Add-on with 400 minutes of international long distance talk - still getting notification

[hermanyeung]

Hi there,

Today I added a 400 minute international long distance talk plan.  Trying to make a phone call to Ireland but I am still receiving the notification that this service is not enabled.  Wondering if anything can be done about this.  

Herman

[ShawnC13]

If you still require assistance I would contact the MODS. 

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[closng]

Good thinking @mimmo. This is the list of countries that I found on the community, and unfortunately, Ireland is not on that list of countries supported. I wish this list of country was more accessible as I could not find it on the main Public Mobile website (at least not easily):

https://productioncommunity.publicmobile.ca/t5/Plans-Add-Ons/Calling-an-international-phone-number/m...

@hermanyeung, you should message the Moderators to see if it is possible to get a refund if your sole purpose of the long-distance add-on was to call Ireland.

[hermanyeung]

I would assume so?    It doesn't just specify US and Canada it says International Mins (includes US and Canada).  Otherwise how else would I be able to get international minutes?

$8 for 200 mins (US & Canada) and $15 for 400 International mins (includes US & Canada). Any unused minutes will roll over to your next cycle.

[mimmo]

Is Ireland on the list of countries?

[hermanyeung]

Yes I did proceed with the two step process and no longer having funds available.  Thi sis whta it shows on my main screen.  

Data & Add-Ons	Amount Used
400 min Intl Long Distance (Incl Canada & US)	0  /  400 MIN

[closng]

Hi @hermanyeung,

When you log into self-serve, do you see any balances for funds available? If you do, go through the add-on purchase process again, as it is a two-step process.

Let us know.