Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hello! Can a moderator please PM me about a card verification issue I am getting? I've tried a different machine and diffferent browsers, but I cannot complete payment for the plan I want Thanks! Tim
Hello , I'm on the talk and text plan with an iPhone 6 and iPhone 5. I had to turn "cellular data" on to get picture text messages working. I've always left it off in the past to not have any accidental data charges. If I'm not signed up for a data p...
1) I just purchased an add-on while I have another add-on still activated. They replaced my previous add-on which had remaining data. Is this a bug or is it supposed to happen? 2) If you purchase an add-on while you are on a monthly data plan, will t...
Last Month on Nov 5 I received a text message "Your plan did not renew because we did not receive your payment". I have been on the 90 day $135 plan auto renew. I did not know what was hapenning and then anytime i tried to make a payment, it would no...
my friends wanna transfer his plan to PM. but there is no good deal for this fall 2017. i did not see any deal like 12G/120dollar for last year. Does PM have new promotion this December 2017? welcome reply..
Been a PM customer for several years now. I've never had a problem with the auto pay system. My credit card info is up to date and hasn't changed. Just received a txt message today: Public Mobile here. Your plan did not renew because we did not recei...
Help @CS_Agent, I tried to unlock my phone and now it needs the puk number.
Hi, there, Because my plan is unlimited talk to US, I am wondering if I add $15 long distance 400 mins add on to my acount, when I make a call to US, does it charge my 400 mins first or it is on my unlimited talk to US plan? I think it shoule be on m...
I removed Autopay from the account yesterday and today (coincidentally?) text messaging has stopped working. The phone has been fine on Public Mobile for almost a year now. Although, texting always breaks for 24 hours when returning from US roaming...
I top up my plan and amount due says $45 and also changed my plan. My phone should work but it’s not. It also says my plan is getting expire on jan 3.
My credit card is expiring soon and I am trying to update it, however it is not letting me. I have tried two cards and both says that it is unable to be acepted and tells me to contact my bank. I have done so as well, but they said that it is the w...
I inserted the SIM card and did not get service. I assume the service is the same as TELUS? Please help!!!
We set up an account but didn't check off all the appropriate boxes.Now we've gone back in and added our data and text and calls but it says the plan won't change for 30 days. How can we expedite this process and get our plan changed immediately so w...
the title says it allnot enough staffsometime you have to wait over 24 hours for an answerno online presence (chat)got a mod to open a case for my issue and my case was closed without letting me know seems like they don't even have 10 employes to cov...
Hi, i recently joined Public Mobile. I unlocked a rogers Iphone 6S and now have public mobile actively working on my phone. I was able to switch APN settings to get LTE network and everything. This is all great but it cannot get outgoing texts to sen...
Hi there,I've recently switched from Telus with a Samsung S7 and my phone has been mainly connecting to 4G and rarely LTE+. I have the APN all set correctly and network mode includes automatic LTE/WCDMA/GSM. I've tried shutting down and restarting th...
Hey all, My wife received an SMS today claiming to be from public mobile they even included most of her cell number in message saying there was a credit of like $50 and to goto a bit.ly URL.
Can I receive international (US) calls without an international add-on? If so, am I charged for them? thanks!
I was a customer and changed providers but want my balance refunded to my other public account. I cannot get into my account as it is disabled. There was a balance of $30.00Plz email myself @ mr.+++++++@rogers.com. My old number was 613--+++++++. Tha...
Hello, Could a mod please help me. My plan just expired and I would like to change to a 30 day plan while I am on vacation. Thanks,
I looked at Lucky, and they have some fairly good things, Especially when International Calling, Zone 1, 2 and so forth, and IF they add more, could be a direct competitor to Public. Perhaps Public should heavily consider upping their game as well
Hi, I added a $8 addon for 200 LD minutes - it says US & Canada - does that mean international calls are not available in this addon ? I was using a 400 Intl addon earlier, if the current addon is only US & Canada - can I have this changed to 400 I...
This is a compliment for Public Mobile because we've all seen new members struggling to wrap their heads around the PM support strategy. I feel new members' pain, but ... By way of explanation, I decided to call Koodo this morning to get a phone unlo...
I am currently on this plan: Pick & PayThis plan includes: -- 1.5GB at 3G Speed /90 Days- 3 Choices with Provincial Talk- Unlimited International Text- Unlimited Provincial TalkIt doesn't show that I have voicemail. But I am able to access it and rec...
Hi all, I have the 2016 fall promo plan. (12g data 3 month $120)Today it failed to pay on auto payment due to CC canceled. I went in and switch to another CC and paid. Now, I have an issue when I select "pay remaining due" so I had to manually put in...
I tried to update my plan it took my whole balance and didn't update
Hello, I have two accounts with PM. I'll refer to them as "A" and "B" for simplicity. Account "A" has a refer-a-friend reward on it. I want to port out the number on account "A" while keeping account "B". Is there any way I can hang on to the refer-a...
Just signed up to a new plan on Dec. 1 and have been getting 611 messages that my plan doesnt include text messaging. So I tried to add it but could not see how so decided if i just redid my whole plan and added text messaging that would resolve it....
Hi, I somehow didnt sign up for the text messaging plan on Dec, 1, 2017 and then i started getting a whole bunch of #611 messages that my plan doesnt have text messages. So I went back online and didnt really see an easy way to add it ... so then i ...
Hi there, Not able to access my account. When I put in my email address and password, it says "invalid" account. I also tried "forgot password" - but when i proceed as per directed to reset, it gives me an error and then says I have been locked out....
