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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Need a bigger sim now...

My son is switching from his dad's old busted iPhone 4s up to a old busted Nexus 6p. The 4s used a tiny little size for the sim. The Nexus 6p seems to use one size larger. Do I need to order a new sim to get the phone working? And how can I transfer ...

Resolved! Missing data?

I have the $30 500MB 3g plan, but I only had 200MB available to me this month. Why was the other 300MB missing from my account?

Can’t receive calls or send text

I am not able to send text or receive calls since I ported my number on Wednesday 3 pm how can I resolve this

Resolved! Scam calls not appearing in history of calls received

I have been receiving a lot of scam calls from unassigned area codes, 1800 numbers, as well as foreign country codes in recent weeks. I have never answered to any of them. However, I just checked my usage history to see the scam phone numbers and th...

reset password

Hi there,I am able to reset a new password but when go to login with new password message keep telling me sorry your login attempt fail. I have tried in last 3 days to do this I am just trying to update my new CC number. Just allow me to login. Wh...

Ordered number from the website with no update.

Hi, I have ordered number (sim-card) from the website with no update for last couple days already. I have no idea if it was sent or is it en route. Is there any update on that or how i can confirm it was sent? I am thinking about buying it myself but...

Resolved! Reset password link expired after 40 mins?

I need to reset my password on my account, and when i finally got the email and clicked the link, it said that the link was expired. Only 40 mins went by since I received the email and then clicked on the link. Help!

Data add-on not working

I purchased a 200MB data add-on for $10 and it still hasn’t been activated.

How to view latest Bill Statement and usage for those billing cycles?

New to PM. Recently completed my 1st 3 month billing cycle so I would like to go and see a Bill statement for that 3 month period with all my usage so I can see how much i used. How come there is no View Last Bill, or a PDF bill option anywhere on th...

Resolved! us 1g data roaming is not available

It is my first attempt to buy but there is not an option like that ? Is it not offered anymore ?Thanks

I left Public Mobile and I regret it

I was on the 90 day/$120/12gb plan and got lured to Fido with the 10gb/$60 plan. Aside from a bunch of small hidden fees, my coverage is absolute trash, and I'm in downtown Toronto. Dead spots all throughout the Path, no service in my gym, poor servi...

Resolved! Data plans

Hi,When I signed up I tought i was getting 4gb/month, but looking at my online usage it appears like its for the 90 day period?1GB Welcome Referral Add-On1234.320210.3201024Active3GB at 3G Speed /90 Days30722670.993401.007Active

Lost phone

I've lost my phone. I'm trying to login to the self serve portal to report thist but I'm getting this message. "ForgotPassword/LoginUnsuccessfulUser_LoginDisabled" Can someone help me please?

New to Public Mobile!

Good morning everyone! I am brand-spanking-new to p.m. I just signed up a couple hours ago and it was so easy to do. I switch over from Telus Mobility. Since p.m. runs on the Telus Network I did not have to unlock my phone which was a great money sav...

Add-on with 400 minutes of international long distance talk - still getting notification

Hi there, Today I added a 400 minute international long distance talk plan. Trying to make a phone call to Ireland but I am still receiving the notification that this service is not enabled. Wondering if anything can be done about this. Herman

Resolved! No data

I am saddened with no data after my renewal

Zenfone 4 not receiving data on a new setup

my zenfone 4 is not getting data. I just did a set up on this new phone and get wifi, cellular connection but no data ?

Re: Network Outage?

Although Telus has good coverage across Canada. But I am facing weird issue. My cellphone (iphone 6S) shows NO SERVICE (at least twice a day). I have this phone for one year. There is nothing wrong with the device. I tried other providers and never ...

US roaming talk only for $8.00

it appears that add is on twice. How do I get this corrected. It should only be one add on for $8.00 effective Feb14/18.

Resolved! best way to port a number over from koodo prepaid?

Im new to public mobile and tried porting my number over from my active koodo account but it wont let me any sugestions?

can't login, autopay not working

I've tried resetting password a couple of times but no notification comes to my email. What should I do?

How to port number from Public Mobile?

Hi,I want to port my number from Public Mobile to Rogers. Public Mobile account is currently suspended/inactive as I have been on vacation and didn't want to renew my plan (had issues with reception, which is why I am trying Rogers again).Is it possi...

Long Distance roaming in Canada

I spend most of my time between Vancouver and Toronto. If I set up a Toronto number and have Canada wide long distance package, will I be charged long distance when I use my phone number in Vancouver?

Activated New Plan and got charged twice

Hello,New public mobile user. So I activated my SIM today and everything went on smoothly. However, I forgot to add the texting to my phone. So the message went in and told me about it, so I instally went to self-serve and changed my plan to the one ...

is koodo's taking over public mobile?

autopay not working

I have been using the autopay service since I started using Public Mobile due to the savings it gives me. However, it stopped working now. I suspect this is because I renewed my creditcard because it has expired. But I could not find out how to chang...

Can I start a new plan before the end of the month?

I have purchased 30 day plan for my girlfriend, but she is staying in Canada longer than we expected, and she already used up all her data, so I wanted to get more data for her phone. But if I purchase additional 1GB data for $30, her phone plan ends...

Resolved! Account suspended

Hi,Is there any survivor at PM there? It has been 4 hours since I have sent a message requesting my account to be active. Wake up PM... help.

US add on required?

If I already have the US talk and text plan, do I still need to purchase the US roaming add on for when I travel to th US? Thanks.

Phone isnt working even though payment went through

Hi, if anyone knows why the auto payment doesnt work and when i manually added the money in through the website it still doesnt work but says the money is in the account. But when i call *611 and try to add the money it says it doesnt work and the b...

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