Top up

[Cat_]

I used up my data and I topped  up my account.  Although my payment went through 3-4 days ago, I still can't access my data. Please help!

[will13am]

@Cat_, what did you use the top up for, to buy an addon or to start a new plan immediately?  It is hard to tell.  As already mentioned, addon purchases may not go through on the self serve as there is a major bug in the system.  If you want to renew the plan immediately, it would be best to ask the moderator team to do that for you. 

[passiveegg]

you may have chosen to make your additional data to start from next period. there is an option that begins your data immediately. please do check on your self serve or ask the moderator to make sure. 

[mimmo]

Depending on your plan and needs you might want to ask the mods to renew your plan early instead of buying the addon

[imm1304 · Accepted solution]

Hi @Cat_!

Check in selfserve, the money you topped up is probably sitting as "Available funds".  If not, do you see the data add-on listed under "My Add-ons"?  

The add-on purchasing system in selfserve is broken for the last few days.  If you see your money as available funds in selfserve, just dial 611 and buy the add-on you want using the automated system.  If the money has been used to buy the add-on already and you have no access to data, you will have to send a private message to @CS_Agent to get help.  Provide them with your public mobile number and one of the mods will take a look.  

[Cat_]

I used up my data and I topped  up my account.  Although my payment went through 3-4 days ago, I still can't access my data. Please help!