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Password reset problems

h3ccubu5
Good Citizen / Bon Citoyen

My son's autopay stopped working so he has no service. He's also forgotten his password so is locked out of his account. 

The password reset is useless as there is a many hour delay on receipt and has it a short time expiry window. These emails all seem to arrive in the middle of the night or early in the morning and he keeps missing them.

I'm at a loss as to how to help him solve this problem...

 

 

1 REPLY 1

CS_Agent
Customer Support Agent

Hi h3ccubu5,

 

I just sent you a private message please read it, and then get back to me.

 

Thank you!

Gregory

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