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URGENT - talk plan got cut off??

alicex
Great Neighbour / Super Voisin

Hi,

 

I have made no changes to my phone plan and it was working fine this morning, but when i just tried to make a call just now it said "no talk plan". Please inform ASAP as i have to make an urgent call.

 

Thanks.

 

Alice

6 REPLIES 6

@alicex

I hope this has been taken care of by now.

If you are still stuck you can always use a VOIP app like fongo or hangouts to make your call using data or WiFi?

alicex
Great Neighbour / Super Voisin

Thank you so much!! That helps a lot !

@alicex, that expired line is probably the same as what I have on mine meaning the Promo plan you have is no longer offered and they put an expired tag to it.  Very misleading. 

You will need to message a MOD for assistance, click on this link Moderator Team
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I am happy to help, but I am not a Customer Support Agent please do not include any personal info in a message to me. Click HERE to create a trouble ticket through SIMon the Chatbot *

alicex
Great Neighbour / Super Voisin

But my data is still working...

alicex
Great Neighbour / Super Voisin

Hmm it does have a line that says "expired". How do i renew?

Taekgun
Deputy Mayor / Adjoint au Maire

@alicex

 

Did you just pass your renewal date with your plan?  In self-serve, does your plan show active or suspended?

 

We need a bit more info to be able to point you in the right direction.

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