Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
@Jeremy_M or anyone, Which channel is the prefer method for account/activation/porting related issue?I am confused as to where I direct people to: Webpage> Get help> contact us or Private message mod from here?
@Mary_M @Shazia_K @Caroline_D Hello Mods, It's been 8 days since I've sent a PM regarding issues with porting my Roger's Number. Looking for someone to bail me out. Thank you.
Help neededMe and my wife signed up with Public Mobile on Sunday, November 20. We sent a request to have our numbers from our previous providers ported. It's been 4 days, and still nothing. We would like to cancel our respective accounts with the pre...
I will just be buying the vouchers every four months found places in my area that sell them so I don't use my credit cards and over pay so if your service is due get a payment voucher do not use credit card it's a safer option and always stay at the ...
A friend of mine used my number as a referal last week. I have not received a notification of the referal being successful and there is no indication of a referal in the "my rewards" page. Please help. @Shazia_K
(from another thread, but created a new one as to not hijack it) I have a province wide plan. If I am out of my home province, and someone attempts to call me I appreciate my phone will not ring (assuming I have no LD add-on) The Question: Is the ca...
Hello Mods, It's been almost a week since my failed activation, and I'm getting a little desperate. Since it seems that my number port was not completed, I'm currently getting charged from Wind Mobile and Public Mobile at the same time - and not able...
I'm looking to upgrade my iPhone. And I just want to confirm in the forum. I can get a Telus phone or unlocked obviously.But want to confirm just aTelus locked phone will work on PM no issues.ThanksThanks
Similar to a lot of posts here. I just signed up earlier today and I am partially ported from Rogers where I am unable to receive incoming calls. I'm able to send/receive text messages and make outgoing calls though. Any help would be appreciated!
I understand people are busy but its seems a bit too long just try to connect with Mod here. is there any way to re-port my number myself or would there be refund on double charge on the mobile services ? i have sent the needed info to Mod seems t...
Is this a known thing where you can't surf for a simple phone number while on the phone talking to someone? Or even sending a text message won't work. Not sure if there is anything specific in the settings that should be entered or checked off, but ...
Lost all calling ability this morning. My account is 2 weeks old and I've paid for 3 months. My port took over a week to complete, then worked for 5 days, but I now have half of a phone. Better than no service at all which is what I had for the first...
Porting my phone two weeks ago, everthing is fine, except i could not reveive phone calls and texts.I have sent email to PM a few days ago, but there still no reply. Also tried to send private to to Mary_M , but still no reply Bty,I have not receiv...
I've been waiting 12 days and still no help at all, my phone number has still not ported over and ive just had to pay another month on my Bell phone bill.... 12 DAYS!!! I now have to change out my SIM cards because I can't receive calls or texts on ...
Please help me check upI don't know how to Send private msg to modIt's been 3 daysWhat's going on?Please someone help me.I'm carry two phones now
Hello,I don't know which mod to best reach out to (hi all :D) or if I should add to a related thread,but with my service, I get data and can call, but my number is unavailable when people call me. Thank you.★*☆
Pls help! I attempted to activate my PM SIM and port my number from Bell last Thursday Nov 17, and was initially unsuccessful (registration failed, email and phone number not recognized by PM system, got 'Invalid SIM' message when I tried the registr...
I ordered two SIM cards on the same day. One arrived on the 14th, but the other still in limbo. Is there any recourse to get a new SIM card and still qualify for the 12GB/90 day deal?
By telephone service stopped working this morning! Text and Data works but incoming or outgoing call do not work (says I do not have a long distance plan). Also, the new 12GB plan did not take in effect for me. ANy help would be greatly appreciated. ...
Hi, I have a pay as you go number from Koodo that I wanted to port over. I activated my account on Saturday (so I have a new number) and I sent a message through the contact page, but there has been no reply. Can someone help me out please. Thanks
I've been stuck in porting limbo since Saturday night--can make outgoing calls but not receive them nor send/receive SMS. Put a support ticket in on Sunday so it's been 4 days now.I get that there's probably still a backlog from the promo's increased...
when I activated my new account and requested a port from Rogers, I gace the wrong Imei number, how can I correct this, pls help......phone not working
Hi there,I'm new to Public mobile, just activated my mom's sim card on Nov 18 with the $40 90-day 12gb promo.I was just checking my credit card transactions, and noticed Public Mobile double charged my credit card.I vaguely remember there was some is...
Hey guys my mom is in the States atm and im wondering if you could help me!We paid for roamng and shes in the states in an area thats supposed to be a covered roaming area. But her phone tells her shehas no service. What should she do? Im going later...
Hello, I've been trying to make a payment for my phone plan and I am unable to do so online. Whenever I put in my credit card information, it says the following: "Sorry, your credit card transaction was denied by your card issuer, so this purchase ...
Looks like many providers have taken a page from Public Mobile and started offering similar promo plans. Thank you PM for starting this wave of more reasonable phone plans. Funny to see how these other providers are just following the footsteps and ...
Only trying this because my PMs haven't been read yet. Which is totally understandable, given the exodus of new PM clients. I activated my SIM on the 20th of November, at around 5 pm. I still have NO service whatsoever. I was able to receive the conf...
My account was ported out a few months ago. Moderator Mary managed to get it back for me(very helpful person). However.... I have been trying to set up auto payment by credit card, but cannot set up online. One month ago Mary shared the messge below...
With so many backlogs and frustrated subscriber, just wondering if PM will be working thru the weekend to try to reduce them. Seems like a sensible idea considering there are so many new subscriber frustrated and feel helpless with their porting and...
When I tried to email Public Phone using Contact Us email, it kept flagging, " your email does not match" so it won't let me send the email.Spoiler
