[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Autopay Failed to Verify Credit Card and Account Suspended
Hello, I tried topping up my payment for the month, but the system tells me it was unable to process my transaction becuase it couldn;t verify my credit card info. I've tried a couple of attempts, but it keeps giving me the same error. Autopay seems ...
Can I make calls in Switzerland with the international add-on?
I am making a trip to Switzerland this wednesday, and need to be able to make calls while I am there to locals. I see a list of countries available with the $15 add on here:https://productioncommunity.publicmobile.ca/t5/Plans-Add-Ons/what-is-the-rate...
Cannot change plan by myself
@Moderator_TeamMy phone # 647-XXX-XXXX, Account# 1000000XXXXXXX [email protected] I try to change my plan as following yesterday, it has been topped up successuful but my plan still the old. The system said "Sorry! We weren't able to process your...
Accidentally Purchased Add-On to Wrong Account
Hi, I have two accounts under my name (one for myself and another one for my mom). I'm traveling to US right now, and I purchased the $20 US roaming add on. The roaming service was not working, and I was panicking as I needed the data right away. ...
Resolved! how to get more details of data usage to figure out why I am almost ran out of data
I am asking this for my wife's Public Mobile account. So, she is very close to be ran out of data limit for this billing cycle, which never happens before. Then I login into her PM account and check the data usage. There is something really strange. ...
Credit Card Charges
Hello,I got the charges on my credit card as below:23Sep17 - $ 44.0726Sep17 - $ 67.80I am unable to understand these amounts.Could you explain please?Thanks,Anand
Payment question
I was due 28.00$ on Oct. 2 and paid (I think). Now it says my account is due 0$ and has 28$ available funds. I'm a little confused, isn't it supposed to say due 28.00$ and available 28.00$ and then on oct. 2 it should say 0$ due and 0$ available. Tha...
Account suspended
Hi, I need assistance in getting my account reactivated. When i try to reactivate it says credit card information cannot be accepted. I have verified with the bank and the credit card has no issues. Thanks in advance for the assistance.
Resolved! Complicated inbetween process of signing up my parents
@Moderator_Team I have tried to set up my parents on a public mobile plan but there were lots of complications on the way and it currently sits as a temporary plan I think but has since ended and I want to fully set them up on a plan as I now have ac...
Resolved! Rogers and Fido waiving unlocking fees on outright device purchases ahead of CRTC deadline
Why not unlock all phones now. Don't wait until Dec. 1st. All companies should start this asap. https://mobilesyrup.com/2017/09/29/rogers-and-fido-waiving-unlocking-fee-outright/
My top up is done and my phone is still not activated
Hey there I did my top up in my account but my phone is still not activated.I have waited for too long like 3 days to activate my phone but my money is spent on the account and it is showing me that the payment is done successfully.But when I call an...
added 200min addon nothing happened. Have 90 day 120plan
A month ago I went to Vancouver and added 200min in the addons category to my existing 90 @120 plan. Nothing happened.. Now it says credit balance $18. Obviously that was the incorrect way to add long distance to my current plan. ANyone know the ...
Resolved! What happens if I try to switch a 90-day back to 30-day?
Sorry if this has been discussed before but my attempts at search were fruitless. I just signed up for service yesterday for 90 days but decided I preferred a 30-day plan instead to trial. What happens if I change try to change my plan now? The syste...
forgot password link in email doesnt work (says the page expired)
1. I clicked on "forgot password"2. filled the secret answers3. took forever to receive the link in my email4. when i click on it (6 minutes after receiving it) it says that the link is expired / sorry / blablabala. rather annoying when you need to ...
Change plans
I have been on a 3 month plan and would like to change it to a one month plan as we are going away for 6 months the end of October. I have a balance enough for the one month plan, but not for the previous 3 month plan and I am unable to do so on my...
Resolved! MMS for Windows 10 - Alcatel Idol S4
Just got new phone. Love it, and can receive and send texts, but can't get MMS set up. Found instructions for Windows 8 (as follows), but my phone doesn't have the WAP boxes. A further post says Windows 10 uses the word "proxy server" and "proxy ...
Frequent Dropped Calls
I recently switched to public mobile and hadn’t received or made any long phones calls until tonight. I experienced drop calls 3 times in fairly rapid succession. My plan is an LTE plan with provincial calling and I’m using an iPhone 8. My LTE and wi...
Resolved! Question
Hey...I have fast question...My mother using Public Mobile...4 months ago she fly for vacation and back few days ago...I try start again but is invalid sim...what's next??? Her number is **********...SIM card number ************...Please Help EDIT: ...
Resolved! Lights on, nobody home
This past week, I noticed that data doesn't seem to work on the SkyTrain around Edmonds/Royal Oak. Signal strength is fine, mobile network state is connected, but data doesn't work at all. It feels like a reconnection with the past on the Wind Mobi...
How to re activate the services
I missed payment due on September 29 .. I have $50 available funds .. How to use this amount to re activate the services ?
Help!!
I forgot my self serve account password and security answer please help me outthank you
Help: I've locked myself out of my account
Hi there, I seem to have locked myself out of my account in the process of trying to reset my password.Now I get this error "Login/UserLockedOut"Any help would be agreatly appreciated.
Resolved! LTE and calls at the same time
hi, recently switched from Fido to public mobile. I notice that while I'm on a call.. my data will switch from lte down to H. is this normal? I don't think this happened when I was with Fido. it would just remain as Lte during a voice call
Conference Call Feature not working
conference call feature was to be included with the unlimited Canada wide calling option.
self serve says unregistared
activated a 30 day plan with talk text and data for $67. Recieved an email indicating the plan is active and self serve is ready to go. can`t log into self serve, plan didn`t activate. Vochures are added on, however pohone will not activate, and ...
Purchased the wrong addon
I think I purchased the USA roaming talk and text for $15 but I actually wanted the talk text and data for $20. Is there any way that I can change this?
Resolved! Adding 30 day plan
The time has come for me to return to the US. My original plan was to dd a 10 day Canada wide and US to carry me through from Oct.4th ( end date of my current 90 day plan ) to Oct. 10th when I cross the border going south. I was a bit dismayed whe...
Resolved! Switching from 30 to 90
I got the 30 day plan to try out 3G, if I decide I like it and want to change to the 90 cycle, will I loose the promotion that I'm on? I know that I can reserve a promotion in the middle of a cycle, but what if the promotion ends and I only want to i...
iPhone 5s Unlock
Hello,I'm looking to see how I can go about getting my phone unlocked. The phone was originally purchased through Koodo but ported over to PM around 1 year ago. I'm currently in Australia (thought my phone was already unlocked) for a few months and ...
