Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I know this point has been talked about a lot but I recently read this article: http://mobilesyrup.com/2017/05/02/telus-voice-over-lte-volte-ontario/ Does that mean we now have VOLTE? I know it's the same network, should we not be able to use it? If ...
I get notices but I cannot figure out how to change the credit or bank account on the phone payment. My phone dies and its a life line for me. How do I change the credit and why does auto pay not work? I lost 2000$ in business today because autopa...
Hi all - I purchased a 10 day plan, 500MB of data and unlimited text, but it appears that when using data I'm using rollover from my previous add on purchase. Can anyone offer any insight as to this? Thanks
I ran out of data for the rest of my cycle and I would like to know how to refill it?Also, alternatively I tried going to the 4gb plan promotion but it's not selecting. Is It over?
Just want to make sure I am understanding the pricing online...Under the Unlimited Text feature there are only two options 'global' and 'No text'. My assumption is then that if I dont select these that the option is I have unlimited Canada-wide text...
Hi,Traveling to the U.S., want to have cell access there. I am a Pick and Pay customer. Even with a credit balance, the phone will not work, correct? (Receive calls, text, data) and simply deduct from my account ... I need to have an add-on for U.S...
So my US Roaming addon expired today, and sure enough I can't recieve SMS. I can send it but can't recieve it so it has to be related. Does anyone know a fix?
Long story short, I just became a public mobile customer and I added a 200 minute booster to my province-wide plan. I thought this would include international calling (to the 18 countries), but now I'm thinking that it's US-only. The wording on the s...
hello! i am going to the states in a few weeks and i have some questions about if/how my phone will work when i am down there, as well as about the add on plans that are available. I have tried looking up some of this info, but i am still unclear. ...
Per your replied above 'Best way to get puk code is from your sim provider toll free number" Where can I get the 1800 # I tried everything nothing is working.
I had paid to add on my plan and to change my plan however it won't reactivate my planCan someone help me getting my account reactivated
I recieved a sms saying a friend left PM. I checked teh my rewards section and compared the PM List with my manual list and all both contain the same numbers. I am assuming that it should have been a number added vs a number removed, but i am not s...
I saw this website https://www.knowroaming.com where you can roam in other country's. Has anyone tried this. Since public doesn't have roaming to other country's and i travel a lot.
For the last 24 hours plus I have had no service on My IPhone 6.The problem seems to have started after receiving a Carrier Setting update last night (June 9), but that may just be a coincidence.I have updated all settings and software still, NO SERV...
Hi, my MMS is not working on my s7. I believe that I have the APN correct but I can't receive photos. Any help would be appreciated.Textra settings:https://i.imgur.com/owCAN0v.pngPhone settings:https://i.imgur.com/Ffx7Rhv.jpg
Signed up for auto pay since started with public mobile but received no rewards at all??
I am having issues with my phone I paid it now it says I have 14$ extra and I have no service. Help @Moderator!
HiI was wondering if someone can help me regarding US roaming. I have an unlocked phone from US T-Mobile. If I don't take 10 day US roaming plan, will my phone still work in the US as needed for talk, text and data since public mobile may change to T...
I just changed my phone number to an Alberta one from an Ontario one last night, and I didn't check it last night, but this morning when I had to use mobile data, it was no longer working. Is it simply going to take time for it to kick in or somethin...
Good Day All! I usually purchase the pre-set priced vouchers, and didn't realize for the longest time you can pay directly into your account w/ a "Real Time Voucher" purchase! In any case, I wasn't sure if the locaiton here in Cambridge, ON that I al...
I am using galaxy s7 from last 5 days I have a issue making calls . When I dail a number it remains quite and doesn't go through and then disconnect after little while by itself, without connecting . Then I have to restart the phone all time then it ...
Hi there, I recently changed plan for a 10 day plan with 500 MB of data and unlimited provincial talk. The payment went through and the data is seemingly working. However, I can not receive or emit call, even in my own province. When I try to call s...
I just want to share what I experienced. good to PM I and my wife went to buntzen lake two days ago. In parking lot there, my wife, who uses Telus in iPhone 6S, tried to call to her friend in order to confirm when she arrives there. Unfortunatedly, ...
Since I'm joining next month again I just wanted to know what's the difference between telus and public mobile.
My account was due today and I was having issues with my credit card since the bank changed my card. I finally used my visa debit to pay. It took my funds but it says my account is expired. Its the 12g promo plan.
If i transfer my number to a different provider in the middle of the month what happens to the money that I paid for the current month.
There needs to be better customer service, an online self-serve company is a great idea, however there are situations like mine where people need real-time support and we can't get it. I missed a*** phone screen because for absolutely no reason, (wha...
So since when can you not change your plan after your plan expires? Currently on a grandfathered plan, so the system does not allow me to change it online. Called 611 to change my plan and make a payment and the operator told me that because my plan ...
Hi, I purchased the wrong data add-on by mistake: "US Roaming - 250 MB Data/Itinérance É-U - 250 Mo". Indeed, I live in Canada and I cannot use it. Is it possible to have those funds transfered back to my account so that I can purchase a different ad...
Help get my account it says its disabled
