Ordered number from the website with no update.

[pit_ns]

Hi,

I have ordered number (sim-card) from the website with no update for last couple days already. I have no idea if it was sent or is it en route.

Is there any update on that or how i can confirm it was sent?

I am thinking about buying it myself but since i bought it, i am still waiting.

[Gladysymlui]

Hi there, 

I'd tried to contact another moderator but have not heard back, so I was going you can help me out. Basically, my account was charged 3 months of prepayment but I just switched over to koodo. Can you me get my money back?

Thanks, 

Gladys

[CS_Agent]

Please take a look at your private message 🙂

[pit_ns]

Sent PR message to moderators, still no response, getting really frustrated with all of that...

[pit_ns]

Sent private message, please check.

[Mary_M]

Hey @pit_ns,

thank you for reaching out to us !

If you'd like, we can check on the status of your order - simply send us a private message and include your order number. If you did not receive one via email, then include your full name and your complete address.

Cheers 🙂

Mary

[will13am]

If convenient, a quicker method would be to pick one up at a Walmart or Wow Mobile. 

[NDesai]

@pit_ns If you got an email with the order#, it means that your order went through. You should receive the sim within 3-5 business days. If you don't get it, you will need to send a private message to the Moderator_Team with your order number.