[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Resolved! Problem with payment charged twice
I've paid the bill twice, how do I get the chargeback?
iPhone problem with data
I created huge word document on my iPhone 7 via MS Word app. When I tried to open it and to add some changes, I saw Word was unable to read the document. It may be corrupt. My colleague on job said that I had to apply recovery word tool from Microsof...
No Service
Am disappointed in Public Mobile. I was approached last week Saturday by a young woman regarding a promotion on Bathurst- Toronto. I figured that am the best client since my Rogers phone plan is expiring next week. The deal was for me to try your ser...
Suggestion thread: ideas, changes, features
PM closed the Public Lab in Feb 2018 for reasons explained in this thread. In summary: PM always welcomes new ideas and suggestions but decided (after much discussion) that the Public Lab wasn't really the best way to interact with and respond to th...
Koodo now has an Extra Large tab
I was browsing the Koodo website and noticed that there is now an Extra Large tab. Previously there were only small, medium and large.
Received wrong promotion
Hi AllOn the weekend there was a flash sale $10 promotion which I did not want as the $20 promotion is better than the flash sale. I told the Walmart employees I wanted the $20 promotion obviously that is better but I noticed in my account I only got...
Phone locked me out and I can't retrieve PUK
Locked me out while trying to set a PIN for unlock.
Given a number already in use
I recently purchased and activated a phone at walmart. The number i was assigned was still attached to a prepaid rogers phone. I don't get my texts at times and I'm pretty pissed off at the trouble it's causing me, for work in particular. How do i ch...
Resolved! Want to change my email address because my mail address has been blocked!!!
My service got over on 27th May 2018 and i am not able to renew my plan or add my Credit/debit card. I want to renew the plan as fast as possible please help!
I don't even know what is going on anymore.
First, PM fails to honor my community rewards from April. Then, they start sending me surveys asking me why I left. Now, they even lock me out of my own account. I tried logging in as normal and gets denied. Tried changing my password, and gets denie...
Resolved! Is activate.publicmobile.ca down?
Just got a new SIM card and I need to activate it. https://activate.publicmobile.ca/ keeps timing out for me, across different browsers and devices. Is the website down, and is there an expected time before it's back online? Thanks!
I have forgotten my password
Hello Thank you for your time in reading this, my issue is I'm having trouble setting up my email, the direction do not match my setting on my phone and I have forgotten my password, can you please help or know someone one, Thank you, carolyn The ...
Re: UNLOCKED BlackBerry Z10 STL100-3
I have created my account, my cell number from other carrier has been transferred over, paid for service, account active, blackberry z10 message "SIM NOT DETECTED" Tried the tape, tried all other suggestions, inserted the sim card in friends phone an...
Switched from iphone to LG5 - can't access data
I switched my PM sim card from my iphone to an LG5. But my data isn't working on my LG5 now. I set up the Access Point info as per PM android APN specs (see print screen below/attached) and have re-started as well as turned off and restarted it sever...
Payment
How do I make sure my paument activated my plan properly I put my 40 dollars voucher on my account and it still says my plan expires may 30 2018 that doesn't make sense???
Resolved! Autopay
Why hasnt autopay taken payment?
Resolved! issues with service?
Hi all,I am reposting with new information based on Community memebers troublshooting. I recently had to replace my phone, I have the same number, plan, SIM.For some reason for the last two days Ive had limited service but mostly no service at all. B...
Resolved! OnePlus is the Public Mobile of phone hardware
Hey folks, Okay, so in my humble opinion, I think that OnePlus is to phone hardware what Public Mobile is to Canadian service providers. Let me explain why I think this with a comparison table: CategoryPublic MobileOnePlusPre-paidPM only offers pre-...
Resolved! How do I unlock my phone?
I am traveling in Europe and want to use a local SIM card. I’m a Public Mobile customer and have an iPhone 5s locked to Telus system. Can anyone help me?
Can I have a refund if I do prepaid and want to switch to Fido?
I want to switch to Fido. But I set up autopay at PM. I paid next 90 days for $120 mid May. If i switch to fido saying end of May, can i get refund??
how to get my money back
I registered this past sunday with public mobile, May 27. Brand new sim card, paid for a $30 plan but it would not activate my cell phone. Told me my phone would not work on the network and this is after i had checked the IMEI to see if it would. At ...
Issue with Service?
Hi all,I recently had to replace my phone, I have the same number, plan, SIM.For some reason for the last two days Ive had limited service but mostly no service at all. Is anyone else having this issue? Thanks in advance
Resolved! Well this was new to me...
So, I've been here at Public Mobile for almost 2 years nows. Started on a 30 day plan, province wide calling, with global texting, and 1 GB of 4G Data. $42/30 day. What a steal! Decided I was in love with the service, upgraded to 90 day plan, with...
Self serve help
Cannot log in to my sons account says email not recognized
Got an email for a survey as a follow up asking my why I left. I haven't left!
I am a little concerned as I got an email asking me if I would complete a survey about why I left Public Mobile, I haven't left (and I don't plan on it) My account still appears to be active and so does my service (thankfully!) Just a heads up, and m...
Is PM trying to kick me off their network?
The last time I checked, I was still with PM.Will they prevent me from renewing my plan the next time around?Are they emailing this to me in advance?
Resolved! Changing plans mid-plan
Hi there,My plan just renewed (I am on autopay) but I was hoping to change it and ran out of time. The package is exactly the same price but it has different features. When I pick my new plan, it says I have to pay the full amount or wait until my ...
Resolved! Transfer my public mobile number to Fido
Hello, fido is trying to get my current public mobile number but since my public mobile account ended, the process cant be done. can you please help?
Network Locked SIM card inserted.
Last year I purchased a new in box phone that was unlocked.Ordered a new public mobile sim and replaced my s2 on my grandfathered PM acct. I'm gifting this phone to my son who's on Virgin.We purchased a new sim and plugged it in the phone.We now get ...
web on usage bill
Web is being billed on a daily basis and affecting my 50 minute phone usage. Any way of stopping this? This phone is only being used to phone and not to access web. Will turning on internet in house stop the web charges. Also I signed up for autopa...
