[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Conference Call Feature not working
conference call feature was to be included with the unlimited Canada wide calling option.
self serve says unregistared
activated a 30 day plan with talk text and data for $67. Recieved an email indicating the plan is active and self serve is ready to go. can`t log into self serve, plan didn`t activate. Vochures are added on, however pohone will not activate, and ...
Purchased the wrong addon
I think I purchased the USA roaming talk and text for $15 but I actually wanted the talk text and data for $20. Is there any way that I can change this?
Resolved! Adding 30 day plan
The time has come for me to return to the US. My original plan was to dd a 10 day Canada wide and US to carry me through from Oct.4th ( end date of my current 90 day plan ) to Oct. 10th when I cross the border going south. I was a bit dismayed whe...
Resolved! Switching from 30 to 90
I got the 30 day plan to try out 3G, if I decide I like it and want to change to the 90 cycle, will I loose the promotion that I'm on? I know that I can reserve a promotion in the middle of a cycle, but what if the promotion ends and I only want to i...
iPhone 5s Unlock
Hello,I'm looking to see how I can go about getting my phone unlocked. The phone was originally purchased through Koodo but ported over to PM around 1 year ago. I'm currently in Australia (thought my phone was already unlocked) for a few months and ...
Fall promotion anniversary - Plan discount
Hi, The fine print says "Stay with us, and save $1 every 30 days after your first year, $2 after your second year, and so on". What does 1 year mean? Is it 360 days or 365 days? Does 1 year anniversary counts after 360 days (Say after 4 renewals of 9...
Resolved! No Data. Bought and paid for 2 days ago 0 used, 0 balance.
As per my title. This is my first day as a skip the dishes courier. My expected earnings on a Friday night in Victoria are $150. I bought my plan online with a credit card 2-3 days ago with an 8$ credit still on my account from my last voucher purcha...
Next Autopay Payment Period
Hi guys, Unfortunately I have used up my 12GB of data. I just purchased a 30 dollar add on. However, I cannot keep doing this. I really need to use data these next two weeks. Is there a mod that can please move my payment period up so I can pay for m...
Maze Alpha
Hi there, I just got this phone https://www.gearbest.com/cell-phones/pp_647665.html?wid=11 However, the network for public mobile isn't showing up. Even tried to add the APN but still no network. Oh...wow, I checked the IMEI number on public mobile's...
Lots of Spam Calls
This just started recently on my PM account but didn't really ever happen on my account when I was will Bell Mobility.I seem to be getting a call every few days from different numbers with the same NPANXX as my own. When I did answer them they were t...
Data not working after plan renewal
I just switched on the 12gb 3g plan (via. auto pay), but data doesn't work at all. There is nothing in data & add on usage tab in my account, but my plan tab showing this:This plan includes: -- 12 + 6GB BONUSat 3G Speed /90 days- 3 Choices with Prov...
Resolved! NEW PM USER
I am a new PM user as of a couple or hours ago. Already I am having trouble. I have been charged twice once for the orginal plan (a plan I never wanted, but there was confusion when switching from computer to phone when activating my account) and the...
changing plans
I had a 90 day plan. It has expired. I am trying to change to a 30 day plan. I have 70 dollars of credit. How do I do this. It does not let me change plans.
Resolved! PM's SMTP Outgoing Server
Hello everyone, I recently joined Public Mobile and I'm trying to setup my work e-mail on my phone. What is PM's outgoing SMTP server? Which port? Thanks!
Resolved! Wife switched from Freedom to PM in June 2017. Trouble/Confusion with self serve
Hi,My wife and I are new to PM, kindly advise if I should be posting in a different forum.As seen below, my wife took the previous promo to switch from Freedom to PM back in June 2017.I guess her first 3 months is up and time for payment when she rea...
Resolved! plan gone in first renewal
i signed up for 6Gb 90 days old plan. my plan gone suddenly after first renewal. Need help
Resolved! SMS Calls and data randomly stopped working this morning
@CS_Agent I haven't been able to make any calls send any sms or use any data this morning.The top bar shows that I'm connected to public mobile and that I have a 4G connection but it doesnt work. I've already tried rebooting my phone, verifying my ap...
Over charged
I m over charged my plan is 90 dollars for 3 months and I use to pay that all the time but last time on June 30 2017 they charge me 100.03 dollars and this month they again charge me 103.48. How can i get back the over charged amount of 23.51. Thx...
Data stopped working
I live in ontario. I have global texting and canadawide calling. I also have 18gb data for 90 days. I came to alberta for a weeklong course. My mobile data worked for a day no problem. Now suddenly even when i turn on the data, it shows it is on, but...
New Plans (Sept 2017) 3G vs 4G LTE
I love the fact that you can now choose from as little as 500MB, however I'm not overly clear on the 3G and 4G part.Just curious however, if I change to 4G LTE plan (Im still on older pricing/plans) where I'd save $3.. my concern is what if I'm in a...
Resolved! Data add on Not giving me what I paid for
Paid for 2 g of data and it's only showing up as 1. ? Why is that
Amount of Data I'll need & 3G vs 4G LTE Network
Hello everyone, I am looking to make the switch from Rogers to PM very soon and I have a few questions that I'm hoping can be answered here. Currently I have the Rogers Pay as U go prepaid service which is set to expire Oct 30, 2017 and I haven't fou...
My phone won't receive calls
I recently created an account with Public mobile and activated my number yet I realise now that I am not able to receive calls. I do receive texts. I can perform calls. This is highly frustrating and I need help ASAP. Why can I not receive calls? Is ...
No LTE in iPhone 6
Hi, I just switched to Public Mobile from Freedom. I have an unlocked iPhone 6, but cannot seem to get LTE. I just shows 3G but when I open Safari it can't load anything. In Settings > Mobile Data > Mobile Data Options > Mobile Data Network, only the...
Having problem with phone, forgot email for self serve
Hi! I am having problems with my phone but I can't remember what email I set my self serve account under to see what is going on. When I enter the email that I think I used in the forgot your password screen it says it can't vaildate my address. How ...
ALCATEL GO FLIP not found in Compatibility check ?? Please ASAP !
I'm trying to get service before I start my job.I have a Telus Prepaid Alcatel Go Flip (4044v) phone (was used with koodo).Since Telus operates Public Mobile, I thought my phone should be fine.But when I do the check, it can't find it ??? Can anyone ...
Resolved! Re: What is PUK code? Where do I get the PUK code?
i am new to PUblic mobile please send me my puck code or tell me what to do ,how to get one
ANY OPTION FOR RINGBACK MUSIC TONE ?
ANY OPTION FOR RINGBACK MUSIC TONEsome companys offring ring tone when some one call if paid option ?
Resolved! Phone Keeps Losing Data Connection
My oneplus one (Using recommended APN settings), frequently loses the ability to connect to data service. Texting and calling work fine (it drops to 3g and then comes back to LTE when calling). A reboot usually fixes the problem for a couple hours, b...
