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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Activation Problem?

I activated my PM account two days a go . At first, everything appeared to be going smoothly. I even got an activiation email that said the following: Hello AwesomesauceWe’re excited to have you as a new Public Mobile customer. Here’s some importan...

Port Still Not Completed!!!! One week and counting!!

@Shazia_K @Mary_M @Saray_O @Caroline_D Been a week and still my port has not been completed - only incoming calls/text messages work. Seems to me that there are lots of people requested help with their problem after me and have already been helped! ...

PLEASEEEEEEEEEE HELPPPP

Its been a week that I cannot receive incoming calls. No reply from mods on any platform. What should I do?????????

Missed Text Messages During Deactivation

I had no service for 7 hours today while PM was having issues with my Visa debit card, nonetheless I'm not sure if I missed any text messages while my account was deactivated. How do I push through these text messages?

Port from Rogers but can't receive phone calls or voice messages

Hey Guys/Gals. Anyone have this happen? I Ported from Rogers, it didn't work my first attempt. After sending a message to Public mobile I tried again and it seemed to work. I have my account with PM that lists my old number as my PM number, I can mak...

@MOD's - Day "8" still no service - Any ETA Please?

Stuck with port and sent email to Mod's and opened help desk ticket #. Its day "8" and still waiting, any ETA how long it may take? Do we know which date the MOD's are currently serving? Thanks.

Resolved! Porting problem - Can't send or receive calls and texts, nor can I use data. HELP!

I created a PM account with a new phone number before the promo ended. A few days later, I tried to port my existing number with Virgin mobile to my PM account. The porting was "successful", and my PM account even displays the number I ported over ...

Resolved! Requested my number get ported from Koodo a week ago, still waiting

Hi, I signed up for a plan a week ago (last Thursday). I was an existing Koodo user, so I followed the instructions to create a new number then send an email requesting that my old number get ported. I haven't received a response from that email, and...

Canada Post Lost SIM Card- Purchased November 12

Hello, I purchased a SIM card on November 12 and have not received it yet. The shipping notification has been stuck on In Transit and it's now 8 days past the expected delivery date. Brooke said that I would be shipped a new one but I have yet to h...

Resolved! Iphone 5s Apn settings

Have an iPhone 5s which was originally purchased unlocked from the Apple store and used on Fido without data. Now on Public Mobile calling and texting work but am having issues configuring the Apn settings.Under Cellular > Cellular Data it is only sh...

Resolved! WHY ARE PEOPLE GETTING HELPED WHEN I'VE BEEN WAITING LONGER

@Jeremy_M @Shazia_K @Mary_M @Saray_O @Caroline_DI'VE SEEN PEOPLE GET HELP BEFORE ME AND I HAVE BEEN WAITING LONGER!!!THIS IS THE WORST SUPPORT EXPERIENCE EVERYOU STATED THAT THERE IS HUGE BACKLOG BUT THEN YOU HELP PEOPLE WHO HAVEN'T BEEN WAITING AS L...

PM Services.

Thanks a lot guys. I've moved over 5 people during this promotion.I don't know what just happened but i moved all 5 in less than half hour. After website form which i've done it through the cellphone the calling , messaging and Data was working in th...

Long distance calls

I am currently at province-wide call plan in BC. Can I make a long distance call to Toronto, for example. If yes, how will I be charged? Pay in the next billing cycle? If I travel out of my province, if someone call me, do I get calls?

Resolved! 5th day porting waiting for a response

Filled out self serve request, tweeted and posted on forum and nobody ever responds. Maybe theyou will contact me.Help please

Resolved! 3G data instead of 4G/LTE

I'm a new PM customet switching from Wind. I was wondering why my data is running under 3G instead of 4G. My current phone is the S7 Edge and i tried adding a network access point, but it didnt solve the problem.Name: Public MobileAPN: sp.mb.comProxy...

Promo Plan didn't upgrade after next billing cycle?

My previous plan was the Unlimited Text + Provincial Talk + 6GB for $120. There was a promotion just a couple of weeks ago (Unlimited Text + Provincial Talk + 12GB for $120) I signed up to have my plan changed to that.I switched it, and the "plan det...

Resolved! Resetting my pin but don't have access to old email.

Hello, I would like to reset my 4 digit pin. I know that the "Contact Us" section provides webform for me to email Public Mobile that can help me, but it want me to use the email that I used when I activated this SIM card. That email is no longer in...

My issue has been resolved

Thank you very much @Shazia_K for your help and resolving my issue now I can receive calls and my port has been sorted out. You have been very repsonsive today and cooperative. Thanks again

Resolved! Ipad not sending texts

My wife can't send a text through her Ipad, she just gets a "Not Delivered" message after a few minuets.Anyone have any suggestions.......

Can't receive call after days

I can't receive calls . It says mailbox is full when someone tries to call me. Can someone help me? Thanks

How do I make sure my number is ported to public?

Roger said pm didn't port yet. But my account shows the number.Should I just ask Rogers to cancel and it will auto port to pm??

Resolved! Failed port, should I try switching to a new number? Don't want old number anymore

My wife and I have been waiting a week for our numbers to fully port from Fido. We can't receive calls or SMS on our PM SIMs, so have been continuing to use our Fido SIMs in the meantime, as we still have service there. Howerver, we have moved cities...

Resolved! $40/month talk, text and 4G of data PROMO ACTIVATION

I activated my SIM card on Monday the 21st for the $40/month talk, text and 4G of data. I was told any SIM cards ordered before or on the 16th could activate after the Sunday deadline, due to no mail delivery on Saturdays. But, I noticed I am being...

PM is squatting on my number. CANCEL the port request so I can have my number back!

I attempted to port my number from Telus but it always failed in the app when I tried to verify. After trying this numerous times and failing each time and sending support requests (and getting no response). I gave up and decided to go to another ca...

Port Number Still Incomplete

I ported my Fongo number (VOIP) 4 days ago. I didn't give my IMEI number. So I am assuming that's the problem for why it didn't work? I already messaged a PM Mod with my IMEI number and the number that I want to port over. I am still waiting for a re...

Day 4 - Incomplete Port

I attempted to port from Chatr on the 19th of November. I currently do not have service on either sim cards, but am still paying for both Chatr and Public Mobile! I'm about to enter the next billing cycle on my Chatr account. I've sent private messag...

Third Request,Urgent, Service cut off – need to use my phone!

Please help, I was scheduled to change to the 4 GB data / $120 promo plan. The change didn't work properly. I had a $120 balance and no service. UPDATE: Manually changed to the old $120 / 6 GB / Provincial talk and text plan - my balance is $0.00 and...

Should I just order a new Sim Card?

Looking at My Account, it looks like my port went through and I have the promo plan listed under My Plan.I've been without service from PM for 5 days now and my old Telus sim card has been disconnected, making me unable to send or receive any calls o...

Will My Phone Work on Public Mobile? How to Check For Sure

First and foremost, your phone needs to be unlocked. Then, you would probably proceed to the Get Started page, enter your IMEI number (dialing *#06# on your phone will reveal it), only to receive a message like this:Your device should work on our Net...

IGNORED by CS for 12+ Days - Please Help

I ported my number from chatr last Friday. The port is incomplete. I cannot receive incoming calls. My chatr plan will renew soon , and I do not want to pay for 2 incomplete services.I sent a PM to @Shazia_K on Friday. It has not been acknowledged. I...

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