[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Resolved! Plan Expired
Hi, I need help from a mod please! @CS_Agent can you help me out? I have the "Pick & Pay" with $120 per 90 Days. My paymet due day was today - Aug 6, 2017 - however it did not proces because my credit card on file expired so autonew didn't work. I tr...
Incorrect card charged
Hi,Can a mod please check my credit card which is attached to my account. It seems that a change which was made 2+ months ago was not reflected for autopay. My previous card was charged, not the one which I have setup through self serve. I just went ...
Resolved! Lost my account because I ported my number to another company
I have lost my ability to log in to my account after I ported my phone number to another carrier. I should still be able to log in and manage my account because I have not cancelled it. I still have minutes remaining and I am still on auto pay......
USA Addon not working
I ordered usa addon for text and calling, but it has heen more than one day, and still mot working.Anybody can help?
Re: data usage
Hi, I'm on the public mobile website - when I go to --- Plans & Add Ons --- Data and Add-on Usage the page is blank. There is no chart. Does this mean I have used up all my data?
Transaction History question
Hi, There's a $22 payment credited in my account that I don't know what it's for. Can you please tell me? I attached a copy of the payment on June 20.
Re: Account suspended
My account has been suspended but I can't make a payment to reactivate it. Please help.
Locked and fake
I have a general question. Could a phone be locked to a carrier(ex: Telus), and still be a fake one. If yes, how can we check it.Thanks
Resolved! Lost Phone with Public Mobile Sim
I dropped my phone in a Lake and could not recover it. I have since purchased a new phone and Public Mobile Sim. My question is how do I get my old number back on this new sim Im about to register?
Resolved! System Error
We're currently experiencing connectivity issues. We apologize for the inconvenience. Please try again later. I have been getting this message all day while trying to use data. I have no problem using wifi.Just wondering what's up?Any info?
Resolved! Purchased LD add one but still can't call LD
I purchased a 400min LD add on before my old LD add on was fully used up. Old add on is up, new add on shows on my account under the add ons but I still can't make LD calls.
Resolved! long distance charge with Nanp area
Just called the number 18014684000 and got charged for 7 min, I thought it will be free with public mobile.
Resolved! How do you become a legend
I saw some guy that was a legend.How do you become it.
Resolved! Plan Expired: cannot switch to another plan
Hi @CS_Agent, I need to change my tariff to "days of service" only tariff, basically i just need to keep my phone number and i'd like to pay for it, so i refilled my balance for 25$(plus taxes) for three months, but the button "change on next renewal...
Resolved! New account. Data doesn't work.
I activated a simcard last night, amd ported my number over. Data will not connect onto my phone. I've restarted my phone, double checked that data was purchased, and have filled out the APN fields correctly. Still not able to connect to mobile data....
Having trouble with the self-serve login (Mods needed?)
Hi guys, I'm forgot my password to the self serve login page. When I click forgot my password and fill out the entire section, it says the email has been sent to my email. I've tried it 4 times by now, and everytime it takes 6-12 hours before I get t...
Resolved! DATA USAGE BLOCKED FOR NO REASON - NEED A MOD.
To Mod,Phone was doing fine in the morning, in the afternoon, data on phone randomly got blocked. dont know why..went on acc to check usage and it doesnt say anything....need help.. my acc number is xxxxxxxxxxxxxx thanks. Edited by @imm1304 to remove...
Help: changing a plan is failed
I tried to change my old plan to unlim call province + unlim global SMS + 3gb + bonus. It was an message that it will change on August 4. Then it was strange red inscription in my account kind of "yout account was suspended". But at the end I have sa...
Resolved! ATTN: PUBLIC MOBILE - There is a Bug in Your Manual Payment Page.... Please Fix It!
Here's the deal... I paid my brother's balance the other week, because he was having issues with his credit card. His balance said $123.00 ***for privacy reasons, this is not the actual amount*** and had no indication of GST, so I assumed it was incl...
USA roaming data not working in Boston
Hi, I have just arrived in Boston today and i purchased 250MB of data together with talk and text. While talk and text is working fine, I cannot get any data to work. HELP!!
Re: clarification on messaging mods
Hi i have 12 gb for 3 months but I have reached 12 g in 1 month I use WiFi 80% of the time why have i reached 12gb
Valid credit card no longer being accepted.
For some reason, my credit card, visa with 2 years left on it and plenty of credit, is no longer being accepted for payment and my account was suspended. I tried removing the card and adding it back, but still won't accept it. Please helo
Resolved! Want to change my Credit card for auto pay?
Hello Members, can anyone help how do i chnage my credit card fro auto pay. in manage autopaty option i only see "remove autopay" how do i change the credit card? thanks
Resolved! MMS messages not working
For some reason i'm not able to send or recieve mms messages, with or without a picture.I have looked at other topics with this issue and the fixes did not work for my phone. Data is working on my phone. I have an acer Zest Plus phone. I used to b...
Resolved! locked phone from Bell
Anyone know if you can bring a cell phone locked with Bell. Would it work on Public moblie
THEY HAVE CHARGED ME AGAIN AND AGAIN FOR SERVICE I DON'T HAVE AND HAVENT REFUNDED ME!!!
I HAVE BEEN TRYING TO GET HELP SINCE JULY 24TH THIS SERVICE IS AWFUL AND A SCAM. DO NOT USE IT. i have not topped anything up!!! i was charged the ten dollar activation fee twice. i also was charged for talking which i did not get access to and then ...
I cannot access my voice mail while out of town (no long-distance)
I'm new to this forum and I have a problem. I have a talk only plan but people calling me let messages in the voice mail and I can't retrieve them. So it is completely useless and annoying, since the caller is expecting a reply.I think the problem is...
Problem with 437 area code
I live in Mississauga and my father just got a new phone number with area code 437 in Toronto. I have fall promo plan but I cannot call him. It said I don't have long distance add on and call cannot be completed. I contacted a mod on Wed. he/she s...
Resolved! Activate a new SIM page broken
After I filled in all the info in https://activate.publicmobile.ca/it goes to Step 2 and the page freezes when I try to choose a new number and click Continue.. It got javascript error in Chrome or Firefox.. There is nothing in the Select where I am ...
Porting # from Virgin Mobile taking +16hrs with no service
Hello I have been waiting over 16+ hours and have now no service on either my old provider or on Public Mobile. I have read many different approaches and solutions to this in the community here, can someone point me in the right direction? Many thank...
