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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

my phone thinks it in the US...I am close to the boarder but in canada...will not put my calls throu

my phone will not work...thinks it is in the US........ is not.,,,,,,.. but is close to the boarder.. (grandforks,bc).fine for last 2 months..just started... says my phone does not have US roaming any suggestions ???

Urgent*disconnect service due to invalid credit card

Hi, I recently lost my credit card so had to cancel it which I forgot had auto pay for this service. Now my phone is disconnected, how do I pay for my plan and get my phone reconnected. I never register for self serve and not not able to without my...

add unlimited us roaming plan

hi @Brooke_Ci think that you should add a new plan with unlimited us roaming in the plan for the entire month

Data issue

I am new to public mobile. I signed up for 5GB of data and already the data isn’t working. I don’t know how to find out if I’ve used it all but I have never used 5GB before when I was with Telus so I don’t see that as an issue. I cannot use any data ...

Resolved! Is PM only for Canada customers?

Is PM only target the Canadian customers not US? I know of some US friends who are looking to change phone plans

Can't unlock LG phone

I have an older LG flip phone which had a Rogers SIM but not activated for a few years. I checked and it seems compatible with PM. I inserted a PM SIM and it is asking to unlock the SIM/Phone. I called Rogers and got an unlock code but it keeps sayin...

Resolved! Community Rewards Broken

Community badges have been given out over 2 weeks ago, and my community reward still hasn't appeared in my account yet. I tried messaging a moderator and they said it would be fixed in 2-3 days. It's been over a week and still no update.

Change plan just after auto-renewal

I wanted to change my plan but it just automatically renewed for 90 days before I did it. Can I still do it and pay for the new one and get reimbursed for the auto-renewal (or the difference)?Thank you

Resolved! Where to complain about network issues?

Hello. Recently I have been getting some really wierd issues with my Essential phone at work here that previously had no issues about a couple of months ago. I think it may have something to do with the cell tower in the area. The issue is that the n...

Data issue

I've had service for 2 plus months and my data has never worked unable to receive or send texts unless I have wifi access. Please help

I bought data today ($30 for 1G data), but I can not find it in my add-on

I bought data today ($30 for 1G data), but I can not find it in my add-on, it only shows that my Avaiable Fund $30. And I can not go to the internet.

Resolved! Network selected (Public Mobile) not working. Unable to connect. Try later.

Recently i bought a Samsung Galaxy Note 8. SM-N950W, before insert/start using my sim card i set it up (this includes setting the date/time and Time Zone) and fully updated it. Some informaiton in the about phone section:Phone Number: 1-647-***-**30 ...

Resolved! Glitched account registation after sim pin enetered

Good morning mods and users , yesterday bought a PM sim and the $48 card and was going threw the account registration process when I went back a page to correct a spelling error *after* had already filled out the sim pin and had picked a phone number...

Resolved! x

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Resolved! texting and local calling issues

Switched plan May 7 to 500 mb, unlimited calling Canada & unlimited texting IntlHave received / sent texts successfully until around May 14th - however they do not appear on incoming text or outgoing on my usage history since my plan switch on May 7...

I didn't get the $20 reward for the Walmart activation

I have activated my sim from Walmart but I didn't get the reward yet.Followings are my information: Name: Ganghee L.Mobile: 289-xxx-xxxxOther contact number (wife): 289-xxx-xxxx

Resolved! OnePlus 6

I am currently with Telus and want to switch to Public Mobile. I am also shopping for a new phone. Can anyone tell me if a OnePlus 6 (the newest model that was release this week) will work on Public Mobile? I don't want to get a phone that will not w...

reactivation of my plan

i have top up the 48 cad plan but i can't make phone calls or access internet and i lost my 55 cad as payment fee.please resolve my problem and reactivate my plan.

Double charged on CC

Hey can someone please help me, was charged twice on my credit card ( maybe accidentally did the double tap) and payment worked but did not leave a credit for second...what do I do?

Koodo Offers

Hi everyone, Lately I've been seeing some Koodo offers related threads. Just curious and would like to know more about this. Is Public Mobile customers slowly being migrated to Koodo or does anyone know the purpose behind these migrations? I am just...

Resolved! Puk Code

Any mods online right now to help me with a puk code?

urgent please help me

i can not receive any phone calls and text messages please this is big issue help me

Will a BELL Mobility Phone Work on Public Mobile (and keep Phone Number?)

Hi. I'm a PM user, but I'm asking for my father.I might get him signed up and off of Bell He has a paid for Bell Phone (he was in contract, but is paid off). Will this work "as is" with Public Mobility, or must it still be unlocked? (my koodo phone w...

Data not working

I'm Signed up and got talk text and data... Calling and texting works fine but my data will not work??????

Resolved! Charge

Hello,There is always a charge when calling or receiving a call as 647 580 4001 shows.Thanks,Linda

Resolved! Older Plans -- is the data LTE or 3G?!

Hey Community... it's been awhile since I checked in, but I have some questions about possibly upgrading from my existing plan. I originally switched to PM in August 2016 and set up a $111 90-day plan with 3GB, provincial calling, international texti...

Accidentally ordered wrong service

Hello, I accidentally ordered the wrong service today. Accidentally ordered "US Roaming - Unlimited Text (10-day)" ($8) when what I really needed was unlimited text for Canada. I followed up by ordering the correct service for Canada ($25/mo). How c...

Resolved! U.S. Talk, Text and Data Bundle

Hi Everyone, Just looking to make sure I'm prepared before it's too late. I'm going to the U.S. (New Orleans) for 5 days next week and I want to be able to receive calls and texts from Canada, along with having some data. So if I choose the 10 day ...

18+1.5GB Plan?

I just want to make sure that I am reading right before I upgrade. Is there a plan that is 18GB + 1.5 BONUS @ 3G speed? Also, how does this affect my current 90 day plan if I change halfway through?

Resolved! Question for Koodo Offer Switchers

Question for any PM users that took Koodo's offer:I attempted to use the promo code on Koodo's checkout. It would not let me complete because I had chosen a phone with a small tab that had a reduced price. My options were to choose either the PM prom...

Community

Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Troubleshooting Login Issues: OTP, 2FA, EverSafe

my phone thinks it in the US...I am close to the boarder but in canada...will not put my calls throu

Urgent*disconnect service due to invalid credit card

add unlimited us roaming plan

Data issue

Resolved! Is PM only for Canada customers?

Can't unlock LG phone

Resolved! Community Rewards Broken

Change plan just after auto-renewal

Resolved! Where to complain about network issues?

Data issue

I bought data today ($30 for 1G data), but I can not find it in my add-on

Resolved! Network selected (Public Mobile) not working. Unable to connect. Try later.

Resolved! Glitched account registation after sim pin enetered

Resolved! x

Resolved! texting and local calling issues

I didn't get the $20 reward for the Walmart activation

Resolved! OnePlus 6

reactivation of my plan

Double charged on CC

Koodo Offers

Resolved! Puk Code

urgent please help me

Will a BELL Mobility Phone Work on Public Mobile (and keep Phone Number?)

Data not working

Resolved! Charge

Resolved! Older Plans -- is the data LTE or 3G?!

Accidentally ordered wrong service

Resolved! U.S. Talk, Text and Data Bundle

18+1.5GB Plan?

Resolved! Question for Koodo Offer Switchers

New Activation with physical sim

Trying to upgrade my plan

Porting number doesn't work

Lost phone number on public mobile

voicemail