change the credit card? thanks

Resolved! MMS messages not working

For some reason i'm not able to send or recieve mms messages, with or without a picture.I have looked at other topics with this issue and the fixes did not work for my phone. Data is working on my phone. I have an acer Zest Plus phone. I used to b...

Resolved! locked phone from Bell

Anyone know if you can bring a cell phone locked with Bell. Would it work on Public moblie

THEY HAVE CHARGED ME AGAIN AND AGAIN FOR SERVICE I DON'T HAVE AND HAVENT REFUNDED ME!!!

I HAVE BEEN TRYING TO GET HELP SINCE JULY 24TH THIS SERVICE IS AWFUL AND A SCAM. DO NOT USE IT. i have not topped anything up!!! i was charged the ten dollar activation fee twice. i also was charged for talking which i did not get access to and then ...

I cannot access my voice mail while out of town (no long-distance)

I'm new to this forum and I have a problem. I have a talk only plan but people calling me let messages in the voice mail and I can't retrieve them. So it is completely useless and annoying, since the caller is expecting a reply.I think the problem is...

Problem with 437 area code

I live in Mississauga and my father just got a new phone number with area code 437 in Toronto. I have fall promo plan but I cannot call him. It said I don't have long distance add on and call cannot be completed. I contacted a mod on Wed. he/she s...

Resolved! Activate a new SIM page broken

After I filled in all the info in https://activate.publicmobile.ca/it goes to Step 2 and the page freezes when I try to choose a new number and click Continue.. It got javascript error in Chrome or Firefox.. There is nothing in the Select where I am ...

Porting # from Virgin Mobile taking +16hrs with no service

Hello I have been waiting over 16+ hours and have now no service on either my old provider or on Public Mobile. I have read many different approaches and solutions to this in the community here, can someone point me in the right direction? Many thank...

Put SIM card in LG G5, mobile data not working

I've been using an S7 for 6 months now with no issues. I bought an LG G5 and put the sim card in and the mobile data doesn't work. I checked the APN settings and it's all accurate. I reset all the Network Settings with no improvement. Finally I did a...

Suspended account with available funds present.

Once again I need a mod to fix my account. I was planning on putting payment through when I got home, took longer than I expected at work, and because of the time difference I'm locked out of my account. Even though I put funds in, it won't let me re...

Resolved! Account suspended

I recently got a new credit card so I forgot to update it. I realized on the payment due date when an sms wouldn't go through so I made a full payment immediately, the same day. Right after midnight, I still see the amount of my full payment in the a...

Public Mobile App

Is there a Public Mobile self serve app in the works? If not, I'd love to make a really simple one just to check your usage and other info about your plan/account. Is there an API available?

Double Payment

Hi there,I paid my bill twice today. I would like to know how can I get the refund? What should I do?Thank you. Best Regards.

Someone to talk to!

Hi, You need to have customer service. This online community is not helpful at all.I need to speak with someone because i ordered a sim card online and have not received it yet.

Resolved! clarification on messaging mods

Was just hoping on some clarifications on messaging with mods moderator_team = goto tag and private messaging account, it is access by all mods in the past if we messaged say shazia that also was accessable to all mods. does it still work that way ...

U.S data addon experience / Fongo problem

Hello all, I am in U.S currently and had added the U.S 1 gb data add-on before leaving Canada. Just wanted to share my experience for other PM users and also a problem I am facing with transferring calls to Fongo. - As suggested by PM member I added ...

Resolved! Unable to change plan

I wanted to switch the plan from 90 days to 30 days but I get "Sorry! We weren't able to process your request. Please try again later. " now my phone is inactive and eventhough I added enough founds for the $32 plan unlimited voice/text please help m...

Resolved! Another new phone for family member

Hello all, I bought new phone for family member to have new phone number with PM. Having new sim card.Filling all the required fields by the PM wibesite but got stuck with new hone number to choose. the area number is empty and couldn't go further. T...

6G additional data promo not added - MODs

Hello,I signed up for the 120$ 6G promo plan one month ago and was meant to see an additional 6G added to my account at some point, which has not occured. Just wondering who I should contact to rectify this.thanks so much!

TD Visa Debit

Hello Mods, Where are we on allowing payments from TD Visa Debit holders? I've been in Canada for the last 4 years on a Work Visa and will probably be here at the very least 10 years. I cannot get a credit card unless I'm a permanent resident. This m...

I need to understand the math

Hi,my son and I both have a provice-wide plan (we're in Ontario). We both have the add-on for LD or out-of-province. I added the add-on to his account right before leaving on our trip. While in Québec, he called me. Now:- my phone says the call laste...

Expired credit card, autopay failed. Manually made payment but service still disabled.

Hello, My credit card on file was expired and autopay failed yesterday. My service is now disabled. I logged into self serve and updated my credit card info. I then used the "Make a payment" option to pay the full balance owing. But my account in sel...

over charged on account

Hello, On July 19th my auto top up was set to go through however I had replaced my lost card and it needed updated. When I went in I changed my plan, then I paid for my new plan with my new card. I had no cell service because I hadn't paid for servic...

Locked out of account.

I am locked out of my account. Can someone please help?

Resolved! How long does it take to port in a number?

Last night I ported in my Freedom Mobile number to my existing PM account. The website said that the number change was successful.But now, I have now been waiting close to 12 hours with neither service working. Why would it take so long?

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