[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Resolved! Replying to private messages
Thought I would throw the question out there. Was wondering if you have to log into community to reply to a private message or if you can reply through email. I have email notifications to on, so was wondering if I could simply press reply.
Add-ons
Hello, everyone.If I purchase a 1GB data add-on, and then I exhaust my data and proceed to use up 400MB of the add-on, does that mean that I now have 600MB to use next period or anyone in the future?
Swapping PM SIM for another SIM while abroad
Hi Everyone, I'm in Australia and plan to swap my PM SIM card for an Optus SIM card while I'm here so that I can make calls back home. When I went to activate the new SIM, it gave me the option of using my current PM number... if I do so, will I lose...
Credit Card Billing Issue
I setup my wife to public mobile this morning. However, it wouldn't accept her credit card. It cited issues with the provider of the CC. At that point I figured my CC was accepted for my account so why not just use it instead. So I signed up using th...
can't change my plan
I'm trying to change my plan, I d'ont need data anymore. I tryed to make a change and pay for it, but the system still want the extra money for my old plan to reactivate my acount. I d'ont want to pay 50$ bucks anymore and just need a telephone line
Can I receive or use global text if I am out of Canada?
I am going to Asia soon and I know I cannot receive international calls since PM doesn't support roaming in Asia so I want to know if I am in Asia, can I receive texts and can I text? Thanks
Should i stick with public mobile or telus.
Hi i have 1 line with public that has the $25 talk and text and i have the $60 dollar plan with freedom for $38. I am thinking about combining them both and getting a $60 dollar plan maybe $100 with telus since I will be getting a 30% off. I don't kn...
Resolved! Charged for full plan with options, basic 30 day service started, charged to top off my account.
Hello,I just purchased a sim card today and activated service. I do not know if it was due to ad block being enabled, an issue with something else on my end, or if it was a mistake with the website, but I set up my phone plan to be 90 days, unlimited...
Resolved! does data work Canada wide?
I will be traveling from Vancouver to Montreal and Toronto next month. I am wondering if I can use my data over on the east coast?My current plan is for 90 days and includes:- 12GB Data- Unlimited International Text- Unlimited Provincial TalkI assume...
Resolved! Issue registering credit card
I had issues trying to activate a SIM card as I couldn't get past the credit card payment stage. I tried multiple credit card with different instituions. The Public Mobile moderator team had to help me activate the SIM card using a new number and the...
Resolved! Plan Expired
Hi, I need help from a mod please! @CS_Agent can you help me out? I have the "Pick & Pay" with $120 per 90 Days. My paymet due day was today - Aug 6, 2017 - however it did not proces because my credit card on file expired so autonew didn't work. I tr...
Incorrect card charged
Hi,Can a mod please check my credit card which is attached to my account. It seems that a change which was made 2+ months ago was not reflected for autopay. My previous card was charged, not the one which I have setup through self serve. I just went ...
Resolved! Lost my account because I ported my number to another company
I have lost my ability to log in to my account after I ported my phone number to another carrier. I should still be able to log in and manage my account because I have not cancelled it. I still have minutes remaining and I am still on auto pay......
USA Addon not working
I ordered usa addon for text and calling, but it has heen more than one day, and still mot working.Anybody can help?
Re: data usage
Hi, I'm on the public mobile website - when I go to --- Plans & Add Ons --- Data and Add-on Usage the page is blank. There is no chart. Does this mean I have used up all my data?
Transaction History question
Hi, There's a $22 payment credited in my account that I don't know what it's for. Can you please tell me? I attached a copy of the payment on June 20.
Re: Account suspended
My account has been suspended but I can't make a payment to reactivate it. Please help.
Locked and fake
I have a general question. Could a phone be locked to a carrier(ex: Telus), and still be a fake one. If yes, how can we check it.Thanks
Resolved! Lost Phone with Public Mobile Sim
I dropped my phone in a Lake and could not recover it. I have since purchased a new phone and Public Mobile Sim. My question is how do I get my old number back on this new sim Im about to register?
Resolved! System Error
We're currently experiencing connectivity issues. We apologize for the inconvenience. Please try again later. I have been getting this message all day while trying to use data. I have no problem using wifi.Just wondering what's up?Any info?
Resolved! Purchased LD add one but still can't call LD
I purchased a 400min LD add on before my old LD add on was fully used up. Old add on is up, new add on shows on my account under the add ons but I still can't make LD calls.
Resolved! long distance charge with Nanp area
Just called the number 18014684000 and got charged for 7 min, I thought it will be free with public mobile.
Resolved! How do you become a legend
I saw some guy that was a legend.How do you become it.
Resolved! Plan Expired: cannot switch to another plan
Hi @CS_Agent, I need to change my tariff to "days of service" only tariff, basically i just need to keep my phone number and i'd like to pay for it, so i refilled my balance for 25$(plus taxes) for three months, but the button "change on next renewal...
Resolved! New account. Data doesn't work.
I activated a simcard last night, amd ported my number over. Data will not connect onto my phone. I've restarted my phone, double checked that data was purchased, and have filled out the APN fields correctly. Still not able to connect to mobile data....
Having trouble with the self-serve login (Mods needed?)
Hi guys, I'm forgot my password to the self serve login page. When I click forgot my password and fill out the entire section, it says the email has been sent to my email. I've tried it 4 times by now, and everytime it takes 6-12 hours before I get t...
Resolved! DATA USAGE BLOCKED FOR NO REASON - NEED A MOD.
To Mod,Phone was doing fine in the morning, in the afternoon, data on phone randomly got blocked. dont know why..went on acc to check usage and it doesnt say anything....need help.. my acc number is xxxxxxxxxxxxxx thanks. Edited by @imm1304 to remove...
Help: changing a plan is failed
I tried to change my old plan to unlim call province + unlim global SMS + 3gb + bonus. It was an message that it will change on August 4. Then it was strange red inscription in my account kind of "yout account was suspended". But at the end I have sa...
Resolved! ATTN: PUBLIC MOBILE - There is a Bug in Your Manual Payment Page.... Please Fix It!
Here's the deal... I paid my brother's balance the other week, because he was having issues with his credit card. His balance said $123.00 ***for privacy reasons, this is not the actual amount*** and had no indication of GST, so I assumed it was incl...
USA roaming data not working in Boston
Hi, I have just arrived in Boston today and i purchased 250MB of data together with talk and text. While talk and text is working fine, I cannot get any data to work. HELP!!
