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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! New user, can't send or receive text messages

Activated my Public account yesterday, and ported in my old phone number from my old provider. Data and phone calls and apps have all worked right away, but I'm unable to send or receive any text messages, and I can't locate anything which tells me i...

No phone service on iPhone 8

Hi. We’re all registered with Public Mobile and Public Mobile shows up in settings. However, there is no data or phone service and the existing mobile number is still functioning with Telus on an old phone. How can we use our new iPhone 8 with our...

Resolved! Loyalty rewards

I signed up for Public Mobile on November 9, 2016 on a 90 day plan.On Nov 4, 2017 I did not receive my loyalty rewards. On my next renewal on Feb 1, 2018 , can I expect $3 (for Feb, Mar and Apr) PLUS $3 (for Nov, Dec and Jan)? Or at the very least, $...

US Roaming Bundle Rarely Works.

Hi there,I travel to the US quite often - when I go down, the data and cell phone service either works sporadically or not at all. I have put quite a bit of money into the roaming packages, and if the service doesn't improve, I am going to have to sw...

Went from 90 to 30 day . GOT Canada calling wide calling plan was changed But when dialing local

Says no long distant purchased

Resolved! Self-service renewal feature ETA?

Hello, I'm sorry if this has come up before, I tried to use the search for this and my exact question didn't come up. Is there anything in the works for allowing users to manually renew their plans through the self service area of the site? I go thr...

Resolved! new password doesnt work

seven minutes ago i received an email for my new password when i clicked on the link it brought o me a page that saysSorry, this page has a time limit which has expired.Please re-enter the old and new passwords and try again. what am i supposed to d...

$35 Plan but how come it said "no calling option".

I set up the account and choose the plan $35, assume that it has unlimited calling and texting, plus 1 G data. But I tried to make a phone call and it said "no calling option". How come?

Resolved! Password reset request for forgotten password.

@CS_Agent Please assist with getting my password reset - email on the account is xxxxxxx@gmail.com

Area code 437 trouble

Friend got new line with area code 437, its a Toronto area code, I can text it no problem but says I need long distance add-on to call it?

Congratulations to mimmo_L on reaching 3000 bravos!

@mimmoCongrats on being the 10th member to join the 3000 bravo club! Here's to the next 3000! At the rate you're going lately, I'm sure you'll get there before me.

Problems with payment

Hi. I got an sms saying that my plan did not renew because there was no payment. I went online to update my credit cart and couldn't. The system said that there is a problem with the card (I called my bank and everything is ok). I tried to put other ...

My entire family can’t make/receive calls and my daughters data hasn’t worked in weeks.

Trying to log into my account/DO NO REMEMBER MY USERNAM AND PASSWORD

Please help

Getting started and porting old number from Rogers

Just wanted to say how easy and efficent getting started and setup was . More than pleased. It's the only cellphone provider that I cold find for my parents that only know the world of phoning. Texting and data are not in their world .

Plan change

Hi There, I just recently signed up for the first time, I selected a 90 day plan but didnt realize the full amount of data had to be split over the 3 months, i made the mistake of thinking it was that amount each month. example I selected 6gb but i t...

Payment won't go through

I was on Autopay but my payment didn't go through. I have checked with the credit card company and confirmed all the information was accurate and there is enough money. Still when I select to make my payment it says to contact my CC.

My due date is 14 decembre and I was charged on 4th december

Hello, I don't know what happened but I was supposed to be charged the 14 decembre like my account information says and my credit card was charged with 120.72$ by Public Mobile on the last 4th december. Plus with my rewards I should be charged 105$ f...

Resolved! Changed plan, went from 126 to 90 / 3-months.

I thought I would check to see if changing plans would save me some change. Am paying 126 / 90 days.Went from:- 3 Choices with Provincial Talk- 3 GB Data- Unlimited Canada-wide Talk- Unlimited International TextTo the following for 90 / 90:- 3 Choice...

"Recruiting" for Public Mobile!

In light of @mimmo's topic, I thought I would also reach out and encourage the community to engage in a bit of productive discussion! When you're telling friends and family about your Public Mobile plans (as we all know you do, don't even try and hid...

@moderator_team

I cannot access my PM account as I do not remember the password or the security question. I have requested to have the email for resetting the password sent to me. But it never gets sent. This process is quite ridiculous.

Keeping my number while traveling

Hello, It has been under 90 days since I began traveling, so I still have a working number (aka if I call, it redirects to voicemail). However, I will be traveling longer and was wondering whether it would be possible to prevent the number from expir...

When have you found yourself posting???

Hey comminity, thought it would be fun if people would share their interesting situations on when you have found yourselves posting /browsing the community, especially when you shouldn't be. ( no texting and driving stories please) Mine was yeste...

payment vouchers

So I was having issues getting my phone activated with PM last month, due to it not wanting to let my credit card go through. That's all handled, but in the process I bought $160 worth of payment vouchers. I just got hubby signed up, and was gonna us...

Resolved! plan didn't renew? no data!

@CS_Agentsent a PM but wanted to post this here too!Seems like my plan has not renewed, and I have no data today (because I used up my full 12gb from the previous 90 days) - is there something wrong with renewals again?@Shazia_K@Mary_M

Login Disabled, No Cellular Service

Hi @CS_Agent This morning, I noticed I had no cellular service. I then tried to login to my self serve and got a "Login Disabled" message. I have no idea what's going on?!? I feel like my number got hijacked in some sort of porting gone wrong. I need...

Payment

I have been charged twice for my first month.. and I find it very confusing trying to get this straightened out..

SMS stopped working this morning (no US roaming plan at all)

This morning my gf's phone (on PM) indicated that it couldn't send messages (Samsung Galaxy S6). However I would recv every copy of text even tho her phone said it didnt send. When I sent her a message, my phone indicates it sends fine, but her pho...

Resolved! Porting number

Hi. I port my number to public mobile, it worked fine, but I got this Sms: Public Mobile here: To complete your request to move to Public Mobile please go to Publicmobile.ca, click Contact us and complete the SIM & Activation online form. Please ens...

Resolved! Help? plan didn't renew

Yesterday I changed my 2 plans...One renewed properly and the other didn't...Say when I look at make a payment it says I have $12 available and it says I don't owe anything but it sayd my plan id expire and my phone is not working...Both plans are on...

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