Get Support

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

ACTIVATION BLUES - hope for the best, plan for the worst

Title says it all. To all activating the promo plan with, or without transferring your number, PLEASE PLAN FOR THE WORST, while hoping for the best. The best: activation and port-in completes within 24 hours without moderator intervention THE WORST: ...

suggestion for pm about sim card

i heared about pm sim card was free in the begining however becauase of free there are a big waster of not using it. so somehow it costs 5 dollar plus tax for all new customers i feel it is not fair we just lose that opporturity beasue someone waste ...

Unable to send SMS. Incomming just fine.

My account was activated last week. Everything works just fine except this morning I found that I am unable to send SMS out. When I have tried to send any SMS to a local number I have got the message - Failed to send message Review message and try ag...

Resolved! On my 4th days, number is still not ported. No response from any private message.

The porting process started on saturday morning, and still the number has not been ported. My current phone provider (virgin) has put the number as out of service, but the phone number hasn't make it to my sim card. I've read the forum, send private ...

Resolved! sim card rebate

After i activate my sim card, can i have rebate sim card fee right now ? i saw my friend he send a email to rebate@publicmobile.ca and get the money back. is that true ?

SIM card - Shipping Times

My original faulty SIM card was ordered October 27th, shipped on October 28th and received on November 1st. A total of 2 business days from order date. I had to order a replacement card on November 5th, and it has YET to be shipped. I don't even kno...

Switched from Koodo: cannot use hotspot / tether

Hi everyone, I just switched from Koodo with the 12gb 90 days plan. Ever since I'm unable to tether data to another device. Voice, MMS and Data works great from the phone itself but whenever I try to use data (with hotspot) from my laptop, tablet, de...

Samsung also prefered to be quite about problems, PM should do better

Hi all.... not having any serious problems ( still have to wait for 2 upcoming plan renewals within this week to see ) but one thing i would like to mention here: Samsung prefered to leave its customers in the dark about issues although many knew abo...

There should be a hold on tagging mods

I think some people are going overboard with tagging the mods when in the first post, the person said they already PM'ed them and opened a support case. Every time you tag the mods I believe you are just adding to the backlog of them trying to wade ...

Resolved! Day 4 of no incoming calls

I don't really know what else to do here. I ported my number in 4 days ago and my incoming calls are still not working. I've e-mailed the mods, PM'ed them, created threads here and tagged them and reached out to them on twitter. Absolutely no res...

Resolved! Ported from chatr but unable to receive calls - please help!!

I moved from Chatr to PM today morning. I got the confirmation on self serve that number porting has been processed sucessfully. However, it appears to me that number is still active with Chatr and porting was not completed. I am able to make outgoi...

Resolved! Voice mail setup

Hi, My wife and I switched from Rogers double expensive, yet 1/4th data plan to this this awesome deal. Everything looks ok expcet VM. I wanted to call voice mail, it is not working. I saw a reply for the same question and I tried speed dialing '1', ...

can't login

I'm getting this error and can't go further: Generic ErrorOh no!It looks like something went wrong, but don’t panic.Log out and then log back in again to continue. Or return to the Login Page.

Network Reception

I just ported my number from Wind to PM.However I dont see much difference from Wind network coverage to PM network coverage. Both are bad at some areas...!! I thought PM would be better then Wind. Any suggestion that could improve my network recepti...

international text

anybody try to send a text message outside of canada. i did try to send the text back home however it does not work i can receive the international text but not send out anyboby have any clue what is wrong with it?

Plan Switch Failed and My Account is suspended.

Hi, I really need your help on this. My plan supposed to be switched to the new 12GB promotion plan on my next renewal date which is Nov 8, 2016 but it turned into that my account has been suspended. I logged in to my account and topped up another $1...

Resolved! Porting from Wind

Hello, I am new to PM and I just ported in from Wind yesterday.Do I need to call them to cancel my Wind account or it will be automatically cancelled? Thanks.

Resolved! SIM not received

Hi there,I ordered a SIM card more than 2 weeks ago and received the shipment notice the very next day. However, it has been more than 2 weeks and I have yet to receive a tracking number or the SIM card. I have e-mailed PM about this after 7 business...

Porting Issue - No Incoming Calls

I tried to port over my old Cityfone number to Public Mobile on Friday, but I cannot recieve incoming calls. I sent an e-mail form on Friday and PM'd a mod (Mary_M) on Sunday morning with the information requeseted (old account, SIM number, IMEI) Ple...

plan change issue

HelloI need help switching to the new fall 2016 promo I did click on plan change prior to renewal but it went back to the old plan can someone please help me switch my plan my account number is

Resolved! My number is still not ported

Hi, I switched to PM late last week and my number is still not fully ported. I can call, send sms and use data but no incoming calls or texts; they all go straight back to my chatr SIM. I already provided the information when activating my account bu...

Incomplete Port from Rogers

Hey all I just ported my number over from Rogers. I'd thought the activation didn't work at first because it told me "Your activation request has failed. Please contact Public Mobile for help." I was going to continue trying tmw and troubleshoot it. ...

Calls going straight to voicemail

Just ported over a few days ago. Everything seems to be ok but occasional I'll have a voicemail show up without any missed calls show. Is this a known issue?

Resolved! Dealing with Multiple Numbers in 1 Account

Hey guys, So i've read posts that we can't have 1 account with all the numbers but what i'm curious about now is that when I transfer multiple numbers from 1 account over, would there be any issues or anything I need to do before hand? I'm asking mo...

Can not access my account

Hello, I ordered the sim card and activated it later. The money for the plan also has been charged. The problem is that it's been charged for the wrong plan and I can not access my account, I did try to restore the password through the email. But it...

my plan did not get switch over to the fall promo plan - please help

Issue: I had changed my phone plan to this 4GB / $40 plan promo two week ago. My current plan recently ends like 2-3 days ago; however, with my auto-pay renewal, the system did not update to the new 4GB / $40 plan promo. What should I do? Please help...

Can I cancel a plan activation?

.

Let's Reduce Clutter and Improve Quality

Hi All, Over the last couple of weeks, I've seen a reduction in the quality of posts and an increase in posts for the sake of posting. Too often I'll see the same answer repeated over and over and moderators being tagged way too quickly. The communit...

Grandfathered plan -> New 90 day promo

Hi All I just want to tell you about my experience. I was on a grandfathered plan $25 canada wide plan. I just recently switched to the new fall promo plan by calling the support agents who informed me that i would lose call centre support (which i...

The good stuff

Hi Everyone,I'm really sorry to see new members having problems with activations and number ports. I know it can be incredibly frustrating! Thanks for being patient and coming over to PM. But you know, you joined PM for a reason - probably to tak...

Community

Forum Posts